{"id":98956,"date":"2026-03-26T13:57:03","date_gmt":"2026-03-26T17:57:03","guid":{"rendered":"https:\/\/granicus.com\/?page_id=98956"},"modified":"2026-04-02T12:17:14","modified_gmt":"2026-04-02T16:17:14","slug":"service-cloud","status":"publish","type":"page","link":"https:\/\/granicus.com\/uk\/service-cloud\/","title":{"rendered":"Service Cloud"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/flexible.php","meta":{"inline_featured_image":false,"footnotes":""},"page_type_tax":[],"class_list":["post-98956","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Cloud | Granicus<\/title>\n<meta name=\"description\" content=\"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/granicus.com\/uk\/service-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Cloud | Granicus\" \/>\n<meta property=\"og:description\" content=\"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/granicus.com\/uk\/service-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Granicus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/granicusco\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T16:17:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/granicus.com\/wp-content\/uploads\/announcement-social-granicus-uk-service-cloud.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Granicus\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/granicus.com\/uk\/service-cloud\/\",\"url\":\"https:\/\/granicus.com\/uk\/service-cloud\/\",\"name\":\"Service Cloud | Granicus\",\"isPartOf\":{\"@id\":\"https:\/\/granicus.com\/uk\/#website\"},\"datePublished\":\"2026-03-26T17:57:03+00:00\",\"dateModified\":\"2026-04-02T16:17:14+00:00\",\"description\":\"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.\",\"breadcrumb\":{\"@id\":\"https:\/\/granicus.com\/uk\/service-cloud\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/granicus.com\/uk\/service-cloud\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/granicus.com\/uk\/service-cloud\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/granicus.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Cloud\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/granicus.com\/uk\/#website\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"name\":\"Granicus\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/granicus.com\/uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/granicus.com\/uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/granicus.com\/uk\/#organization\",\"name\":\"Granicus\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"contentUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Granicus\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/granicusco\/\",\"https:\/\/x.com\/Granicus\",\"https:\/\/www.linkedin.com\/company\/granicusinc\/\",\"https:\/\/www.facebook.com\/granicusco\",\"https:\/\/www.facebook.com\/granicuslac\",\"https:\/\/www.youtube.com\/@GranicusLAC\",\"https:\/\/www.instagram.com\/granicuslac\/\",\"https:\/\/www.linkedin.com\/company\/granicuslac\",\"https:\/\/twitter.com\/granicuslac\/\",\"https:\/\/twitter.com\/GranicusUK\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Cloud | Granicus","description":"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/granicus.com\/uk\/service-cloud\/","og_locale":"en_GB","og_type":"article","og_title":"Service Cloud | Granicus","og_description":"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.","og_url":"https:\/\/granicus.com\/uk\/service-cloud\/","og_site_name":"Granicus","article_publisher":"https:\/\/www.facebook.com\/granicusco\/","article_modified_time":"2026-04-02T16:17:14+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/granicus.com\/wp-content\/uploads\/announcement-social-granicus-uk-service-cloud.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@Granicus","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/granicus.com\/uk\/service-cloud\/","url":"https:\/\/granicus.com\/uk\/service-cloud\/","name":"Service Cloud | Granicus","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/#website"},"datePublished":"2026-03-26T17:57:03+00:00","dateModified":"2026-04-02T16:17:14+00:00","description":"Transform service delivery with Granicus Service Cloud. Streamline workflows, enable self service, and manage requests with data-driven insights.","breadcrumb":{"@id":"https:\/\/granicus.com\/uk\/service-cloud\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/granicus.com\/uk\/service-cloud\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/granicus.com\/uk\/service-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/granicus.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Service Cloud"}]},{"@type":"WebSite","@id":"https:\/\/granicus.com\/uk\/#website","url":"https:\/\/granicus.com\/uk\/","name":"Granicus","description":"","publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/granicus.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/granicus.com\/uk\/#organization","name":"Granicus","url":"https:\/\/granicus.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","width":"1024","height":"1024","caption":"Granicus"},"image":{"@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/granicusco\/","https:\/\/x.com\/Granicus","https:\/\/www.linkedin.com\/company\/granicusinc\/","https:\/\/www.facebook.com\/granicusco","https:\/\/www.facebook.com\/granicuslac","https:\/\/www.youtube.com\/@GranicusLAC","https:\/\/www.instagram.com\/granicuslac\/","https:\/\/www.linkedin.com\/company\/granicuslac","https:\/\/twitter.com\/granicuslac\/","https:\/\/twitter.com\/GranicusUK"]}]}},"acf":{"breadcrumbs":[{"breadcrumb":{"title":"Home","url":"https:\/\/granicus.com\/","target":"_blank"}},{"breadcrumb":{"title":"Government Experience Cloud","url":"\/uk\/government-experience-cloud\/","target":""}},{"breadcrumb":{"title":"Service Cloud","url":"#","target":""}}],"hero_bottom_padding":"default","hero_subhead":"GOVERNMENT EXPERIENCE CLOUD","hero_headline":"<span style=\"color: #37678b;\">Service Cloud<\/span>","hero_text":"<p>Service Cloud helps public sector organisations modernise how they deliver services \u2014 connecting digital forms, service requests, communications, and resident insights into one integrated platform. The result? Faster processes, clearer information, and seamless experiences for the people who rely on you.