Granicus announces seven UK Digital Government Award winners delivering measurable impact for citizens across the UK

LONDON 14 April 2026 – Granicus, today announced the winners of its annual UK Digital Government Awards, recognising public sector organisations, citizen engagement, operational efficiency and public trust across the UK.

This year’s honourees are delivering tangible results, cutting case processing times from weeks to days, expanding resident participation from hundreds to thousands, and saving hundreds of staff weeks through smarter digital services. It is proof that practical, measurable digital transformation is happening at every level of government across the UK. Now in its sixteenth year, the programme draws from thousands of public sector organisations that work with Granicus to deliver better outcomes for citizens and communities.
Ian Roberts, UK Managing Director at Granicus, said:

“Faster services, with processing times cut from weeks to days; clearer communications, with engagement reaching thousands more residents; and stronger trust, built through more open and inclusive decision‑making. Every year we see the ambition, creativity and commitment of public sector teams across the UK. This year’s winners show what is possible when digital is used with purpose. They are improving how citizens engage with services and building more transparent, responsive government. We are proud to recognise their achievements.”

The 2026 UK Digital Government Award winners, recognised across six categories of excellence: Changemaker, Community Engagement, Operational Excellence, Service Delivery, Total Government Experience, Trust and Transparency include:

Changemaker

Winner: Transport, Climate and Place, Enfield Council
Increased inclusive participation in transport and placemaking projects, with over 115,000 platform visits and demonstrable growth in engagement from young and disabled residents.

Community Engagement

Winner: North Tyneside Council, Engagement Team
Expanded resident representation from 153 to 2,506 participants across all 20 wards through a single, accessible consultation platform.

Operational Excellence

Winner: Cafcass
Raised internal newsletter open rates from 15% to over 60%, directly supporting recruitment visibility and organisational performance.

Winner: Wrexham County Borough Council, Customer Services
Cut Blue Badge application processing times from 18 working days to just seven by automating end‑to‑end workflows.

Service Delivery

Winner: London Borough of Tower Hamlets, Digital Team
Digitised a paper‑based parking permits service, processing 9,200 applications, generating £460,000 in online payments and saving an estimated 110 staff weeks.

Total Government Experience

Winner: Wealden District Council, Digital Services
Reduced contact centre demand by consolidating key services into a single, WCAG‑compliant self‑service resident portal.

Trust and Transparency

Winner: Rhondda Cynon Taf Council (RCTCBC) Health Determinants Research Collaboration
Embedded lived experience into policy decisions by enabling residents to co‑design initiatives and act as voting members on recruitment panels.

The winners were selected for their demonstrable impact on citizen experience, organisational efficiency and public trust. They demonstrate how digital transformation can deliver practical benefits at scale across local and central government.

About Granicus

Granicus is the global leader in customer experience technologies for government, supporting more than 7,000 public sector organisations worldwide. Through its Government Experience Cloud, Granicus helps governments deliver trusted, accessible and impactful digital services that strengthen engagement, improve operational efficiency and enhance outcomes for the people they serve. Now powering almost 30 billion digital interactions globally each year and connecting more than 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. Granicus empowers stronger relationships between government and constituents across the US, UK, Australia, New Zealand, Canada, Latin America and the Caribbean. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.