Connected for impact: Streamlining public services through unified tech

In today’s digital-first world, simply connecting systems isn’t enough. Public sector organisations must go further by designing joined-up, human-centred experiences that feel seamless to citizens and efficient for teams. This on-demand session explores how connected technology empowers government bodies to unify the customer journey, break down silos, and deliver services that are not only smarter but more empathetic.

Dive into how integrated platforms help create a single view of the citizen, enabling proactive communication, personalised service delivery, and data-driven decision-making. Learn how leading councils are using these tools to build trust, reduce friction, and drive measurable outcomes.

Key takeaways:

• How connected technology supports a unified, resident-first experience across departments
• Ways to use integrated data to personalise services and anticipate needs
• Real-world examples of councils streamlining operations and improving satisfaction through joined-up platforms