Granicus is more than just a vendor. We’re a partner. From project kick-off to years down the road, the Granicus Customer Experience Services team is here to serve you.
With Granicus, you can count on responsive project support throughout the full project lifecycle—no matter the size, location, or project capacity. Your implementation team will be there for you every step along the way.
Your dedicated project manager will keep your implementation on track, while behind the scenes a whole team is working to support your project delivery. Having one central contact committed to your success ensures all your questions and concerns will be handled promptly.
Trusted by over 6,000 government agencies across the globe, Granicus brings decades of experience in public sector project management. Through consulting and following best practices, we help meet timelines that fit your schedule.
Our premium digital agency, the Granicus Experience Group (GXG), offers broad expertise in customer experience and digital engagement, providing human-centred strategies, data-driven insights and hands-on marketing services and equipping you with the skills to drive your own change.
Stay up to date with user-friendly, live training and get the most out of your Granicus solution. We offer training as part of the implementation process, and ongoing web-based training via Granicus University. Bespoke training options are also available to suit your changing needs—ask for a quote.
Your Granicus team is dedicated to helping you achieve your greatest accomplishments, understand your opportunities, and get the most out of your Granicus solutions. We are here for you throughout your entire journey with Granicus.
Your Granicus customer success consultant is available to your team to connect you with other customers, periodically review your performance and highlight opportunities for growth or improvement. This is an excellent chance to see what you’ve achieved, examine your goals, and develop a plan for the future.
Granicus offers a multitude of resources to help further your training, share best practices with your peers, and access webinars, articles and reports through our Learning Centre, Granicus University, and govCommunity.
Our support team is here for you when you have technical issues or questions. Granicus offers extensive coverage, with dedicated live events and critical incident support. Visit our Support Portal to submit a ticket or review past and current cases.
Our Granicus Digital Awards program recognises organisations, teams, and individuals who are using digital solutions to operate more efficiently and empower and serve their communities. Further, we offer opportunities to spotlight public sector excellence, through success stories, PR, webinars, and more. Talk with your Granicus team about amplifying your efforts.