<\/p>\n","hero_button":{"title":"Find out more","url":"https:\/\/granicus.com\/uk\/book-a-demo\/","target":""},"additional_button":"","hero_icon":false,"hero_image":{"ID":54300,"id":54300,"title":"Cloud-page-hero-Graphics_Service-Cloud-583x583","filename":"Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","filesize":29764,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/cloud-page-hero-graphics_service-cloud-583x583-2\/","alt":"An infographic showing the Granicus Service Cloud breakdown.","author":"21","description":"","caption":"","name":"cloud-page-hero-graphics_service-cloud-583x583-2","status":"inherit","uploaded_to":98956,"date":"2025-03-12 15:45:25","modified":"2026-03-10 15:18:20","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":583,"height":583,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","medium_large-width":583,"medium_large-height":583,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","large-width":583,"large-height":583,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","1536x1536-width":583,"1536x1536-height":583,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","2048x2048-width":583,"2048x2048-height":583,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-24x24.jpg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-48x48.jpg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-64x64.jpg","menu-64x64-width":64,"menu-64x64-height":64}},"hero_clone":{"hero_subhead":"GOVERNMENT EXPERIENCE CLOUD","hero_headline":"<span style=\"color: #37678b;\">Service Cloud<\/span>","hero_text":"<p>Service Cloud helps public sector organisations modernise how they deliver services \u2014 connecting digital forms, service requests, communications, and resident insights into one integrated platform. The result? Faster processes, clearer information, and seamless experiences for the people who rely on you.<\/p>\n","hero_button":{"title":"Find out more","url":"https:\/\/granicus.com\/uk\/book-a-demo\/","target":""},"additional_button":"","hero_icon":false,"hero_image":{"ID":54300,"id":54300,"title":"Cloud-page-hero-Graphics_Service-Cloud-583x583","filename":"Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","filesize":29764,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/cloud-page-hero-graphics_service-cloud-583x583-2\/","alt":"An infographic showing the Granicus Service Cloud breakdown.","author":"21","description":"","caption":"","name":"cloud-page-hero-graphics_service-cloud-583x583-2","status":"inherit","uploaded_to":98956,"date":"2025-03-12 15:45:25","modified":"2026-03-10 15:18:20","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":583,"height":583,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","medium_large-width":583,"medium_large-height":583,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","large-width":583,"large-height":583,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","1536x1536-width":583,"1536x1536-height":583,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1.jpg","2048x2048-width":583,"2048x2048-height":583,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-24x24.jpg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-48x48.jpg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Cloud-page-hero-Graphics_Service-Cloud-583x583-1-64x64.jpg","menu-64x64-width":64,"menu-64x64-height":64}}},"hero_mobile_size":"default","flexible_page_builder_group":{"flexible_page_builder_fields":[{"acf_fc_layout":"image_video_ceros","add_menu_anchor":true,"anchor_menu_text":"Overview","image_video_group":{"show_section":true,"section_subhead":"OVERVIEW","section_headline":"Reimagine service delivery","section_text":"<p>Reduce your cost to serve with modern digital-first service experiences and faster service delivery. With Service Cloud, Granicus\u2019s built-for-government platform that connects people, process, and technology, you will free your team from the obstacles of legacy technologies, siloed data, fragmented processes, and perceived lack of transparency that erode trust and derail the crucial work of government.<\/p>\n","embed_type":"image","video_type":"none","image":false,"vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","add_mobile_ceros_embed":false,"ceros_embed":"","mobile_ceros_embed":""}},{"acf_fc_layout":"image_text_repeating","add_menu_anchor":true,"anchor_menu_text":"Outcomes","image_text_repeating_group":{"show_section":true,"contents":[{"force_image_side":"right","image":{"ID":99933,"id":99933,"title":"service-cloud-image-text-repeating-stat-digital-service-delivery-uk","filename":"service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","filesize":54718,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk\/","alt":"A computer screen displaying central government services and information in a clean, modern office. Text overlay: 'Increase in staff time to focus on those with highest needs,' showcasing improved efficiency in digital service delivery.","author":"36","description":"","caption":"","name":"service-cloud-image-text-repeating-stat-digital-service-delivery-uk","status":"inherit","uploaded_to":98956,"date":"2026-03-24 16:52:47","modified":"2026-03-24 16:53:37","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":754,"height":837,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk-270x300.jpg","medium-width":270,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","medium_large-width":754,"medium_large-height":837,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","large-width":754,"large-height":837,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","1536x1536-width":754,"1536x1536-height":837,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk.jpg","2048x2048-width":754,"2048x2048-height":837,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk-22x24.jpg","menu-24x24-width":22,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk-43x48.jpg","menu-48x48-width":43,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-digital-service-delivery-uk-58x64.jpg","menu-64x64-width":58,"menu-64x64-height":64}},"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":"","bottom_link_icon":false,"subhead":"SIMPLIFIED DIGITAL SERVICE DELIVERY ","title":"Find information and request services online","description":"<p>Provide simple, inclusive access to services at any time, on any device, helping citizens get what they need without complexity or delay. Take the guesswork out of government and create services that work the first time.