Digitising social care: How Wrexham’s wellbeing portal kept the human touch
In this webinar, Wrexham County Borough Council, winners of the 2023 Granicus Digital Public Sector award for Digital Achievement, share how they developed the online Wellbeing Portal that provides a place for children, young people, and families to access health information and advice. Offering one form to register and complete information about their issues, the application is then triaged to ensure any immediate safeguarding concerns are identified before being passed to a variety of hub members who can accept the case and offer support.
Key insights include:
- The secret recipe to balancing digital services while keeping that human touch.
- The importance of engaging with key stakeholders on how things work now, down to the nitty gritty design processes.
- Utilising the shared services portal.
- Learnings from their journey.
Watch now to explore the insights behind Wrexham County Borough Council’s award-winning Wellbeing Portal.
Speakers: Kay O’Flaherty, Head of Digital Services, Lisa Atherton, Assistant Team Manager, Nathan Fuller, Digital Projects Officer at Wrexham County Borough Council, and Karen Steel, Customer Success Manager at Granicus.
