{"id":105105,"date":"2026-08-04T12:03:04","date_gmt":"2026-08-04T16:03:04","guid":{"rendered":"https:\/\/granicus.com\/?post_type=resource_posts&#038;p=105105"},"modified":"2026-08-07T12:01:27","modified_gmt":"2026-08-07T16:01:27","slug":"from-digital-services-to-agentic-public-service","status":"publish","type":"resource_posts","link":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/","title":{"rendered":"From digital services to agentic public service"},"content":{"rendered":"","protected":false},"author":25,"featured_media":105118,"template":"","resource_tax_market":[186,187,188,263,189,190],"resource_tax_dept":[201],"resource_tax_type":[166],"resource_tax_region":[],"resource_tax_outcomes":[251,204,208],"resource_tax_topic":[],"resource_tax_products":[],"resource_tax_solutions":[214,216,209,211],"resource_tax_services":[],"class_list":["post-105105","resource_posts","type-resource_posts","status-publish","has-post-thumbnail","hentry","resource_tax_market-local-government-uk","resource_tax_market-central-government-uk","resource_tax_market-healthcare-uk","resource_tax_market-higher-education-uk","resource_tax_market-emergency-services-uk","resource_tax_market-housing-uk","resource_tax_dept-transformation-uk","resource_tax_type-guides","resource_tax_outcomes-operational-efficiency","resource_tax_outcomes-customer-experience-uk","resource_tax_outcomes-return-on-investment-uk","resource_tax_solutions-engagement-uk","resource_tax_solutions-service-design-uk","resource_tax_solutions-digital-communications-uk","resource_tax_solutions-digital-self-service-uk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From digital services to agentic public service | Granicus<\/title>\n<meta name=\"description\" content=\"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From digital services to agentic public service | Granicus\" \/>\n<meta property=\"og:description\" content=\"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Granicus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/granicusco\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-07T16:01:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/granicus.com\/wp-content\/uploads\/guide-social-from-digital-services-to-agentic-government.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Granicus\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/\"},\"author\":{\"name\":\"Gloriana Lopez\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#\\\/schema\\\/person\\\/440595adbfe2c886a59745a94d59f432\"},\"headline\":\"From digital services to agentic public service\",\"datePublished\":\"2026-08-04T16:03:04+00:00\",\"dateModified\":\"2026-08-07T16:01:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/\"},\"wordCount\":7,\"publisher\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/guide-featured-from-digital-services-to-agentic-government.jpg\",\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/\",\"url\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/\",\"name\":\"From digital services to agentic public service | Granicus\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/guide-featured-from-digital-services-to-agentic-government.jpg\",\"datePublished\":\"2026-08-04T16:03:04+00:00\",\"dateModified\":\"2026-08-07T16:01:27+00:00\",\"description\":\"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/guide-featured-from-digital-services-to-agentic-government.jpg\",\"contentUrl\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/guide-featured-from-digital-services-to-agentic-government.jpg\",\"width\":700,\"height\":233,\"caption\":\"AI agent connect omni cloud, email, and mixed knowledge to automate task.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/resource\\\/from-digital-services-to-agentic-public-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/granicus.com\\\/uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"From digital services to agentic public service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#website\",\"url\":\"https:\\\/\\\/granicus.com\\\/uk\\\/\",\"name\":\"Granicus\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/granicus.com\\\/uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#organization\",\"name\":\"Granicus\",\"url\":\"https:\\\/\\\/granicus.com\\\/uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Granicus-G-logo-Red.svg\",\"contentUrl\":\"https:\\\/\\\/granicus.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Granicus-G-logo-Red.