Engagement Cloud is revolutionising how housing associations meet these expectations by providing an integrated engagement and communication solution, rich data insights, and a trusted Experience Partner to ensure outcomes are being met and delivered. This blog explores how using connected technology can transform tenant satisfaction and enhance the overall tenant experience.
How Granicus Engagement Cloud enhances tenant satisfaction
Integrated platforms
Many organisations make the common mistake of having a separate and siloed approach to engagement and communications. Engagement Cloud enables tenants to have their say in a central platform then close the loop and be proactive with tailored, personal, and segmented communications gathered from rich data insights. This integration enhances tenant satisfaction because they can see their voice is being heard through the proactive communications they receive and having a clear understanding of the issues that matter to each tenant.
Real-time updates
Engagement Cloud enables housing associations to truly understand the issues that matter to tenants in real-time. These rich data insights enable you to make more informed business decisions, be proactive with personal and tailored communications, and build trust and transparency.
Enhanced communication
Effective communication is key to keeping tenants informed and engaged. Engagement Cloud facilitates seamless communication through email, SMS, and mobile notifications. By providing regular updates and important information, housing associations can prevent misunderstandings and ensure tenants are always in the loop with any vital information.
Feedback and engagement
Listening to tenant views and acting upon them is essential for fostering a sense of community and trust. Engagement Cloud includes a digital engagement platform where tenants can easily submit their views, access information, and share ideas with other tenants. Creating a sense of community through forums, ideas walls, and mapping tools — to name a few ways people can have their say — is crucial to overall satisfaction levels and transparency. Tenants want to co-create, not waste their time on a survey with no follow-up or collaboration.
Technology alone is not enough
Another common mistake organisations make is purchasing technology and then not the resources or capacity to ensure they are being used to the best effect. This is why we have revolutionised our approach to include a dedicated Experience Partner to work alongside the team and ensure you are getting the most out of the technology and your goals and outcomes are being delivered. Our Experience Partners are not simply account managers but experts in communication and engagement and, crucially, the public sector.
Engagement Cloud is transforming tenant satisfaction by providing integrated platforms for communication, engagement, and real-time updates. Housing associations that leverage these digital tools can enhance their services, build stronger relationships with tenants, and improve overall tenant satisfaction. By embracing technology, housing associations can stay ahead of the curve and meet the evolving needs of their tenants.
Ready to transform tenant satisfaction in your housing association? Get in touch today.