<\/p>\n","checks":false,"quote":"","quote_author":"","quote_author_title":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"force_image_side":"left","image":{"ID":99138,"id":99138,"title":"service-cloud-image-text-repeating-stat-streamlined-services-uk","filename":"service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","filesize":49245,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-image-text-repeating-stat-streamlined-services-uk\/","alt":"A person typing on a laptop, with service delivery icons floating around. Text overlay: '29% of customer requests handled online,' highlighting the transformation to modern, digital service delivery.","author":"36","description":"","caption":"","name":"service-cloud-image-text-repeating-stat-streamlined-services-uk","status":"inherit","uploaded_to":98956,"date":"2026-03-11 21:00:43","modified":"2026-03-11 21:01:35","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":744,"height":836,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk-267x300.jpg","medium-width":267,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","medium_large-width":744,"medium_large-height":836,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","large-width":744,"large-height":836,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","1536x1536-width":744,"1536x1536-height":836,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk.jpg","2048x2048-width":744,"2048x2048-height":836,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk-21x24.jpg","menu-24x24-width":21,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk-43x48.jpg","menu-48x48-width":43,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-streamlined-services-uk-57x64.jpg","menu-64x64-width":57,"menu-64x64-height":64}},"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":{"title":"Read Stevenage's success story","url":"https:\/\/granicus.com\/uk\/success-stories\/stevenage-improved-online-customer-interface\/","target":"_blank"},"bottom_link_icon":{"ID":44107,"id":44107,"title":"Icon-success-story-star","filename":"Icon-success-story.svg","filesize":991,"url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","link":"https:\/\/granicus.com\/uk\/home\/icon-success-story-2\/","alt":"Red star icon","author":"6","description":"","caption":"","name":"icon-success-story-2","status":"inherit","uploaded_to":37394,"date":"2023-04-25 23:27:35","modified":"2026-01-22 16:21:01","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","2048x2048-width":1,"2048x2048-height":1,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-48x48-width":1,"menu-48x48-height":1,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-64x64-width":1,"menu-64x64-height":1}},"subhead":"STREAMLINED SERVICES FOR EVERYONE","title":"Automate service requests end-to-end","description":"<p>Replace manual processes with digital forms, automated routing, and clear status updates. Take advantage of open integration architecture, pushing workflow into third-party line-of-business systems where applicable, such as highways, waste, housing, social care systems, and many more. Go further with automated updates and notifications that trigger actions and create highly automated end-to-end process workflows.<\/p>\n","checks":false,"quote":"\u201cWe had many compliments from customers who were glad they didn't have to wait to be seen anymore. We also found it was easier for us to allocate more time to see customers that really needed extra help and support.\u201d","quote_author":"Greg Arends, Customer Experience and Digital Manager, Stevenage Borough Council","quote_author_title":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"force_image_side":"right","image":{"ID":99146,"id":99146,"title":"service-cloud-image-text-repeating-stat-data-insights-uk","filename":"service-cloud-image-text-repeating-stat-data-insights-uk.jpg","filesize":49064,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-image-text-repeating-stat-data-insights-uk\/","alt":"A laptop displaying a circle graph and bar charts in data analysis software. Text overlay: '>2k safeguarding referrals made to council,' showcasing the impact of data-driven decision-making.","author":"36","description":"","caption":"","name":"service-cloud-image-text-repeating-stat-data-insights-uk","status":"inherit","uploaded_to":98956,"date":"2026-03-11 21:14:21","modified":"2026-03-11 21:14:59","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":746,"height":836,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk-268x300.jpg","medium-width":268,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk.jpg","medium_large-width":746,"medium_large-height":836,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk.jpg","large-width":746,"large-height":836,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk.jpg","1536x1536-width":746,"1536x1536-height":836,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk.jpg","2048x2048-width":746,"2048x2048-height":836,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk-21x24.jpg","menu-24x24-width":21,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk-43x48.jpg","menu-48x48-width":43,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-data-insights-uk-57x64.jpg","menu-64x64-width":57,"menu-64x64-height":64}},"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":{"title":"Read Milton Keynes' success story","url":"https:\/\/granicus.com\/uk\/success-stories\/how-a-council-improved-streamlined-adult-social-care-with-govservice\/","target":"_blank"},"bottom_link_icon":{"ID":44107,"id":44107,"title":"Icon-success-story-star","filename":"Icon-success-story.svg","filesize":991,"url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","link":"https:\/\/granicus.com\/uk\/home\/icon-success-story-2\/","alt":"Red star icon","author":"6","description":"","caption":"","name":"icon-success-story-2","status":"inherit","uploaded_to":37394,"date":"2023-04-25 23:27:35","modified":"2026-01-22 16:21:01","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","2048x2048-width":1,"2048x2048-height":1,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-48x48-width":1,"menu-48x48-height":1,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-64x64-width":1,"menu-64x64-height":1}},"subhead":"GAIN VALUABLE INSIGHTS","title":"Use data insights for community development","description":"<p>Use real\u2011time dashboards, sentiment insights, and service data to understand what your community needs and identify gaps in service delivery. Collect and evaluate resident feedback through surveys and ongoing feedback loops to spot trends, uncover opportunities, and shape long\u2011term improvement plans grounded in evidence \u2014 not assumptions. These insights help you enhance services for both residents and staff, creating more efficient, responsive, and satisfying experiences. <\/p>\n","checks":false,"quote":"\"Using [Service Cloud] to power our request form makes it possible for people to find out quickly if they are entitled to support. The in-built financial test of resources helps to set realistic expectations.