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Granicus\"},\"image\":{\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/granicusco\\\/\",\"https:\\\/\\\/x.com\\\/Granicus\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/granicusinc\\\/\",\"https:\\\/\\\/www.facebook.com\\\/granicusco\",\"https:\\\/\\\/www.facebook.com\\\/granicuslac\",\"https:\\\/\\\/www.youtube.com\\\/@GranicusLAC\",\"https:\\\/\\\/www.instagram.com\\\/granicuslac\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/granicuslac\",\"https:\\\/\\\/twitter.com\\\/granicuslac\\\/\",\"https:\\\/\\\/twitter.com\\\/GranicusUK\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/granicus.com\\\/uk\\\/#\\\/schema\\\/person\\\/440595adbfe2c886a59745a94d59f432\",\"name\":\"Gloriana Lopez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g\",\"caption\":\"Gloriana Lopez\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"From digital services to agentic public service | Granicus","description":"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/","og_locale":"en_GB","og_type":"article","og_title":"From digital services to agentic public service | Granicus","og_description":"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.","og_url":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/","og_site_name":"Granicus","article_publisher":"https:\/\/www.facebook.com\/granicusco\/","article_modified_time":"2026-08-07T16:01:27+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/granicus.com\/wp-content\/uploads\/guide-social-from-digital-services-to-agentic-government.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@Granicus","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#article","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/"},"author":{"name":"Gloriana Lopez","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/440595adbfe2c886a59745a94d59f432"},"headline":"From digital services to agentic public service","datePublished":"2026-08-04T16:03:04+00:00","dateModified":"2026-08-07T16:01:27+00:00","mainEntityOfPage":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/"},"wordCount":7,"publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"image":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/guide-featured-from-digital-services-to-agentic-government.jpg","inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/","url":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/","name":"From digital services to agentic public service | Granicus","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#primaryimage"},"image":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/guide-featured-from-digital-services-to-agentic-government.jpg","datePublished":"2026-08-04T16:03:04+00:00","dateModified":"2026-08-07T16:01:27+00:00","description":"Discover how agentic AI is transforming public services by simplifying resident access, reducing demand, and helping organisations deliver better outcomes.","breadcrumb":{"@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#primaryimage","url":"https:\/\/granicus.com\/wp-content\/uploads\/guide-featured-from-digital-services-to-agentic-government.jpg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/guide-featured-from-digital-services-to-agentic-government.jpg","width":700,"height":233,"caption":"AI agent connect omni cloud, email, and mixed knowledge to automate task."},{"@type":"BreadcrumbList","@id":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/granicus.com\/uk\/"},{"@type":"ListItem","position":2,"name":"From digital services to agentic public service"}]},{"@type":"WebSite","@id":"https:\/\/granicus.com\/uk\/#website","url":"https:\/\/granicus.com\/uk\/","name":"Granicus","description":"","publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/granicus.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/granicus.com\/uk\/#organization","name":"Granicus","url":"https:\/\/granicus.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","width":"1024","height":"1024","caption":"Granicus"},"image":{"@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/granicusco\/","https:\/\/x.com\/Granicus","https:\/\/www.linkedin.com\/company\/granicusinc\/","https:\/\/www.facebook.com\/granicusco","https:\/\/www.facebook.com\/granicuslac","https:\/\/www.youtube.com\/@GranicusLAC","https:\/\/www.instagram.com\/granicuslac\/","https:\/\/www.linkedin.com\/company\/granicuslac","https:\/\/twitter.com\/granicuslac\/","https:\/\/twitter.com\/GranicusUK"]},{"@type":"Person","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/440595adbfe2c886a59745a94d59f432","name":"Gloriana Lopez","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1c50df1672eff62175e020327b89c84e8e0e837ed6e2cc275ef1ea59eb3ac10f?s=96&d=mm&r=g","caption":"Gloriana Lopez"}}]}},"acf":{"page_type":"internal","page_template":"centered","sidebar_position":"right","post_author":"","post_date":"08\/04\/2026","post_description":"","post_link":"","post_file":false,"media_gallery":false,"project_metrics_title":"","project_metrics":false,"show_hero":true,"hero_margin":false,"hero_type":"form","hero_subhead":"GUIDE","hero_headline":"From digital services to agentic public service","hero_text":"<p>Public services have made significant progress in digital transformation, moving services online and improving access for residents. Yet despite these advances, many organisations continue to face growing demand, increasing complexity, and rising expectations. <\/p>\n<p>Residents no longer compare public services with other