Executive priorities for joined-up engagement in a ‘one council’ model

Disjointed engagement undermines trust, increases demand, and creates inefficiencies across services. This session focuses on how senior teams can drive alignment across departments to deliver a coherent, consistent experience for residents.

Key topics:

• Eliminating siloed communications and fragmented engagement approaches.
• Creating a unified resident experience across services and touchpoints.
• Aligning strategy, teams, and messaging under a ‘One Council’ model.