\u201d","quote_author":"Victoria Collins, Director of Adult Social Care, Milton Keynes Council","quote_author_title":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"force_image_side":"left","image":{"ID":99153,"id":99153,"title":"service-cloud-image-text-repeating-stat-lasting-connections-uk","filename":"service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","filesize":58658,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-image-text-repeating-stat-lasting-connections-uk\/","alt":"A happy citizen walking down a city street, holding coffee and her mobile phone. Text overlay: '15% increase in self-service customer interaction,' highlighting improved experiences with digital services.","author":"36","description":"","caption":"","name":"service-cloud-image-text-repeating-stat-lasting-connections-uk","status":"inherit","uploaded_to":98956,"date":"2026-03-11 21:24:28","modified":"2026-03-11 21:25:16","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":750,"height":836,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk-269x300.jpg","medium-width":269,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","medium_large-width":750,"medium_large-height":836,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","large-width":750,"large-height":836,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","1536x1536-width":750,"1536x1536-height":836,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk.jpg","2048x2048-width":750,"2048x2048-height":836,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk-22x24.jpg","menu-24x24-width":22,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk-43x48.jpg","menu-48x48-width":43,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-image-text-repeating-stat-lasting-connections-uk-57x64.jpg","menu-64x64-width":57,"menu-64x64-height":64}},"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":{"title":"Read Hull City's success story","url":"https:\/\/granicus.com\/uk\/success-stories\/enhancing-operations-enriching-experiences-how-hull-city-council-is-deploying-gxc-for-the-greater-good\/","target":""},"bottom_link_icon":{"ID":44107,"id":44107,"title":"Icon-success-story-star","filename":"Icon-success-story.svg","filesize":991,"url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","link":"https:\/\/granicus.com\/uk\/home\/icon-success-story-2\/","alt":"Red star icon","author":"6","description":"","caption":"","name":"icon-success-story-2","status":"inherit","uploaded_to":37394,"date":"2023-04-25 23:27:35","modified":"2026-01-22 16:21:01","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","2048x2048-width":1,"2048x2048-height":1,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-48x48-width":1,"menu-48x48-height":1,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/03\/Icon-success-story.svg","menu-64x64-width":1,"menu-64x64-height":1}},"subhead":"CREATE LASTING CONNECTIONS ","title":"Develop and maintain service-focused relationships","description":"<p>Build long\u2011term relationships with citizens by sharing timely updates, helpful reminders, and personalised information based on their preferences and recent interactions. Provide critical, real\u2011time information when it&#8217;s needed most, and promote relevant services, events, and programmes informed by citizens\u2019 activity \u2014 helping communities stay engaged, informed, and connected.<\/p>\n","checks":false,"quote":"\u201cGranicus understands our need to bring those customer engagement platforms together to provide a much more aligned \u2014 a much more singular \u2014 experience for customers.\u201d","quote_author":"Matt Luty, Customer Programme Manager, Hull City Council","quote_author_title":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}},{"acf_fc_layout":"tabbed_content","add_menu_anchor":true,"anchor_menu_text":"Features","tabbed_content_group":{"show_section":true,"section_subhead":"CLOUD FEATURES","section_headline":"Create seamless government experiences with Service Cloud","section_description":"<p>Enable digital\u2011first service delivery while simplifying back\u2011office fulfilment through connected technology that make services easier to access and improve citizen satisfaction. This approach is supported by Granicus\u2019 public\u2011sector expertise and data insights, helping organisations enhance and modernise government experiences.<\/p>\n","add_stats":false,"collapse_tabs":false,"tabs":[{"stat":"","tab_title":"Make government services easier","content_subhead":"","content_headline":"Make government services easier","content":"<p>Support digital self\u2011service with modern, intuitive online forms and clear service pathways that make it easier for citizens to access the information and services they need. Benefit from intelligent form design to reduce errors and improve completion rates. Ensure every interaction is secure, compliant, and inclusive with robust data\u2011protection measures and accessibility expertise aligned to WCAG\u202f2.2. Centralised tracking and status updates keep both staff and citizens informed throughout the process, helping deliver smoother, more efficient digital experiences.