Webinar Series
Quick wins in digital transformation
Fast-track to understanding your current experience
Digital transformation doesn’t have to mean costly, complex projects that take months of planning and research. This on-demand session will highlight simple, practical ways that public sector organisations can implement immediately to better understand their current state and opportunities for improvement — ultimately delivering better services, improving efficiency, and enhancing the citizen experience.
Key takeaways:
- Start with what you know: You may have previous research, feedback, customer services or web analytics data at your fingertips already.
- Draw from internal stakeholder insight: Reaching out to residents can sometimes be costly and time consuming. You can draw insights from the people working on the front lines.
- Get the pen and paper out: You don’t need expensive tools — getting together for a few hours with a pen and a notebook can often yield a lot of insights.
Be sure to check out the entirety of the webinar series.
Duration: 40 min
Cost: Free
Speaker: Sophie Harris-Edmond, Senior Experience Consultant (GXG)
Watch the replay on-demand
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