REPORT

Next-generation public services: A digital transformation blueprint

As the UK public sector stands at a pivotal moment in its digital evolution, our latest report – “Next-Generation Public Services: Bringing Everyone on the Digital Transformation Journey” – offers exclusive insights from over 600 public sector professionals across central and local government, the NHS, and beyond.

This in-depth report explores:

The current state of digital transformation across the public sector
Key barriers to progress, including leadership alignment, digital literacy, and system interoperability
The growing role of AI, data analytics, and citizen-centric design
Practical strategies to bridge the gap between vision and delivery

Download the full report

Thank you for your submission!
The next generation public services whitepaper open on a laptop.

Why read this report?

Whether you’re a policymaker, digital leader, or frontline innovator, this report provides the clarity and direction needed to build inclusive, efficient, and future-ready public services.

Download the report and discover:

  • Actionable insights aligned with the Government’s Digital & AI Roadmap
  • Sector-specific findings for central government, local authorities, and the NHS
  • A forward-looking perspective on AI, data, and digital inclusion
  • Insights backed by data from 634 public sector professionals
43%
of public sector workers say a lack of digital vision could block progress by 2027
56%
agree poor collaboration across departments is hindering digital transformation
39%
identify AI and data analytics as the top priority for digital transformation over the next three years
Digital technology icons overlay an image of a woman looking down at a computer screen.

Get your full copy of the report

Access the complete report and discover how your organisation can lead the way in digital transformation.

Download

Additional reports & guides

BEGIN THE JOURNEY OF DIGITAL TRANSFORMATION

Ready to deliver exceptional outcomes?

Book a demo