<\/p>\n","content_link":{"title":"Read the blog post","url":"\/uk\/blog\/understanding-the-challenges-in-creating-human-centred-digital-experiences\/","target":"_blank"},"content_link_icon":{"ID":52148,"id":52148,"title":"opens-in-new-tab-icon","filename":"opens-in-new-tab-icon.svg","filesize":1045,"url":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","link":"https:\/\/granicus.com\/uk\/?attachment_id=52148","alt":"Opens in a new tab\/window icon","author":"21","description":"","caption":"","name":"opens-in-new-tab-icon-2","status":"inherit","uploaded_to":54913,"date":"2025-01-08 15:20:44","modified":"2025-03-31 19:30:48","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":100,"height":97,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","thumbnail-width":150,"thumbnail-height":146,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium-width":300,"medium-height":291,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium_large-width":768,"medium_large-height":746,"large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","large-width":1024,"large-height":994,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","1536x1536-width":100,"1536x1536-height":97,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","2048x2048-width":100,"2048x2048-height":97,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-64x64-width":64,"menu-64x64-height":62}},"image":{"ID":54199,"id":54199,"title":"service-cloud-featured-image-make-easier-government-services","filename":"service-cloud-featured-image-make-easier-government-services.jpg","filesize":34691,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-featured-image-make-easier-government-services-2\/","alt":"A citizen in a wheelchair logging into his government's easy, online digital portal that makes accessing government services easy from anywhere. ","author":"21","description":"","caption":"","name":"service-cloud-featured-image-make-easier-government-services-2","status":"inherit","uploaded_to":98956,"date":"2025-03-10 13:01:35","modified":"2026-03-10 19:04:06","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":600,"height":465,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services-300x233.jpg","medium-width":300,"medium-height":233,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services.jpg","medium_large-width":600,"medium_large-height":465,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services.jpg","large-width":600,"large-height":465,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services.jpg","1536x1536-width":600,"1536x1536-height":465,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services.jpg","2048x2048-width":600,"2048x2048-height":465,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services-24x19.jpg","menu-24x24-width":24,"menu-24x24-height":19,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services-48x37.jpg","menu-48x48-width":48,"menu-48x48-height":37,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-make-easier-government-services-64x50.jpg","menu-64x64-width":64,"menu-64x64-height":50}},"image_caption":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"stat":"","tab_title":"Digitise almost any form or process ","content_subhead":"","content_headline":"Digitise almost any form or process","content":"<p>Easily create intuitive online forms and workflows using drag\u2011and\u2011drop tools, without needing technical expertise or complex customisation. Give residents the ability to report an issue in their local area, apply for a service, book a community facility, or make a payment \u2014 all from the device of their choice. Set up multi\u2011stage, organisation wide processes with automated or decision\u2011based transitions so requests are routed efficiently across teams, helping staff manage workloads and keep citizens informed throughout the journey.<\/p>\n","content_link":"","content_link_icon":false,"image":{"ID":54211,"id":54211,"title":"service-cloud-featured-image-digitize-government-processes","filename":"service-cloud-featured-image-digitize-government-processes.jpg","filesize":24736,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-featured-image-digitize-government-processes-2\/","alt":"A content female government employee using automation, digital forms, and workflows to improve efficiency and customer satisfaction.","author":"21","description":"","caption":"","name":"service-cloud-featured-image-digitize-government-processes-2","status":"inherit","uploaded_to":98956,"date":"2025-03-10 13:01:57","modified":"2026-03-10 19:04:06","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":600,"height":465,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes-300x233.jpg","medium-width":300,"medium-height":233,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes.jpg","medium_large-width":600,"medium_large-height":465,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes.jpg","large-width":600,"large-height":465,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes.jpg","1536x1536-width":600,"1536x1536-height":465,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes.jpg","2048x2048-width":600,"2048x2048-height":465,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes-24x19.jpg","menu-24x24-width":24,"menu-24x24-height":19,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes-48x37.jpg","menu-48x48-width":48,"menu-48x48-height":37,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-digitize-government-processes-64x50.jpg","menu-64x64-width":64,"menu-64x64-height":50}},"image_caption":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"stat":"","tab_title":"Multichannel engagement and sentiment collection","content_subhead":"","content_headline":"Multichannel engagement and sentiment collection","content":"<p>Reach citizens on the channels that work best for them \u2014 whether that\u2019s mobile, email, social or web \u2014 with a <strong>98% email deliverability rate<\/strong>. Create simple, mobile\u2011friendly ways for citizens to provide feedback and share how they feel about local services, initiatives, and issues. Use these insights to adapt and improve service delivery where it\u2019s needed most.