RESOURCE

Out of the maze: A smarter path through adult social care

For too many people, accessing adult social care feels like being trapped in a maze — confusing routes, repeated conversations, and no clear way forward.

The Empowering Adult Social Care Toolkit helps public sector professionals redesign the journey. Packed with practical guidance, digital strategies, and real-world examples, this toolkit shows how to simplify access, reduce pressure on teams, and deliver more human-centred support.

Inside you’ll find:

  • Proven approaches to self-service and digital triage.
  • Communication strategies that guide, not overwhelm.
  • Quick wins to improve efficiency and satisfaction.
  • Tools to help citizens find the right support — first time.
A person with their laptop open to the Adult Social Care toolkit.

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