Breaking down silos

Promoting cross-team consensus

Local government services are often fulfilled by multiple teams, creating confusion and misaligned expectations between departments. Learn how to break down silos and get teams aligned on the problem, ideal future state experience, and how to get there. This session will explore practical techniques to bring teams together, identify friction points, and build consensus, ultimately delivering better services, improving efficiency, and enhancing the citizen experience.

Key takeaways:

• Enhanced Customer Experience: Customers interact with your organisation as a whole, not individual departments. Eliminating silos helps create seamless customer journeys across all touchpoints.
• Faster Innovation: Ideas flourish when people from different departments interact. Removing silos creates opportunities for unexpected connections and creative problem-solving.
• Increased Operational Efficiency: Siloed organisations often duplicate efforts or create incompatible processes. Breaking down barriers streamlines operations and creates cost savings in the long term.

Be sure to check out the entirety of the webinar series.