What’s next for digital government? Building on the foundations of better experiences

We know how challenging it can be to deliver adult social care in today’s environment – rising demand, limited resources, and outdated systems can make it harder to provide the timely, compassionate support that residents need.

Discover how councils across the UK are using Granicus tools to move from reactive to proactive service delivery.

This session is designed to offer practical ideas and real-world examples of how digital tools – like self-service portals, digital triage, and strategic communications—can help:

• Ease pressure on staff by reducing repeat enquiries
• Guide residents clearly and confidently through their care journey
• Make services more inclusive and accessible to everyone

We’ve seen these approaches work in other councils, and we’d love to explore how they might support your team too.

In today’s digital-first world, simply connecting systems isn’t enough. Public sector organisations must go further by designing joined-up, human-centred experiences that feel seamless to citizens and efficient for teams. This session explores how connected technology empowers government bodies to unify the customer journey, break down silos, and deliver services that are not only smarter but more empathetic.

We’ll dive into how integrated platforms help create a single view of the citizen, enabling proactive communication, personalised service delivery, and data-driven decision-making. Learn how leading councils are using these tools to build trust, reduce friction, and drive measurable outcomes.

Key takeaways:

• How connected technology supports a unified, resident-first experience across departments
• Ways to use integrated data to personalise services and anticipate needs
• Real-world examples of councils streamlining operations and improving satisfaction through joined-up platforms

Time: 11:00 a.m. [GMT]
Duration: 40 min
Cost: Free
Speakers: Luke Allsop and Graham Halse

Digital transformation doesn’t have to mean costly, complex projects that take months of planning and research. This session will highlight simple, practical ways that public sector organisations can implement immediately to better understand their current state and opportunities for improvement — ultimately delivering better services, improving efficiency, and enhancing the citizen experience.

Key takeaways:

• Start with what you know: You might have previous research, feedback, customer services or web analytics data at your fingertips already.
• Draw from internal stakeholder insight: Reaching out to residents can sometimes be costly and time consuming. You can draw insights from the people working on the front lines.
• Get the pen and paper out: You don’t need expensive tools — getting together for a few hours with a pen and a notebook can often yield a lot of insights.

Time: 11:00 [GMT]
Duration: 40 min
Cost: Free
Speakers: Jonathan Bradley, Senior Experience Partner

We’ll dive into how integrated platforms help create a single view of the citizen, enabling proactive communication, personalised service delivery, and data-driven decision-making. Learn how leading councils are using these tools to build trust, reduce friction, and drive measurable outcomes.

Key takeaways:

• Clarity on your digital starting point: Learn how to use the Digital Maturity Quiz to assess where your organisation stands today and identify strengths and gaps across process, impact, and people.
• Strategic guidance for future planning: Discover how your quiz results can inform targeted actions, helping teams align their efforts with organizational goals and citizen needs.
• Expert insights on achieving measurable outcomes: Gain practical advice from professionals who specialise in designing custom solutions for communications, engagement, and service delivery in the public sector.

Time: 11:00 a.m. [BST]
Duration: 45 min
Cost: Free
Speaker: Dan Rhodes, Senior Director, Legal & DPO

Public sector organisations collect vast amounts of unstructured data — emails, surveys, social media interactions — but how do you turn it into actionable insights? This session will explore tools and techniques to analyse, organise, and leverage unstructured data for better decision-making whilst remaining compliant.

Key takeaways:

• The legal landscape: Gain insight into what compliance looks like and why it is not as stressful as it first might seem.
• Embracing technology: Understand what part your technology can play in storing and understanding your data within your organisation.
• Building trust: Don’t be scared to use your data! Use your information in meaningful ways that make a difference in your community and build trust with your audience. This could be as simple as sending the right message to the right person.

Time: 11:00 a.m. [GMT]
Duration: 40 min
Cost: Free
Speaker: Leyla Park, Business Development Manager at Granicus and Matt Luty, Customer Journey Programme Manager at Hull City Council

Join us for an inspiring session showcasing Hull City Council’s digital transformation journey with Granicus. Learn how they empowered over 100,000 residents through self-service, reduced contact centre calls, and streamlined operations using the Government Experience Cloud. If you’re looking to modernise your council’s services and improve outcomes, this is a must-attend event.

Key takeaways:

• Proven Strategies for Driving Digital Self-Service – Learn how Hull City Council grew to over 100,000 self-service accounts and increased digital interactions by 15%, making services more accessible and efficient for residents.
• Reducing Pressure on Frontline Services – Discover how Hull achieved a 10% year-on-year reduction in contact centre calls by empowering residents to manage services independently freeing up staff time and resources.
• Building a Seamless Resident Experience – See how Hull unified siloed systems and used low-code tools to create a resident-first digital journey, improving satisfaction and operational agility.

Time: 11:00 a.m. [GMT]
Duration: 40 min
Cost: Free
Speaker: Tracy Ryan, Director, EMEA Marketing

As citizen expectations evolve and digital technologies advance, public sector organisations face mounting pressure to modernise services, improve accessibility, and foster trust. This webinar explores the findings from the latest Granicus report, revealing the systemic challenges and opportunities facing local and central government in their digital transformation journeys.

Join us to uncover how strategic vision, cross-departmental collaboration, AI adoption, and workforce upskilling can bridge the gap between current capabilities and future demands. Whether you’re navigating legacy systems or leading innovation, this session will equip you with actionable insights to accelerate transformation and deliver better outcomes for citizens.

Key takeaways:

• Strategic Alignment Is Essential – Discover why a clear digital vision—aligned with organisational goals—is critical to overcoming fragmentation and delivering citizen-centric services.
• Collaboration and Data Sharing Drive Impact – Learn how breaking down silos and fostering cross-departmental collaboration can unlock the full potential of data and AI to improve service delivery.
• Upskilling the Workforce Fuels Sustainable Change – Understand the importance of digital literacy and leadership in empowering teams to adopt new technologies and meet the rising expectations of citizens.