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Operational Excellence

Drive operational efficiency

Enhance operational excellence for internal and external stakeholders by creating efficiencies with digital solutions.

OVERVIEW

Unlock organisational growth

Discover the power of purpose-built digital solutions that drive meaningful impact. Streamline processes, reduce costs, and enhance compliance with intuitive technology that attracts talented staff and maximises engagement with residents.

The pandemic illuminated the need for organisations to plan and scale for the future and use supporting technology proactively. Use purpose-built solutions that future-proof your organisation, empower stakeholders, and create efficiencies that make for a meaningful impact.

  • Attract talented staff with intuitive technology
  • Streamline processes and reduce administrative burden
  • Improve and expand organisational capabilities
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Managing budgets for organisations can be daunting along with many other critical stakeholder roles and responsibilities. When organisations invest in enhanced solutions that are built to last, they can find cost savings to put toward other core missions.

  • Make informed decisions with reporting and insights
  • Our low-code solution means you will be quickly able to show return on investment
  • Full self-service solutions enable you to reallocate customer service team resources to help those residents who need it the most
  • Reduce the need to repurchase software annually with full-service solutions built to last
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Granicus solutions are designed to be woven together to improve the total government experience. Our solutions also easily integrate with your existing technology to improve operations and enhance efficiency across the enterprise.

  • Purpose-built for government means easy customisation
  • No need to rip and replace your existing tech stack
  • Start with the tools you need today and add more solutions over time
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OUTCOMES

Meeting the moment

To address the increased demand for digital services during the pandemic, North West Leicestershire decided to utilise its govService platform to quickly create isolation payment and business grant forms that could be easily accessed online, saving valuable time during the crisis.

They were also able to use the platform to introduce a new online hub for residents, focusing specifically on the influx of pandemic-related requests, with a wide range of service topics from replacement bins to nuisance complaints.

Success story
Hourglass
“Digital usage in the community has increased exponentially since the introduction of our online forms. It has made the process more efficient both externally and internally, providing our residents with the opportunity to submit requests immediately, as well as monitor them. It’s all about making things more accessible and giving individuals the choice and power to communicate in whatever way works best for them.”
Kerry Spiers
Customer Experience Team Leader, North West Leicestershire Council

Ready to improve efficiency?

Embark on the journey of digital transformation that enhances productivity for organisations around the globe.

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SUCCESS STORIES

How your peers are improving operations

RESOURCES

Learning hub for operational enhancements

SOLUTIONS

The solutions that support efficiency

Discover the powerful solutions that directly impact operational excellence.

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ENHANCE OPERATIONAL EFFICIENCY

Embark on operational excellence

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