Renfrewshire Council’s swift support to families through service redesign

In this webinar, Renfrewshire Council, winners of the 2023 Granicus Digital Public Sector award for Operational Efficiency, share how they replaced outdated, manual ways of working to improve service provision across the organisation. Learn how the council automated rote tasks to ensure families who needed vital funds can apply and receive support with minimal fuss and wait times, reducing the time for grant payments to three days and helping get free meals to children who need it the most.

Key takeaways:

• Delivering less restrictive, convenient processes for families across 50 schools with online forms
• How the council is saving valuable resources, including time and money, with only 5% of applicants requiring help with their registration
• End-to-end process redesign using govService MyAccount

Watch the webinar on-demand!

Speakers: Simon Law, Software Developer (a.k.a. Magic Man), and Tracy Ferris, Digital Services Officer from Renfrewshire Council, joined by Jonathan Bradley, Head of Business and Practice for Granicus Experience Group, and Karen Steel, Customer Success Manager at Granicus