{"id":108442,"date":"2026-10-22T17:39:47","date_gmt":"2026-10-22T21:39:47","guid":{"rendered":"https:\/\/granicus.com\/?post_type=resource_posts&#038;p=108442"},"modified":"2026-10-22T17:39:47","modified_gmt":"2026-10-22T21:39:47","slug":"reducing-demand-at-scale-an-executive-approach-to-channel-shift-that-delivers-real-service-relief-description","status":"publish","type":"resource_posts","link":"https:\/\/granicus.com\/uk\/resource\/reducing-demand-at-scale-an-executive-approach-to-channel-shift-that-delivers-real-service-relief-description\/","title":{"rendered":"Reducing demand at scale: An executive approach to channel shift that delivers real service relief 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