Granicus CMS

Create a unified digital front door for the new era of local government

As councils reorganise and transform services, Granicus CMS helps create a single, accessible digital front door, where residents can access services, receive updates, share feedback, and find answers faster.

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person in a blue shirt completing online training using a laptop

Person using a smartphone app overlooking a cityscape, with glowing digital connections linking buildings across an urban area.

Local government reorganisation starts with digital transformation

New councils inherit multiple websites
Residents expect simplicity
Digital estates must be consolidated
Service access must remain uninterrupted

"Our aim was to design a site which is easy and intuitive for visitors to research, book and design personalised itineraries combining all that the English Riviera has to offer."

Carolyn Custerson

Chief Executive English Riviera

Person standing on a residential street using a smartphone beside a public litter bin.

One platform. Connected experiences.

Resident reports an issue

Finds information via CMS, with the assistance of GXA
Completes a form (or it’s completed for them with GXA)
Receives an update via Communications
Two-way Engagement via Sentiment & Feedback
Gets additional assistance through GXA

Person seated at a desk using a computer in an office, with a colleague blurred in the background near a window.

Designed for UK public sector

WCAG 2.2 AA accessibility
Hosting and security
Website governance
Workflow approvals
Auditability
Site migration support
Training and support

“If we didn't have Granicus migrating [the new site] for us, it would have been a huge task... and if you're not familiar with the site and the destination, it's a lot harder."

Alison Stocker

Web Manager, Visit Surrey

Person working at a desktop computer in a modern office, seated at a desk with a notebook and coffee mug nearby.

A foundation for your digital future

CMS enables:

Digital transformation
AI adoption
Service modernisation
Resident engagement
Place promotion
Future website consolidation

"The thing we're really seeing a difference in is the engagement on the website. The scroll figures, for example, are up 360%. I think that shows how people are interacting and staying and really engaging with the website … they're really reading and looking at the content.”

Laura Valentine

Digital Marketing Manager, Visit West