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A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform

A new report from the Housing Ombudsman, covered by BBC News, has laid bare a troubling reality: Complaints about substandard living conditions in social housing have surged more than fivefold in the past five years. This dramatic rise is not just a statistical anomaly — it’s a symptom of a deeper, systemic issue. At the heart of it lies a persistent “imbalance of power” between tenants and landlords, where residents often feel voiceless to influence the services landlords work tirelessly to deliver.

A couple of tenants sit on a couch in a living room, shaking hands with a landlord holding a clipboard.

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