{"id":37860,"date":"2023-05-08T19:07:21","date_gmt":"2023-05-08T23:07:21","guid":{"rendered":"https:\/\/granicus.com\/trust-center\/how-to-report-security-vulnerabilities\/"},"modified":"2024-04-29T14:01:26","modified_gmt":"2024-04-29T18:01:26","slug":"how-to-report-security-vulnerabilities","status":"publish","type":"page","link":"https:\/\/granicus.com\/uk\/trust-center\/how-to-report-security-vulnerabilities\/","title":{"rendered":"How to Report Security Questions or Vulnerabilities"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":37850,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"page_type_tax":[],"class_list":["post-37860","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Report 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We appreciate and value our clients and partners as well as the security research community \u2014 those who cooperate with us to proactively and responsibly disclose security vulnerabilities so patches can be made available.<\/p>\n"},{"acf_fc_layout":"callout","callout_group":{"show_section":true,"callout_type":"bg","callout_subhead":"","callout_headline":"Who to Contact","callout_text":"<p>If you have questions regarding potential vulnerabilities in a Granicus product, please contact us based on the following qualifications.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Granicus Customers<\/strong><br \/>\nSubmit a support ticket through the Customer Support Portal for any suspected security vulnerabilities in a Granicus product, service, or system.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Partners, Independent Analysts, Security Researchers, or other 3rd Parties<\/strong><br \/>\nEmail findings to <a href=\"mailto: vulnerabilityreporting@granicus.com\">VulnerabilityReporting@granicus.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Members of the Media<\/strong><\/p>\n<p>Please contact LaunchSquad at <a href=\"mailto: granicus@launchsquad.com\">granicus@launchsquad.com<\/a>.<\/p>\n","callout_button_type":"link","callout_button":"","smart_button_fallback_link":null,"image":false,"bg_image":false,"marketo_form_id":"","marketo_form_headline":"","marketo_thank_you":"","marketo_form_image":false}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Guidelines for Reporting<\/h2>\n<p>For the protection of our clients and our own systems and infrastructure, Granicus does not disclose or discuss security issues until our internal research is complete and any necessary patches are available.<\/p>\n<p>We ask that all who report comply with the following guidelines when reporting a vulnerability:<\/p>\n<ol>\n<li>Allow Granicus an opportunity to address a vulnerability within a reasonable period time<\/li>\n<li>Do not publicly share information about the vulnerability prior to updates being available<\/li>\n<li>Make a good faith effort to avoid privacy violations and destruction, interruption, or segregation of Granicus services or applications<\/li>\n<li>Do not freely exploit, modify, or destroy data that does not belong to you<\/li>\n<\/ol>\n<p>We are committed\u00a0to working with those who report\u00a0issues via these guidelines, and we aim\u00a0to quickly\u00a0resolve any issues (confirming the report within one week of submission).<\/p>\n"}],"call_to_action":{"hide_call_to_action":true,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/37860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/comments?post=37860"}],"version-history":[{"count":0,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/37860\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/pages\/37850"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=37860"}],"wp:term":[{"taxonomy":"page_type_tax","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/page_type_tax?post=37860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}