{"id":41802,"date":"2023-06-05T14:16:24","date_gmt":"2023-06-05T18:16:24","guid":{"rendered":"https:\/\/granicus.com\/?post_type=resource_posts&#038;p=41802"},"modified":"2024-10-14T18:14:34","modified_gmt":"2024-10-14T22:14:34","slug":"the-uk-consult-episode-42-a-dive-into-transport-for-london","status":"publish","type":"resource_posts","link":"https:\/\/granicus.com\/uk\/resource\/the-uk-consult-episode-42-a-dive-into-transport-for-london\/","title":{"rendered":"The UK Consult | Episode 42: A dive into transport for 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src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1522534816&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true&amp;visual=true\" width=\"100%\" height=\"300\" frameborder=\"no\" scrolling=\"no\"><\/iframe><\/p>\n<div style=\"font-size: 10px; color: #cccccc; line-break: anywhere; word-break: normal; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif; font-weight: 100;\"><a style=\"color: #cccccc; text-decoration: none;\" title=\"Granicus\" href=\"https:\/\/soundcloud.com\/granicus\" target=\"_blank\" rel=\"noopener\">Granicus<\/a> \u00b7 <a style=\"color: #cccccc; text-decoration: none;\" title=\"The UK Consult | Episode 42: A Dive into Transport for London\u2019s Digital Engagement Transformation\" href=\"https:\/\/soundcloud.com\/granicus\/the-uk-consult-episode-42-transport-for-london\" target=\"_blank\" rel=\"noopener\">The UK Consult | Episode 42: A Dive into Transport for London\u2019s Digital Engagement Transformation<\/a><\/div>\n<h2>Welcome to \u201cThe UK Consult,\u201d epidsode 42<\/h2>\n<p>Our occasional ramble through all things public engagement and citizen experience in the UK along with special guests and lovely examples of online citizen participation and digital transformation from around the world!<\/p>\n<p>In this episode, we are thrilled to be joined by Fraser MacDonald, Strategic Consultation Lead at <a href=\"https:\/\/tfl.gov.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Transport for London<\/a> (TfL) alongside our hosts, <a href=\"https:\/\/granicus.com\/uk\/team\/karen-steel\/\">Karen Steel<\/a>, Customer Success Manager, and <a href=\"https:\/\/granicus.com\/uk\/team\/johnathan-bradley\/\">Jonathan Bradley<\/a>, <a href=\"https:\/\/granicus.com\/uk\/granicus-experience-group-gxg\/\">Granicus Experience Group (GXG)<\/a> UK Business and Practice Lead.<\/p>\n<p>We discuss how TfL uses Granicus technology for their public consultation and stakeholder engagement with over 1.5 million visits to their \u201c<a href=\"https:\/\/haveyoursay.tfl.gov.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Have Your Say<\/a>\u201d website.<\/p>\n<p>We ask Fraser what their main drivers were for making the move to a more hybrid, digital participation platform and uncover some more incredible statistics on their journey over the past two years.<\/p>\n<p>During our chat, we uncover a world of incredible engagement statistics and insights into the different levels of success they have experienced throughout their journey as well as looking forward to what their future plans are as they create an even more engaging platform. We discuss:<\/p>\n<ul>\n<li>What their journey has looked like over the past two years since implementing new public consultation technology.<\/li>\n<li>How post-pandemic, peoples\u2019 perception of what digital services should look like has changed and how to best provide those services for the people we serve.<\/li>\n<li>Four fantastic steps for those starting out on a new journey in public consultation and engagement services.<\/li>\n<li>The new meaning behind TfL\u2019s tagline, \u201cEvery journey matters.\u201d<\/li>\n<li>Robust, compliant consultations that still work across London\u2019s diverse communities.<\/li>\n<li>How a hybrid consultation process can allow TfL to be more inclusive and better utilise funding for their <a href=\"https:\/\/tfl.gov.uk\/travel-information\/improvements-and-projects\/step-free-access\" target=\"_blank\" rel=\"noopener noreferrer\">step-free access<\/a> program.<\/li>\n<li>What TfL learned by simply meeting people where they are.<\/li>\n<li>The power of taking a step back and looking at all forms of engagement and participation from a different perspective.<\/li>\n<\/ul>\n<p>All this in one episode! Grab a cake and a coffee and take your time with this epic episode of community engagement and digital services goodness.<\/p>\n<p>Until next time!<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p><iframe loading=\"lazy\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1522534816&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true&amp;visual=true\" width=\"100%\" height=\"300\" frameborder=\"no\" scrolling=\"no\"><\/iframe><\/p>\n<div style=\"font-size: 10px; color: #cccccc; line-break: anywhere; word-break: normal; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif; font-weight: 100;\"><a style=\"color: #cccccc; text-decoration: none;\" title=\"Granicus\" href=\"https:\/\/soundcloud.com\/granicus\" target=\"_blank\" rel=\"noopener\">Granicus<\/a> \u00b7 <a style=\"color: #cccccc; text-decoration: none;\" title=\"The UK Consult | Episode 42: A Dive into Transport for London\u2019s Digital Engagement Transformation\" href=\"https:\/\/soundcloud.com\/granicus\/the-uk-consult-episode-42-transport-for-london\" target=\"_blank\" rel=\"noopener\">The UK Consult | Episode 42: A Dive into Transport for London\u2019s Digital Engagement Transformation<\/a><\/div>\n<h2>Welcome to \u201cThe UK Consult,\u201d epidsode 42<\/h2>\n<p>Our occasional ramble through all things public engagement and citizen experience in the UK along with special guests and lovely examples of online citizen participation and digital transformation from around the world!