WEBINAR SERIES | 3 SEPT & 15 SEPT

AI readiness to AI-powered service delivery: A two-part webinar series for the public sector

AI has the potential to help public sector organisations improve efficiency, strengthen service delivery, and support staff while meeting rising citizen and service user expectations. But successful adoption requires more than access to technology. It requires the right foundations, clear governance, trusted data, and practical use cases that deliver real outcomes.

Join Granicus for this two-part webinar series designed for UK public sector organisations. Across these practical sessions, you’ll learn how to assess your organisation’s readiness for AI and see how public sector teams are already using AI-powered self-service to improve customer experiences and reduce pressure on frontline services.

Whether you’re just starting your AI journey or looking to scale existing initiatives, these sessions will provide practical frameworks, real-world examples, and actionable insights.

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Two people reviewing information on a laptop together at an office table, with a coffee mug and modern workspace in the background.
3 September 2026 | 11 a.m. BST

AI public sector readiness

Before investing in AI, how can you determine whether your organisation is truly ready?

This session explores a practical framework for assessing AI readiness across five critical dimensions:

  • Outcomes and priorities
  • People, skills, and confidence
  • Governance and trust
  • Data quality and security
  • Measurement and evidence

You’ll also learn what it means to be AI-able versus AI-ready, common barriers to adoption, and how to build trust through responsible implementation.

Speakers

Jonathan Bradley, Senior Experience Partner
Haseeb Khan, Senior Value Engineer & AI Solutions Architect

Person using a laptop and smartphone to access an AI-powered self-service support portal at a desk.
15 September 2026 | 2 p.m. BST

The digital front door: AI-powered self-service in action

Once the foundations are in place, what does successful AI adoption look like in practice?

In this demonstration-led session, you’ll see how public sector organisations are using AI-powered self-service to better resolve enquiries, and so faster across web, phone, SMS and social channels. All while maintaining human oversight where it matters most.

You’ll discover how organisations are:

  • Increasing self-service adoption
  • Supporting users in 75+ languages
  • Automating enquiry routing and workflows
  • Reducing manual administration
  • Delivering faster, more efficient services

The session includes a live walkthrough of a customer journey from first enquiry to completed request.

Speakers

Asim Ali, VP of Sales
Mark Ramus, Head of Product Experience
Haseeb Khan, Senior Value Engineer & AI Solutions Architect

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