Improve service delivery
Create exceptional public services for everyone and improve outcomes long-term with one easy-to-use, connected system.
Create exceptional public services for everyone and improve outcomes long-term with one easy-to-use, connected system.
Service Cloud helps governments create digital experiences that build trust and strengthen communities.
Empower a more independent community with digital and automated services, leading to up to 80% fewer walk-ins and phone calls on average, reducing costs, and freeing staff to focus on the things that matter.
Trust is instilled and reinforced when the government meets and exceeds the public’s expectations of service delivery. Granicus partners with public sector organisations of all sizes to deliver critical services and improve resident experience in one connected platform.
Public sector organisations are responsible for critical service delivery, making it imperative the user experience is intuitive and transparent. Service Cloud prioritise ease-of-use and best-in-class experience for our customers and the people they serve.
When public institutions can leverage data to inform decision-making, they are able to implement targeted programmes and solutions. Granicus partners with public sector organisations to leverage existing and new data to ensure a continuous, high standard service delivery to their communities.
As part of a larger modernisation effort, officers from the Civic Member Services and Digital Transformation teams with the Sandwell Metropolitan Borough Council created a digital casework solution fit for purpose to get the best outcomes they can for their residents.
The project that ensued culminated in the development and deployment of the MyCouncillor Portal, an online digital system built on Granicus’ govService Councillor Portal product. The portal is now used to manage all constituent casework in a secure environment with easy access to a range of useful council and partner information.
Since launch, more than 80 councillors have used the portal to process more than 12,000 cases, while reducing the average response time from 13 days to eight days.
Solutions to simplify and increase online self-service, reduce calls and walk-ins, and build trust with your constituents.
