Minimum System Requirements for Macintosh Users

To trouble shoot issues from Apple Mac users we will first need to find out which processor that it uses, please follow these easy steps:

  1. Click on the Apple icon in the top left corner of your screen, and select "About this Mac".
  2. On the "Processor" line it will tell you the speed and the processor name.
  3. If the processor name includes the word "Intel" please follow the instructions for Intel Macs below. If the name includes "PowerPC" or "PPC" please follow the instructions for PowerPC Macs below.

Intel Macs

Microsoft have not released a Windows Media browser plugin for Intel Mac computers. As an alternative, Microsoft is promoting the Flip4Mac program. Tested in May '07, Flip4Mac's WMV Player plays videos produced by our system, though with some issues. Flip4Mac currently does not support some of our advanced features, in addition to other minor playback problems. Flip4Mac is updating this plug-in on a regular basis and we will test these releases frequently.

PowerPC (PPC) Macs

You need at least a G3 with Mac OS X installed. You can find this info, as above, from the "About this Mac" item under the Apple menu.

In addition, you should have at least Windows Media Player 9 and a recent version of your preferred browser.

Recently Microsoft announced that it will no longer support Windows Media Player for the Mac. Windows Media Player 9 for Mac users is still available for download. This version has been tested with our media on seven browsers available for the Mac, including Safari and Firefox.

Microsoft will not provide future updates or product support for Windows Media Player for the Mac. Alternatively you may choose to use the Flip4Mac program as recommended above for Intel Macs, but with the same limitations.


The Microsoft Silverlight add-on for Windows Media Player allows users of Mac OS X version 10.4.8 on any browser to have the same experience as all Windows Media Player users currently enjoy. There is no difference between a user on Internet Explorer 6 and a Mac OS 10 user on a Firefox browser. Click here to download and install Silverlight.

More about Windows Media

Please note that Granicus does not support beta versions of Internet Explorer or Windows Media Player.

In order to view the video streams you must have Windows Media Player version 9 or higher embedded in your web browser. To find out which version of Media Player is embedded in your browser, right-click the player in the Media window and then select About.

Video is configured to stream at various speeds from 20 kbps (audio-only) up to 350 kbps. Our servers automatically detect your connection speed and send the highest quality stream possible. If you are trying to view the meeting over a dial-up connection, we recommend manually selecting an audio-only version of the meeting.

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