councils or agencies. They compare them with the simple, intuitive experiences they receive everywhere else. <\/p>\n<p>This guide explores how public sector organisations can move beyond traditional digital services and begin adopting an agentic approach to service delivery\u2014using AI to simplify access, reduce routine demand, and improve the experience for both residents and staff. <\/p>\n<p>Download this guide to discover how organisations are rethinking the digital front door and taking practical steps towards AI-enabled public services. <\/p>\n","hero_button":"","hero_icon":false,"hero_image":false,"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false},"hero_stats_clone":{"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false}},"page_content_builder":false,"2_column_w_sidebar":{"page_content_builder":false},"sidebar_type":"scroll","content_builder_sidebar_group":{"content_builder_sidebar":false},"posts_slider_group":{"show_section":false,"posts_slider":false},"post_slider_clone":{"posts_slider_group":{"show_section":false,"posts_slider":false}},"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false},"custom_content_slider_clone":{"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false},"flexible_page_builder_group":{"flexible_page_builder_fields":[{"acf_fc_layout":"image_text_repeating","add_menu_anchor":false,"anchor_menu_text":"","image_text_repeating_group":{"show_section":true,"contents":[{"media_type":"image","force_image_side":"left","image":{"ID":105112,"id":105112,"title":"guide-content-curved-from-digital-services-to-agentic-government","filename":"guide-content-curved-from-digital-services-to-agentic-government.png","filesize":70517,"url":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","link":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/guide-content-curved-from-digital-services-to-agentic-government\/","alt":"AI agent connect omni cloud, email, and mixed knowledge to automate task.","author":"25","description":"","caption":"","name":"guide-content-curved-from-digital-services-to-agentic-government","status":"inherit","uploaded_to":105105,"date":"2026-08-03 17:47:36","modified":"2026-08-03 17:47:59","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":417,"height":530,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-236x300.png","medium-width":236,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","medium_large-width":417,"medium_large-height":530,"large":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","large-width":417,"large-height":530,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","1536x1536-width":417,"1536x1536-height":530,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","2048x2048-width":417,"2048x2048-height":530,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-19x24.png","menu-24x24-width":19,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-38x48.png","menu-48x48-width":38,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-50x64.png","menu-64x64-width":50,"menu-64x64-height":64}},"lottie_file":false,"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":"","bottom_link_icon":false,"subhead":"","title":"In this guide, you'll discover","description":"<ul>\n<li>Why digital transformation alone isn&#8217;t enough: Learn why improved online access has not always translated into simpler resident experiences, and how complexity continues to drive unnecessary contact and demand.<\/li>\n<li>What agentic service delivery means: Explore how AI-powered conversational experiences can help residents access services more naturally, without needing to navigate complex websites or organisational structures.<\/li>\n<li>How organisations are moving beyond AI pilots: Understand how leading organisations are embedding AI directly into service delivery to create measurable outcomes and build capacity across teams.<\/li>\n<li>How to balance innovation with trust: Discover practical considerations for introducing AI responsibly, including governance, escalation paths, approved data sources and human oversight.<\/li>\n<li>Where to start: Use the guide&#8217;s practical worksheets and reflection exercises to identify opportunities, assess readiness, and define the right next steps for your organisation.