govService

Transform any paper, manual, hybrid form, or process request into digital services everyone can use.

With a fully brandable customer portal for all online services that’s highly configurable and device agnostic, governments can better meet resident and staff needs.

A Staff Portal transforms internal service delivery, improves processes, and reduces costs. Staff can assign and track case work with ease, log internal requests, audit and report cases, and more.

Improve service consistency and reduce staff training with a centralized hub for front office/customer service operations, including support for phone, email, and in-person interactions that integrates with many phone systems.

The integrated Service Designer tool offers drag-and-drop features to easily create and manage process flows.

Integrate third-party applications and systems to better automate processes end-to-end and remove the need to re-enter data, supporting both two-way integration and push-and-pull interaction.

govService helps report on outcomes and service volumes using near real-time data and reports while also connecting with business intelligence tools for more in-depth analysis.