Transforming public services: Bridging user-centric design, data, and digital collaboration

Total Research in partnership with Granicus 

As technology progresses and more citizens interact with public services online, the scope of digital transformation must adapt to rising expectations. Enhancing the citizen experience is just as important as upgrading digital infrastructure and systems.

By prioritising user-centric digital solutions, we can foster more efficient, responsive, and fulfilling interactions between citizens and government services. This creates a positive feedback loop, where better services lead to greater engagements, in turn driving further innovations and improvement across the public sector.

In April 2024, Total Research (formerly Dods Research) teamed up with Granicus to develop this free whitepaper to understand how organisations are using data to deliver personalised services to citizens.

Inside we analyse the data and outline:

• Revolutionising citizen experience with cutting-edge digital services.
• Data-driven insights enhancing service quality.
• Future-proofing seamless digital transformation.

Want to learn more? Click here to register for our upcoming webinar “Rethinking Meaningful Community Engagement: Putting People First.”