<\/p>\n","content_link":"","content_link_icon":false,"image":{"ID":54207,"id":54207,"title":"service-cloud-featured-image-multi-channel-engagement-sentiment","filename":"service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","filesize":35239,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-featured-image-multi-channel-engagement-sentiment-2\/","alt":"A father taking his daughters for a bicycle ride after using his local government's engagement portal to request a cycling path during a transport planning initiative. ","author":"21","description":"","caption":"","name":"service-cloud-featured-image-multi-channel-engagement-sentiment-2","status":"inherit","uploaded_to":98956,"date":"2025-03-10 13:01:53","modified":"2026-03-10 19:04:06","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":600,"height":465,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment-300x233.jpg","medium-width":300,"medium-height":233,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","medium_large-width":600,"medium_large-height":465,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","large-width":600,"large-height":465,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","1536x1536-width":600,"1536x1536-height":465,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment.jpg","2048x2048-width":600,"2048x2048-height":465,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment-24x19.jpg","menu-24x24-width":24,"menu-24x24-height":19,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment-48x37.jpg","menu-48x48-width":48,"menu-48x48-height":37,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-multi-channel-engagement-sentiment-64x50.jpg","menu-64x64-width":64,"menu-64x64-height":50}},"image_caption":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false},{"stat":"","tab_title":"Technology alone is not enough","content_subhead":"","content_headline":"Technology alone is not enough","content":"<p>Technology is only one component of creating a successful digital government. The right partners ensure technology is aligned with the people and processes that make for great government experiences. Granicus Experience Services are included for all Service Cloud customers, providing a strategic partnership in the design, delivery, and optimisation of government experiences that drive measurable outcomes. Starting on day one, access a suite of services, including technical training, on-demand videos, step-by-step templates, and expert-led consulting workshops to upskill your teams and reduce risk.<\/p>\n","content_link":{"title":"Learn about our experience services","url":"\/uk\/customer-experience-services\/","target":"_blank"},"content_link_icon":{"ID":52148,"id":52148,"title":"opens-in-new-tab-icon","filename":"opens-in-new-tab-icon.svg","filesize":1045,"url":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","link":"https:\/\/granicus.com\/uk\/?attachment_id=52148","alt":"Opens in a new tab\/window icon","author":"21","description":"","caption":"","name":"opens-in-new-tab-icon-2","status":"inherit","uploaded_to":54913,"date":"2025-01-08 15:20:44","modified":"2025-03-31 19:30:48","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":100,"height":97,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","thumbnail-width":150,"thumbnail-height":146,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium-width":300,"medium-height":291,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium_large-width":768,"medium_large-height":746,"large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","large-width":1024,"large-height":994,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","1536x1536-width":100,"1536x1536-height":97,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","2048x2048-width":100,"2048x2048-height":97,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-64x64-width":64,"menu-64x64-height":62}},"image":{"ID":54215,"id":54215,"title":"service-cloud-featured-image-experience-services","filename":"service-cloud-featured-image-experience-services.jpg","filesize":31877,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-featured-image-experience-services-2\/","alt":"A male and female government employee collaborating receiving guidance and insights from ","author":"21","description":"","caption":"","name":"service-cloud-featured-image-experience-services-2","status":"inherit","uploaded_to":98956,"date":"2025-03-10 13:02:00","modified":"2026-03-10 19:04:06","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":600,"height":465,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services-300x233.jpg","medium-width":300,"medium-height":233,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services.jpg","medium_large-width":600,"medium_large-height":465,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services.jpg","large-width":600,"large-height":465,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services.jpg","1536x1536-width":600,"1536x1536-height":465,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services.jpg","2048x2048-width":600,"2048x2048-height":465,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services-24x19.jpg","menu-24x24-width":24,"menu-24x24-height":19,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services-48x37.jpg","menu-48x48-width":48,"menu-48x48-height":37,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-featured-image-experience-services-64x50.jpg","menu-64x64-width":64,"menu-64x64-height":50}},"image_caption":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}},{"acf_fc_layout":"image_text_repeating","add_menu_anchor":true,"anchor_menu_text":"Add-ons","image_text_repeating_group":{"show_section":true,"contents":[{"force_image_side":"left","image":{"ID":99160,"id":99160,"title":"curved-image-left-uk-service-cloud-gxa-callout-417x530","filename":"curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","filesize":21703,"url":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/curved-image-left-uk-service-cloud-gxa-callout-417x530\/","alt":"A woman holding a mobile phone and pointing to the screen, which is open to Granicus' Government Experience Agent (GXA).","author":"36","description":"","caption":"","name":"curved-image-left-uk-service-cloud-gxa-callout-417x530","status":"inherit","uploaded_to":98956,"date":"2026-03-11 21:37:55","modified":"2026-03-11 21:38:41","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":417,"height":530,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1-236x300.jpg","medium-width":236,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","medium_large-width":417,"medium_large-height":530,"large":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","large-width":417,"large-height":530,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","1536x1536-width":417,"1536x1536-height":530,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1.jpg","2048x2048-width":417,"2048x2048-height":530,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1-19x24.jpg","menu-24x24-width":19,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1-38x48.jpg","menu-48x48-width":38,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/curved-image-left-uk-service-cloud-gxa-callout-417x530-1-50x64.jpg","menu-64x64-width":50,"menu-64x64-height":64}},"logo_image":false,"top_link":"","top_link_icon":false,"bottom_link":{"title":"Learn