Improving accountability and transparency in housing via meaningful engagement

Following the publication of The Charter For Social Housing Residents: social housing white paper and new legislation being introduced through the Social Housing Regulation Bill, establishing an effective and transparent engagement with tenants is no longer just a great way to build trust for your organisation, but also a legal requirement set out by the UK Government. Never before has there been such a focus on the tenants’ experience.

In this webinar, we will explore what it means for housing associations, and how to set up effective and transparent engagement with your tenants so that you are truly tapping into the tenant experience. With real-life examples from Louise Darby from Leeds Federated Housing Association and Paul Nettleton from Catalyst Housing, who already have fantastic tools in place for resident engagement, you will be able to learn how to plan, deliver and measure effective engagement with your tenants. 

At the end of the session, you will also get a chance to ask any questions you might have from our panel of experts.