{"id":78053,"date":"2025-10-28T16:46:34","date_gmt":"2025-10-28T20:46:34","guid":{"rendered":"https:\/\/granicus.com\/?post_type=success_stories_post&#038;p=78053"},"modified":"2025-10-29T09:23:02","modified_gmt":"2025-10-29T13:23:02","slug":"closing-the-loop-how-angus-council-seamlessly-supports-community-engagement","status":"publish","type":"success_stories_post","link":"https:\/\/granicus.com\/uk\/success-stories\/closing-the-loop-how-angus-council-seamlessly-supports-community-engagement\/","title":{"rendered":"Closing the loop: How Angus Council seamlessly supports community 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the right tools, anything is possible. For <a href=\"https:\/\/www.angus.gov.uk\/\" rel=\"noopener\" target=\"_blank\">Angus Council<\/a>, which seeks to connect with residents across the wide expanse of this region \u2014 an area that stretches from mountain, glen, and sea, taking in the cliffs of Arbroath, the greens of Carnoustie, and even the realm of Peter Pan\u2019s Neverland \u2014 engagement means many things and happens via a range of mediums. As we\u2019ll see, the organisation has utilised the dynamic capabilities of Granicus\u2019s <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\">Sentiment &#038; Feedback (EngagementHQ)<\/a> to power its consultation and communication portal, using the power of the platform to help shape its wider ethos of engagement. <\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cWe are a lot more consistent in approach now, and are reaching people that we didn't before.\u201d","quote_author":"Dianne Brand","quote_author_title":"Community Empowerment Support Officer, Angus Council"},{"acf_fc_layout":"anchor","anchor_name":"Situation | Building a new framework "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>SITUATION<\/p>\n<h2>Building a new framework<\/h2>\n<p>For Audrey Michie, service leader for Angus Council\u2019s <a href=\"https:\/\/www.angus.gov.uk\/communities_and_people\/vibrant_communities\" rel=\"noopener\" target=\"_blank\">Vibrant Communities<\/a> team, achieving effective community engagement was not simply about identifying or implementing a new solution. \u201cOne of our main challenges,\u201d she explained \u201cwas that, as a council, we lacked the appropriate policies, tools and strategies to enable staff to effectively undertake their own engagement activities.\u201d Prior to adopting any new digital engagement platform, Angus undertook an exercise that looked beyond the organisation\u2019s use of technology, one that examined the foundation of its engagement policies.  <\/p>\n<p>As Audrey explains, \u201cThe last policy that had been in place at Angus Council was in 2001. Digital engagement just wasn&#8217;t around in 2001. We started by engaging with staff on the development of a new policy framework.\u201d With this new framework in place, Angus Council was able to move forward with a fresh plan for community engagement, one that took into account how best to engage with residents all across this vast region. <\/p>\n<p>As Audrey emphasises, \u201cAngus Council\u2019s approach to engagement and consultation extends well beyond digital methods.\u201d  For the organisation as a whole, engagement is understood as a comprehensive and inclusive process, with staff connecting with residents across the region through a range of approaches.  \u201cAt Angus Council we have adopted the <a href=\"https:\/\/www.scdc.org.uk\/what\/voice\/\" rel=\"noopener\" target=\"_blank\">SCDC VOiCE engagement plan<\/a>, to ensure all engagement and consultations are well planned.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Solution | A system that effortlessly supports engagement "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>SOLUTION<\/p>\n<h2>A system that effortlessly supports engagement<\/h2>\n<p>With community engagement of such paramount importance to the organisation, it was crucial that Angus had access to a system that was both easy to use and integrated well with any other in-house solutions. As the council was already a user of Granicus\u2019s <a href=\"https:\/\/granicus.com\/uk\/product\/govdelivery\/\">Communications (govDelivery) platform<\/a>, Sentiment &#038; Feedback offered Angus seamless integration with this previously implemented Granicus solution. Additionally, the Sentiment &#038; Feedback capabilities proved simple for staff to use, ensuring it was accessible to all across the organisation. But more than this \u2014 as Community Empowerment Support Officer Dianne Brand explains \u2014 the platform\u2019s 24-hour support and reporting functionality was one of the \u201ckey factors\u201d to why it was selected by Angus as its engagement solution.