Housing and the confidence gap: What our latest research reveals

Following the release of our latest housing research, join us as we explore a key question:

If housing is leading the way in digital transformation, why is there still a gap between organisational confidence and resident experience?

Drawing on research with housing professionals and UK citizens, this webinar will examine the opportunities and challenges shaping the future of digital housing services, from AI adoption and accessibility to trust, transparency, and resident engagement.

We’ll discuss:

• Why housing is setting the pace for digital transformation.
• What residents are telling us about accessibility and digital services.
• The challenge of building trust in AI-enabled services.
• How housing providers can balance innovation, inclusion, and resident outcomes.
• Practical steps to strengthen digital confidence across organisations and communities

Join us to explore what the findings mean in practice and how housing organisations can build confidence in the services of tomorrow.