RESOURCE
Out of the maze: A smarter path through adult social care
For too many people, accessing adult social care feels like being trapped in a maze — confusing routes, repeated conversations, and no clear way forward.
The Empowering Adult Social Care Toolkit helps public sector professionals redesign the journey. Packed with practical guidance, digital strategies, and real-world examples, this toolkit shows how to simplify access, reduce pressure on teams, and deliver more human-centred support.
Inside you’ll find:
- Proven approaches to self-service and digital triage.
- Communication strategies that guide, not overwhelm.
- Quick wins to improve efficiency and satisfaction.
- Tools to help citizens find the right support — first time.