<\/li>\n<\/ul>\n","checks":false,"quote":"","quote_author":"","quote_author_title":"","video_type":"none","vimeo_embed":"","wistia_embed":"","youtube_embed":"","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}}]},"centered_layout_builder_clone":{"flexible_page_builder_group":{"flexible_page_builder_fields":[{"acf_fc_layout":"image_text_repeating","add_menu_anchor":false,"anchor_menu_text":"","image_text_repeating_group":{"show_section":true,"contents":[{"media_type":"image","force_image_side":"left","image":{"ID":105112,"id":105112,"title":"guide-content-curved-from-digital-services-to-agentic-government","filename":"guide-content-curved-from-digital-services-to-agentic-government.png","filesize":70517,"url":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","link":"https:\/\/granicus.com\/uk\/resource\/from-digital-services-to-agentic-public-service\/guide-content-curved-from-digital-services-to-agentic-government\/","alt":"AI agent connect omni cloud, email, and mixed knowledge to automate task.","author":"25","description":"","caption":"","name":"guide-content-curved-from-digital-services-to-agentic-government","status":"inherit","uploaded_to":105105,"date":"2026-08-03 17:47:36","modified":"2026-08-03 17:47:59","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":417,"height":530,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-236x300.png","medium-width":236,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","medium_large-width":417,"medium_large-height":530,"large":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","large-width":417,"large-height":530,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","1536x1536-width":417,"1536x1536-height":530,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government.png","2048x2048-width":417,"2048x2048-height":530,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-19x24.png","menu-24x24-width":19,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-38x48.png","menu-48x48-width":38,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/guide-content-curved-from-digital-services-to-agentic-government-50x64.png","menu-64x64-width":50,"menu-64x64-height":64}},"lottie_file":false,"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":"","bottom_link_icon":false,"subhead":"","title":"In this guide, you'll discover","description":"<ul>\n<li>Why digital transformation alone isn&#8217;t enough: Learn why improved online access has not always translated into simpler resident experiences, and how complexity continues to drive unnecessary contact and demand.<\/li>\n<li>What agentic service delivery means: Explore how AI-powered conversational experiences can help residents access services more naturally, without needing to navigate complex websites or organisational structures.<\/li>\n<li>How organisations are moving beyond AI pilots: Understand how leading organisations are embedding AI directly into service delivery to create measurable outcomes and build capacity across teams.<\/li>\n<li>How to balance innovation with trust: Discover practical considerations for introducing AI responsibly, including governance, escalation paths, approved data sources and human oversight.<\/li>\n<li>Where to start: Use the guide&#8217;s practical worksheets and reflection exercises to identify opportunities, assess readiness, and define the right next steps for your organisation.<\/li>\n<\/ul>\n","checks":false,"quote":"","quote_author":"","quote_author_title":"","video_type":"none","vimeo_embed":"","wistia_embed":"","youtube_embed":"","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}}]}},"form_embed_group":{"show_form":true,"use_hubspot_form":false,"use_global_marketo_form":true,"form_type":"default","form_headline":"Download the guide","hubspot_form_id":"12ba24cf-af47-49e9-bf71-62827b2abe9d","marketo_form_id":"","form_success_type":"default","drift_success_url":"","drift_campaign_id":"","marketo_new_tab":false,"global_form_success_url":"https:\/\/granicus.com\/wp-content\/uploads\/Resource-Guide-to-Becoming-Agentic-Public-Service-1.pdf","step_1_marketo_form_id":"16068","step_2_marketo_form_id":16069,"marketo_thank_you":"<p>Thank you! Enjoy your guide<\/p>\n"},"hero_form_embed_clone":{"form_embed_group":{"show_form":true,"use_hubspot_form":false,"use_global_marketo_form":true,"form_type":"default","form_headline":"Download the guide","hubspot_form_id":"12ba24cf-af47-49e9-bf71-62827b2abe9d","marketo_form_id":"","form_success_type":"default","drift_success_url":"","drift_campaign_id":"","marketo_new_tab":false,"global_form_success_url":"https:\/\/granicus.com\/wp-content\/uploads\/Resource-Guide-to-Becoming-Agentic-Public-Service-1.pdf","step_1_marketo_form_id":"16068","step_2_marketo_form_id":16069,"marketo_thank_you":"<p>Thank you! Enjoy your guide<\/p>\n"}}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_posts\/105105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/resource_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/25"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/105118"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=105105"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=105105"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=105105"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=105105"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=105105"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=105105"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=105105"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=105105"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=105105"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=105105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}