ON-DEMAND WEBINAR

Digital confidence in public services: Progress, AI, and trust in 2026

Following the release of our 2026 whitepaper, Digital confidence in public services, this on-demand session explores what the findings mean in practice for public sector organisations.

Based on research with both public sector workers and UK citizens, the report highlights a sector making progress today — but facing growing uncertainty about its ability to meet future expectations.

Tune in for a discussion on how public sector teams can translate these insights into practical action, while building confidence among their workforce and the people they serve.

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Team collaborating on a digital project using a tablet with holographic interface over a desk with colorful notes and creative tools.

Key insights from the research:

  • Where confidence in digital public services is growing — and where it’s under pressure.
  • How perspectives differ between workers and citizens.
  • The growing role of AI in public services, and the gap between adoption, awareness, and trust.
  • The importance of leadership, skills and communication alongside technology.
  • What this means for organisations across local government, central government, housing, and the NHS.
BEGIN THE JOURNEY OF DIGITAL TRANSFORMATION

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