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to deliver digital transformation which helps make their organisations more efficient internally and to deliver a better service to their customers.<\/p>\n<p><strong>Key Learnings:<\/strong><br \/>\n\u2022 How the way you make decisions about what to move online can affect organisational buy-in<br \/>\n\u2022 The benefits of a top-down approach to digital transformation<br \/>\n\u2022 How to address some of the key challenges to digital transformation within your organisation<br \/>\n\u2022 Why so many \u2018channel shift\u2019 projects fail from a leadership perspective<\/p>\n<p><strong>Speaker:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29756 alignright\" src=\"https:\/\/uk.granicus.com\/wp-content\/uploads\/image\/jpeg\/team_Karen_Steel-300x300.jpg\" alt=\"Karen Steel headshot\" width=\"195\" height=\"195\" \/>Karen Steel<br \/>\nHead of Customer Success<\/p>\n<p>Karen Steel joined Granicus as customer success manager for the UK in March 2020. 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