Unlocking the blueprint: Live insights on next-generation public services

Digital transformation doesn’t have to mean costly, complex projects that take months of planning and research. This on-demand session highlights simple, practical ways that public sector organisations can implement immediately to better understand their current state and opportunities for improvement — ultimately delivering better services, improving efficiency, and enhancing the citizen experience.

Key takeaways:

• Start with what you know: You might have previous research, feedback, customer services or web analytics data at your fingertips already.
• Draw from internal stakeholder insight: Reaching out to residents can sometimes be costly and time consuming. You can draw insights from the people working on the front lines.
• Get the pen and paper out: You don’t need expensive tools — getting together for a few hours with a pen and a notebook can often yield a lot of insights.