How Wrexham County Borough Council Drives Citizen Action With Digital Tools

For one of their most popular services, Wrexham County Borough Council was able to:

• Reduce customer calls by 48%.
• Grow over 800 subscribers a month.
• Create 18,000 self-service accounts.
• Achieve a 93% customer satisfaction rate.

Their secret?

The council found a seamless solution to engage, educate, and inform citizens. All without burdening staff.

Find out how they did it.

Watch the on-demand webinar now to discover how Wrexham is leading the way using a seamless engagement strategy for bin collection services. Discover how they’re integrating their communication solution, GovDelivery, with their customer experience platform, Firmstep, to drive citizen action and satisfaction.