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We also found it was easier for us to allocate more time to see customers that really needed extra help and support.\u201d \r\n","quote_author":" Greg Arends","quote_author_title":"Customer Experience and Digital Manager, Stevenage Borough Council ","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}},"image_text_slider_anchor":"","hero_link":"","hero_link_icon":false,"breadcrumbs":[{"breadcrumb":{"title":"Home","url":"\/uk\/","target":""},"text_only":false},{"breadcrumb":{"title":"Digital services & forms","url":"\/uk\/solution\/digital-services-and-forms\/","target":""},"text_only":false}],"breadcrumbs_clone":{"breadcrumbs":[{"breadcrumb":{"title":"Home","url":"\/uk\/","target":""},"text_only":false},{"breadcrumb":{"title":"Digital services & forms","url":"\/uk\/solution\/digital-services-and-forms\/","target":""},"text_only":false}]},"product_description":"","product_desccription_clone":{"product_description":""}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/solutions_posts\/37463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/solutions_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/solutions_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/6"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/37465"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=37463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}