Browser Help

Be sure to check the Minimum System Requirements.

I keep getting a message that the system can’t find a server, and that it may be behind a firewall. What does this mean?

The streaming network stores video files on a network of several servers. When a change is made to a video file, the new video file must be copied to all of the servers in the streaming network. Occasionally this takes a few minutes, and during this time you may receive an error message.

Some files on the video network are available only from certain locations, like your public library or City Hall.  If you receive this message for more than a few hours, please contact the webmaster and tell them about it. Be sure to write down which file you are trying to view, and the exact wording of the error message.

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My browser appears to be blocking a pop-up window. How do I prevent this?

Pop-up blockers may interfere with the opening of the Video Player. Follow the instructions below to enable the Video Player to launch in your browser.


  1. Open Safari.
  2. Open Preferences (Safari Menu > Preferences).
  3. Click the Security menu.
  4. Select the Enable JavaScript checkbox.
  5. Make sure Enable plug-ins is checked.
  6. Make sure Block pop-ups is unchecked (recent versions can leave this checked).

Internet Explorer:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Click the Advanced tab.
  4. Make sure the Use Java checkbox is selected.

Mozilla Browsers (Firefox, Camino):

  1. Open the browser.
  2. Go to Tools > Options.
  3. Click the Content tab.
  4. Make sure Enable JavaScript is checked.
  5. Make sure the Block Popup Windows checkbox is not selected.


  1. Open the Opera browser.
  2. Open Preferences.
  3. Click the General tab.
  4. Select Block unwanted pop-ups from the popups drop-down menu (Block all pop-ups will produce this problem).
  5. Click the Advanced tab.
  6. Select Content from the menu on the left.
  7. Make sure Enable plug-ins is selected.
  8. Make sure Enable JavaScript is selected.

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PDF and Word documents related to a meeting ask me to save the document to my Mac's hard drive. Can't I view them without saving?

You can view PDF and Word documents in your browser window without saving them to your hard drive. If you use Apple's Safari browser on OS X version 10.4.2 or later, the easiest way to solve this problem is to upgrade to the newest version. This version will display PDF files within the browser window even if you don't have the free Adobe Reader software.

Downloading the free Adobe Reader software will also enable the display of PDF files in the browser window.
Once you have the Adobe Reader installed, make sure its preferences are set to display PDFs in your browser:

  1. Open the Adobe Reader application.
  2. From the Adobe Reader menu, go to Edit > Preferences.
  3. In the Preferences dialog box, select Internet from the left-hand side.
  4. In the Web Browser Options section, select the option Display PDF in browser using: Adobe Reader.

Note: This procedure works in the Safari browser, but it may not in other browsers.

An alternative option that works in most browsers for Macs is to download the free PDF Browser Plug-in from Schubert|it. This web site also provides a free Word Browser Plug-in.

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The Closed Captioning doesn't show when I select it

If closed captioning is available but you cannot see it, please contact the webmaster. Note that the closed captioning feature is currently not supported on the Apple Mac OS X platform.

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When I view a video, I see a panel displaying a "404 Error - Page Not Found" error message

The video you are viewing may have been set to display a related document. This link may be failing for a variety of reasons; please contact the webmaster.

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