Making sense of AI in public services

From central government departments and local authorities through to NHS providers, blue‑light services, and arm’s-length bodies (ALBs), AI is becoming integral to how UK public sector organisations deliver their services. Yet with the proliferation of so many AI tools, leaders face uncertainty about which best support internal teams versus those that best support the public.

This eBook outlines a practical, risk‑aware approach to selecting AI for public service delivery and explains how agentic AI solutions like Granicus Experience Agent (GXA) offer secure, action‑driven service automation at scale.