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Results | A consistent approach, a forum for communication  "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>RESULTS<\/p>\n<h2>A consistent approach, a forum for communication<\/h2>\n<p>Powered by Granicus\u2019s Sentiment &#038; Feedback capability, the council\u2019s Engage Angus portal has been live since September 2023. In that time, it has brought a multitude of positive benefits to Angus Council and the residents it serves. <\/p>\n<p>Commenting on how the platform is now furthering Angus\u2019 aims of engagement, Dianne explains, \u201cWe are more consistent in our approach and are reaching people that we didn&#8217;t before.\u201d On the back of this, the team at Angus are capitalising on the platform\u2019s ability to generate statistics and data, something that is helping guide the council\u2019s overall engagement aims and goals. Additionally, the support and training received from Granicus during the portal\u2019s development and implementation phase not only ensured that staff can now use the platform with ease, but helped to allay concerns regarding both privacy policies and data collection. <\/p>\n<p>Yet, as Audrey adds, the <a href=\"https:\/\/engage.angus.gov.uk\/\" rel=\"noopener\" target=\"_blank\">Engage Angus<\/a> portal is also being used by the wider community and now serves as a medium for consultation between the organisation and its residents. With flexible, dynamic, and interactive features, which include forums and idea walls, residents can easily communicate with the council about any of its proposals. From the placement of glass recycling units to the selection of street names to reaching out a helping hand to those impacted by the devastating Brechin floods, Engage Angus is proving to be a helpful tool for creating an open dialogue between Angus Council and its people. <\/p>\n<p>Dianne adds that, with officers interacting with residents both on and offline across the Angus region, Engage Angus has become a vector for engagement, with staff collecting data via a variety of methods  to input into the platform, including via public meetings and drop-in sessions, all with a view to smoothly completing a wider circle of engagement. <\/p>\n<p>But more than anything else, Angus\u2019 use of the Sentiment &#038; Feedback solution exemplifies how this dynamic technology can ease the flow of communication between a council and those it serves. Yet, as a medium for engagement, it is part of a much wider story for Angus, one that shows that \u2014 with the right tools \u2014 anything is possible.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"anchor","anchor_name":"Overview"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>OVERVIEW<\/p>\n<p>With the right tools, anything is possible. For <a href=\"https:\/\/www.angus.gov.uk\/\" rel=\"noopener\" target=\"_blank\">Angus Council<\/a>, which seeks to connect with residents across the wide expanse of this region \u2014 an area that stretches from mountain, glen, and sea, taking in the cliffs of Arbroath, the greens of Carnoustie, and even the realm of Peter Pan\u2019s Neverland \u2014 engagement means many things and happens via a range of mediums. As we\u2019ll see, the organisation has utilised the dynamic capabilities of Granicus\u2019s <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\">Sentiment &#038; Feedback (EngagementHQ)<\/a> to power its consultation and communication portal, using the power of the platform to help shape its wider ethos of engagement. <\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cWe are a lot more consistent in approach now, and are reaching people that we didn't before.\u201d","quote_author":"Dianne Brand","quote_author_title":"Community Empowerment Support Officer, Angus Council"},{"acf_fc_layout":"anchor","anchor_name":"Situation | Building a new framework "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>SITUATION<\/p>\n<h2>Building a new framework<\/h2>\n<p>For Audrey Michie, service leader for Angus Council\u2019s <a href=\"https:\/\/www.angus.gov.uk\/communities_and_people\/vibrant_communities\" rel=\"noopener\" target=\"_blank\">Vibrant Communities<\/a> team, achieving effective community engagement was not simply about identifying or implementing a new solution. \u201cOne of our main challenges,\u201d she explained \u201cwas that, as a council, we lacked the appropriate policies, tools and strategies to enable staff to effectively undertake their own engagement activities.\u201d Prior to adopting any new digital engagement platform, Angus undertook an exercise that looked beyond the organisation\u2019s use of technology, one that examined the foundation of its engagement policies.  <\/p>\n<p>As Audrey explains, \u201cThe last policy that had been in place at Angus Council was in 2001. Digital engagement just wasn&#8217;t around in 2001. We started by engaging with staff on the development of a new policy framework.