The path to delivering modern digital public services

The path to delivering modern digital public services

Dods Research in partnership with Granicus

The COVID-19 pandemic has accelerated the UK government’s shift to digital delivery of public services. From simplifying and improving existing processes to developing a number of new solutions, government departments and local authorities are increasingly investing in digital with solutions that are efficient, scalable, secure, and cost-effective.

But how adequately are government organisations delivering modern digital experiences?

In October 2021, Dods Research teamed up with Granicus to survey 70 senior decision-makers across the public sector in the UK to explore the importance of modern, digital self-service platforms among government organisations with a focus on the key priorities and challenges for digital transformation, including the impact of COVID-19 on the delivery of digital public services.

Together, we developed a free whitepaper that summarises the main research findings and presents five key recommendations that can enable government organisations to deliver digital services in more efficient and engaging ways.