more about AI for government","url":"https:\/\/granicus.com\/uk\/resource\/artificial-intelligence-ai-for-government\/","target":"_blank"},"bottom_link_icon":{"ID":52148,"id":52148,"title":"opens-in-new-tab-icon","filename":"opens-in-new-tab-icon.svg","filesize":1045,"url":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","link":"https:\/\/granicus.com\/uk\/?attachment_id=52148","alt":"Opens in a new tab\/window icon","author":"21","description":"","caption":"","name":"opens-in-new-tab-icon-2","status":"inherit","uploaded_to":54913,"date":"2025-01-08 15:20:44","modified":"2025-03-31 19:30:48","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":100,"height":97,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","thumbnail-width":150,"thumbnail-height":146,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium-width":300,"medium-height":291,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","medium_large-width":768,"medium_large-height":746,"large":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","large-width":1024,"large-height":994,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","1536x1536-width":100,"1536x1536-height":97,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","2048x2048-width":100,"2048x2048-height":97,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/opens-in-new-tab-icon.svg","menu-64x64-width":64,"menu-64x64-height":62}},"subhead":"GOVERNMENT EXPERIENCE AGENT","title":"AI-enabled government experiences","description":"<p>Help citizens securely and safely navigate government information and deliver instant, accurate, accessible, multilingual services support with <a href=\"https:\/\/granicus.com\/uk\/gxa\/\">Government Experience Agent (GXA)<\/a>, Granicus\u2019 AI-powered, public-sector trained digital assistant, offering 24\/7 support.<\/p>\n","checks":false,"quote":"","quote_author":"","quote_author_title":"","video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}]}},{"acf_fc_layout":"callout","add_menu_anchor":true,"anchor_menu_text":"Get started","callout_group":{"show_section":true,"callout_type":"bg","callout_subhead":"SERVICE CLOUD","callout_headline":"Serve your community","callout_text":"<p>Explore how Service Cloud helps public sector organisations deliver exceptional experiences for all.<\/p>\n","callout_button_type":"link","callout_button":{"title":"Get started","url":"\/uk\/book-a-demo\/","target":""},"smart_button_fallback_link":null,"image":false,"bg_image":{"ID":54703,"id":54703,"title":"service-cloud-cta-callout","filename":"service-cloud-cta-callout.jpg","filesize":20348,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-cta-callout-2\/","alt":"Smiling government IT specialist ","author":"21","description":"","caption":"","name":"service-cloud-cta-callout-2","status":"inherit","uploaded_to":98956,"date":"2025-03-20 18:54:05","modified":"2026-03-10 14:41:43","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":400,"height":400,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout.jpg","medium_large-width":400,"medium_large-height":400,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout.jpg","large-width":400,"large-height":400,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout.jpg","1536x1536-width":400,"1536x1536-height":400,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout.jpg","2048x2048-width":400,"2048x2048-height":400,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout-24x24.jpg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout-48x48.jpg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-callout-64x64.jpg","menu-64x64-width":64,"menu-64x64-height":64}},"marketo_form_id":"","marketo_form_headline":"","marketo_thank_you":"","marketo_form_image":false}},{"acf_fc_layout":"posts_slider","add_menu_anchor":false,"anchor_menu_text":"","posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"white","slider_subhead":"Resources","slider_headline":"Learn more about delivering seamless government experiences","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":true,"department_filter":false,"market_filter":false,"outcome_filter":207,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":"","slider_link_icon":false}]}},{"acf_fc_layout":"product_slider","add_menu_anchor":false,"anchor_menu_text":"","product_slider_group":{"show_section":true,"add_anchor":false,"anchor_text":false,"section_subhead":"SOLUTIONS","section_headline":"Service Cloud solution suite","section_text":"<p>Tools to simplify and increase online self-service, reduce calls and walk-ins, and build trust with your citizens.<\/p>\n","section_link":"","products":[{"product":37575},{"product":37563},{"product":37560}]}},{"acf_fc_layout":"accordion","add_menu_anchor":true,"anchor_menu_text":"FAQ","accordion_group":{"show_accordion":true,"accordion_type":"accordion","start_closed":false,"add_schema_markup":true,"":null,"accordion_subhead":"FAQ","accordion_headline":"Service Cloud FAQ","accordion_repeater":[{"title":"What is Service Cloud and why is it important for public sector organisations?","description":"<p>Granicus\u2019s Service Cloud helps public sector organisations streamline government services and strengthen community relationships by integrating digital services, communications, and engagement tools. Service Cloud provides one connected solution to deliver government services more efficiently, resulting in seamless experiences for the public that focus on serving every citizen equally and inclusively. <\/p>\n<p>With Service Cloud you can break down government silos by making services accessible to everyone in your community using their device of choice and giving citizens options to sign up and receive information, so they become more aware of the services available to them. Service Cloud elevates the delivery of government services to be accessible to anyone, at any time, from anywhere.