\u201d With this new framework in place, Angus Council was able to move forward with a fresh plan for community engagement, one that took into account how best to engage with residents all across this vast region. <\/p>\n<p>As Audrey emphasises, \u201cAngus Council\u2019s approach to engagement and consultation extends well beyond digital methods.\u201d  For the organisation as a whole, engagement is understood as a comprehensive and inclusive process, with staff connecting with residents across the region through a range of approaches.  \u201cAt Angus Council we have adopted the <a href=\"https:\/\/www.scdc.org.uk\/what\/voice\/\" rel=\"noopener\" target=\"_blank\">SCDC VOiCE engagement plan<\/a>, to ensure all engagement and consultations are well planned.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Solution | A system that effortlessly supports engagement "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>SOLUTION<\/p>\n<h2>A system that effortlessly supports engagement<\/h2>\n<p>With community engagement of such paramount importance to the organisation, it was crucial that Angus had access to a system that was both easy to use and integrated well with any other in-house solutions. As the council was already a user of Granicus\u2019s <a href=\"https:\/\/granicus.com\/uk\/product\/govdelivery\/\">Communications (govDelivery) platform<\/a>, Sentiment &#038; Feedback offered Angus seamless integration with this previously implemented Granicus solution. Additionally, the Sentiment &#038; Feedback capabilities proved simple for staff to use, ensuring it was accessible to all across the organisation. But more than this \u2014 as Community Empowerment Support Officer Dianne Brand explains \u2014 the platform\u2019s 24-hour support and reporting functionality was one of the \u201ckey factors\u201d to why it was selected by Angus as its engagement solution.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Results | A consistent approach, a forum for communication  "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>RESULTS<\/p>\n<h2>A consistent approach, a forum for communication<\/h2>\n<p>Powered by Granicus\u2019s Sentiment &#038; Feedback capability, the council\u2019s Engage Angus portal has been live since September 2023. In that time, it has brought a multitude of positive benefits to Angus Council and the residents it serves. <\/p>\n<p>Commenting on how the platform is now furthering Angus\u2019 aims of engagement, Dianne explains, \u201cWe are more consistent in our approach and are reaching people that we didn&#8217;t before.\u201d On the back of this, the team at Angus are capitalising on the platform\u2019s ability to generate statistics and data, something that is helping guide the council\u2019s overall engagement aims and goals. Additionally, the support and training received from Granicus during the portal\u2019s development and implementation phase not only ensured that staff can now use the platform with ease, but helped to allay concerns regarding both privacy policies and data collection. <\/p>\n<p>Yet, as Audrey adds, the <a href=\"https:\/\/engage.angus.gov.uk\/\" rel=\"noopener\" target=\"_blank\">Engage Angus<\/a> portal is also being used by the wider community and now serves as a medium for consultation between the organisation and its residents. With flexible, dynamic, and interactive features, which include forums and idea walls, residents can easily communicate with the council about any of its proposals. From the placement of glass recycling units to the selection of street names to reaching out a helping hand to those impacted by the devastating Brechin floods, Engage Angus is proving to be a helpful tool for creating an open dialogue between Angus Council and its people. <\/p>\n<p>Dianne adds that, with officers interacting with residents both on and offline across the Angus region, Engage Angus has become a vector for engagement, with staff collecting data via a variety of methods  to input into the platform, including via public meetings and drop-in sessions, all with a view to smoothly completing a wider circle of engagement. <\/p>\n<p>But more than anything else, Angus\u2019 use of the Sentiment &#038; Feedback solution exemplifies how this dynamic technology can ease the flow of communication between a council and those it serves. Yet, as a medium for engagement, it is part of a much wider story for Angus, one that shows that \u2014 with the right tools \u2014 anything is possible.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"image","image":{"ID":78095,"id":78095,"title":"gwe_original","filename":"gwe_original.png","filesize":22174,"url":"https:\/\/granicus.com\/wp-content\/uploads\/gwe_original.png","link":"https:\/\/granicus.com\/uk\/success-stories\/closing-the-loop-how-angus-council-seamlessly-supports-community-engagement\/gwe_original\/","alt":"Angus Council logo","author":"36","description":"","caption":"","name":"gwe_original","status":"inherit","uploaded_to":78053,"date":"2025-10-28 19:56:35","modified":"2025-10-28 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