<\/p>\n<p>In this episode, we are thrilled to be joined by Fraser MacDonald, Strategic Consultation Lead at <a href=\"https:\/\/tfl.gov.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Transport for London<\/a> (TfL) alongside our hosts, <a href=\"https:\/\/granicus.com\/uk\/team\/karen-steel\/\">Karen Steel<\/a>, Customer Success Manager, and <a href=\"https:\/\/granicus.com\/uk\/team\/johnathan-bradley\/\">Jonathan Bradley<\/a>, <a href=\"https:\/\/granicus.com\/uk\/granicus-experience-group-gxg\/\">Granicus Experience Group (GXG)<\/a> UK Business and Practice Lead.<\/p>\n<p>We discuss how TfL uses Granicus technology for their public consultation and stakeholder engagement with over 1.5 million visits to their \u201c<a href=\"https:\/\/haveyoursay.tfl.gov.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Have Your Say<\/a>\u201d website.<\/p>\n<p>We ask Fraser what their main drivers were for making the move to a more hybrid, digital participation platform and uncover some more incredible statistics on their journey over the past two years.<\/p>\n<p>During our chat, we uncover a world of incredible engagement statistics and insights into the different levels of success they have experienced throughout their journey as well as looking forward to what their future plans are as they create an even more engaging platform. We discuss:<\/p>\n<ul>\n<li>What their journey has looked like over the past two years since implementing new public consultation technology.<\/li>\n<li>How post-pandemic, peoples\u2019 perception of what digital services should look like has changed and how to best provide those services for the people we serve.<\/li>\n<li>Four fantastic steps for those starting out on a new journey in public consultation and engagement services.<\/li>\n<li>The new meaning behind TfL\u2019s tagline, \u201cEvery journey matters.\u201d<\/li>\n<li>Robust, compliant consultations that still work across London\u2019s diverse communities.<\/li>\n<li>How a hybrid consultation process can allow TfL to be more inclusive and better utilise funding for their <a href=\"https:\/\/tfl.gov.uk\/travel-information\/improvements-and-projects\/step-free-access\" target=\"_blank\" rel=\"noopener noreferrer\">step-free access<\/a> program.<\/li>\n<li>What TfL learned by simply meeting people where they are.<\/li>\n<li>The power of taking a step back and looking at all forms of engagement and participation from a different perspective.<\/li>\n<\/ul>\n<p>All this in one episode! Grab a cake and a coffee and take your time with this epic episode of community engagement and digital services goodness.<\/p>\n<p>Until next time!<\/p>\n"}]},"sidebar_type":"scroll","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Speakers","speakers":[{"name":"Fraser MacDonald","title":"Strategic Consultation Lead"},{"name":"Karen Steel","title":"Customer Success Manager"},{"name":"Jonathan Bradley","title":"Granicus Experience Group (GXG) UK Business and Practice Lead"}]},{"acf_fc_layout":"link_list","headline":"More UK Consult episodes","link_list":[{"link":{"title":"The UK Consult | Episode 41: What is success?","url":"https:\/\/granicus.com\/uk\/resource\/uk-consult-episode-41\/","target":""}},{"link":{"title":"The UK Consult | Episode 43: Strategy + Technology = Success with GXG","url":"https:\/\/granicus.com\/uk\/resource\/the-uk-consult-episode-43-strategy-plus-technology-equals-success-with-gxg\/","target":""}},{"link":{"title":"The UK Consult | Episode 44: Build a home for your citizens featuring Mark Hynes","url":"https:\/\/granicus.com\/uk\/resource\/uk-consult-episode-44-build-a-home-for-your-citizens-featuring-mark-hynes\/","target":""}}]}]},"posts_slider_group":{"show_section":false,"posts_slider":false},"post_slider_clone":{"posts_slider_group":{"show_section":false,"posts_slider":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_posts\/41802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/resource_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/21"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/41434"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=41802"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=41802"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=41802"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=41802"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=41802"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=41802"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=41802"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=41802"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=41802"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=41802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}