<\/p>\n<p><a href=\"https:\/\/granicus.com\/wp-content\/uploads\/resource-product_sheet-service-cloud-government-experiences-and-services-uk.pdf\" target=\"_blank\">Download the Service Cloud product sheet<\/a><\/p>\n"},{"title":"What products are available in Service Cloud?","description":"<p>Granicus Service Cloud offers a suite of tools designed to digitise government service delivery and enhance public engagement. The following citizen self-service tools are included in Service Cloud: <\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/product\/govdelivery\/\">govDelivery<\/a>: The industry-leading citizen-centric communications platform for government, that ensures timely, personalised engagement with the public. <\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\">EngagementHQ<\/a>: A citizen engagement platform that fosters trust and meaningful two-way interactions between governments and their communities. <\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/product\/govservice\/\">govService<\/a>: A comprehensive government service requests solution that logs, tracks, routes, and responds to service request across online and medicated\/contact centre channels. End-to-end workflow and back-office systems integration to support complete service delivery. <\/p>\n<p>By integrating these solutions, Service Cloud empowers public sector organisations to provide seamless, efficient, and user-focused digital experiences, reducing staff workload and improving community satisfaction. <\/p>\n"},{"title":"How can governments modernise service delivery with Service Cloud?","description":"<p>Service Cloud can help you modernise government, improve service delivery, and increase citizen satisfaction, leading to outcomes:<\/p>\n<ul>\n<li>Reduce citizen frustration by connecting people to information and services without complex government structure or language.<\/li>\n<li>Deploy and optimise highly functional digital service forms across the organisation to meet both organisational and unique department needs.<\/li>\n<li>Verify entitlement to services and cross check data in real time with live integrations directly from within your service forms.<\/li>\n<li>Create streamlined digital workflows for your service forms, from simple to highly complex.<\/li>\n<li>Enhance your workflows with two-way integration to multiple back-office systems, enabling the creation of highly automated end-to-end processes.<\/li>\n<li>Use actionable data insights to understand your community, tailor outreach, and build a long-term digital transformation roadmap.<\/li>\n<li>Develop and maintain relationships with your community by building, launching, and optimising digital service programmes.<\/li>\n<li>Create meaningful connections based on user preferences.<\/li>\n<li>Recommend curated content and promote relevant services, events, and programmes to 360 million subscribers based on recent activity.<\/li>\n<li>Analyse service insights and sentiment dashboards for meaningful actions and integrate with APIs for consolidated reporting.<\/li>\n<li>Enable self-service on any device, from anywhere at any time.<\/li>\n<\/ul>\n"},{"title":"How does Service Cloud work with Engagement Cloud?","description":"<p>Service Cloud is one instance of <a href=\"https:\/\/granicus.com\/uk\/government-experience-cloud\/\">Government Experience Cloud (GXC)<\/a>, our solutions for delivering unified experiences for every government interaction. Connect with a Granicus representative today to learn more about how these solutions are helping more than 7,000 public sector organisations worldwide empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.<\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/contact-us\/\">Contact us<\/a><\/p>\n"}],"media_type":"image","accordion_image":false,"video_type":"none","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/SCiBkHX6I9w\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","overlay_type":"none","overlay_image":false,"overlay_ceros":"","overlay_quote":"","overlay_quote_author":"","overlay_quote_author_title":"","overlay_quote_link":null,"overlay_quote_link_icon":false}}]},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":true,"custom_subhead":"Modernise service delivery","custom_headline":"Partner with Granicus to deliver exceptional digital government services","custom_description":"","custom_link":{"title":"Get started","url":"https:\/\/granicus.com\/uk\/book-a-demo\/","target":""},"custom_image":{"ID":54699,"id":54699,"title":"service-cloud-cta-exceptional-experiences","filename":"service-cloud-cta-exceptional-experiences.jpg","filesize":72192,"url":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences.jpg","link":"https:\/\/granicus.com\/uk\/service-cloud\/service-cloud-cta-exceptional-experiences-2\/","alt":"Young man accessing digital government services from the comfort of his home while petting his senior dog","author":"21","description":"","caption":"","name":"service-cloud-cta-exceptional-experiences-2","status":"inherit","uploaded_to":98956,"date":"2025-03-20 18:54:02","modified":"2026-03-10 15:07:51","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":800,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-768x768.jpg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences.jpg","large-width":800,"large-height":800,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences.jpg","1536x1536-width":800,"1536x1536-height":800,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences.jpg","2048x2048-width":800,"2048x2048-height":800,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-24x24.jpg","menu-24x24-width":24,"menu-24x24-height":24,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-48x48.jpg","menu-48x48-width":48,"menu-48x48-height":48,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/service-cloud-cta-exceptional-experiences-64x64.jpg","menu-64x64-width":64,"menu-64x64-height":64}}}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/98956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/comments?post=98956"}],"version-history":[{"count":33,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/98956\/revisions"}],"predecessor-version":[{"id":100493,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/98956\/revisions\/100493"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=98956"}],"wp:term":[{"taxonomy":"page_type_tax","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/page_type_tax?post=98956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}