{"id":91784,"date":"2025-12-19T12:21:27","date_gmt":"2025-12-19T17:21:27","guid":{"rendered":"https:\/\/granicus.com\/?post_type=blog_posts&#038;p=91784"},"modified":"2025-12-22T09:31:41","modified_gmt":"2025-12-22T14:31:41","slug":"the-future-of-public-services-a-digital-strategy-unpacked","status":"publish","type":"blog_posts","link":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/","title":{"rendered":"The future of public services: A digital strategy unpacked"},"content":{"rendered":"","protected":false},"author":36,"featured_media":91976,"template":"","resource_tax_market":[189,190,262,186,263,187,188],"resource_tax_dept":[201,202,203,255,196,197,198,199,200],"resource_tax_type":[164],"resource_tax_region":[],"resource_tax_outcomes":[229,204,241,208,251],"resource_tax_topic":[],"resource_tax_products":[191,192,193,194],"resource_tax_solutions":[215,216,209,210,211,212,213,214],"resource_tax_services":[],"class_list":["post-91784","blog_posts","type-blog_posts","status-publish","has-post-thumbnail","hentry","resource_tax_market-emergency-services-uk","resource_tax_market-housing-uk","resource_tax_market-adult-social-care-uk","resource_tax_market-local-government-uk","resource_tax_market-higher-education-uk","resource_tax_market-central-government-uk","resource_tax_market-healthcare-uk","resource_tax_dept-transformation-uk","resource_tax_dept-revenues-benefits-uk","resource_tax_dept-licensing-planning-environmental-health-uk","resource_tax_dept-education","resource_tax_dept-communications-public-relations-uk","resource_tax_dept-it-digital-uk","resource_tax_dept-engagement-community-outreach-uk","resource_tax_dept-finance-uk","resource_tax_dept-senior-leadership-uk","resource_tax_type-blogs-uk","resource_tax_outcomes-increased-trust-transparency-uk","resource_tax_outcomes-customer-experience-uk","resource_tax_outcomes-engaged-communities","resource_tax_outcomes-return-on-investment-uk","resource_tax_outcomes-operational-efficiency","resource_tax_products-engagementhq-uk","resource_tax_products-govdelivery-uk","resource_tax_products-govservice-uk","resource_tax_products-granicus-experience-group-gxg-uk","resource_tax_solutions-process-automation-uk","resource_tax_solutions-service-design-uk","resource_tax_solutions-digital-communications-uk","resource_tax_solutions-consultancy-uk","resource_tax_solutions-digital-self-service-uk","resource_tax_solutions-case-management-uk","resource_tax_solutions-crm-uk","resource_tax_solutions-engagement-uk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The future of public services: A digital strategy unpacked | Granicus<\/title>\n<meta name=\"description\" content=\"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The future of public services: A digital strategy unpacked | Granicus\" \/>\n<meta property=\"og:description\" content=\"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\" \/>\n<meta property=\"og:site_name\" content=\"Granicus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/granicusco\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-22T14:31:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-social-the-future-of-public-services-a-digital-strategy-unpacked.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Granicus\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\"},\"author\":{\"name\":\"Jordan Rodewald\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847\"},\"headline\":\"The future of public services: A digital strategy unpacked\",\"datePublished\":\"2025-12-19T17:21:27+00:00\",\"dateModified\":\"2025-12-22T14:31:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\/\/granicus.com\/uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg\",\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\",\"url\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\",\"name\":\"The future of public services: A digital strategy unpacked | Granicus\",\"isPartOf\":{\"@id\":\"https:\/\/granicus.com\/uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg\",\"datePublished\":\"2025-12-19T17:21:27+00:00\",\"dateModified\":\"2025-12-22T14:31:41+00:00\",\"description\":\"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.\",\"breadcrumb\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage\",\"url\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg\",\"contentUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg\",\"width\":700,\"height\":233,\"caption\":\"Person holding a tablet with digital government service icons floating above, representing online public services and connectivity.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/granicus.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The future of public services: A digital strategy unpacked\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/granicus.com\/uk\/#website\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"name\":\"Granicus\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/granicus.com\/uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/granicus.com\/uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/granicus.com\/uk\/#organization\",\"name\":\"Granicus\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"contentUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Granicus\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/granicusco\/\",\"https:\/\/x.com\/Granicus\",\"https:\/\/www.linkedin.com\/company\/granicusinc\/\",\"https:\/\/www.facebook.com\/granicusco\",\"https:\/\/www.facebook.com\/granicuslac\",\"https:\/\/www.youtube.com\/@GranicusLAC\",\"https:\/\/www.instagram.com\/granicuslac\/\",\"https:\/\/www.linkedin.com\/company\/granicuslac\",\"https:\/\/twitter.com\/granicuslac\/\",\"https:\/\/twitter.com\/GranicusUK\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847\",\"name\":\"Jordan Rodewald\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g\",\"caption\":\"Jordan Rodewald\"},\"sameAs\":[\"http:\/\/granicus.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The future of public services: A digital strategy unpacked | Granicus","description":"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/","og_locale":"en_GB","og_type":"article","og_title":"The future of public services: A digital strategy unpacked | Granicus","og_description":"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.","og_url":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/","og_site_name":"Granicus","article_publisher":"https:\/\/www.facebook.com\/granicusco\/","article_modified_time":"2025-12-22T14:31:41+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-social-the-future-of-public-services-a-digital-strategy-unpacked.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@Granicus","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#article","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/"},"author":{"name":"Jordan Rodewald","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847"},"headline":"The future of public services: A digital strategy unpacked","datePublished":"2025-12-19T17:21:27+00:00","dateModified":"2025-12-22T14:31:41+00:00","mainEntityOfPage":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/"},"wordCount":9,"publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"image":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg","inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/","url":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/","name":"The future of public services: A digital strategy unpacked | Granicus","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage"},"image":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg","datePublished":"2025-12-19T17:21:27+00:00","dateModified":"2025-12-22T14:31:41+00:00","description":"Explore the future of public services and digital transformation. Insights from a Granicus webinar on strategy, collaboration, AI adoption and public sector skills.","breadcrumb":{"@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#primaryimage","url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-featured-blog-the-future-of-public-services-a-digital-strategy-unpacked.jpg","width":700,"height":233,"caption":"Person holding a tablet with digital government service icons floating above, representing online public services and connectivity."},{"@type":"BreadcrumbList","@id":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/granicus.com\/uk\/"},{"@type":"ListItem","position":2,"name":"The future of public services: A digital strategy unpacked"}]},{"@type":"WebSite","@id":"https:\/\/granicus.com\/uk\/#website","url":"https:\/\/granicus.com\/uk\/","name":"Granicus","description":"","publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/granicus.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/granicus.com\/uk\/#organization","name":"Granicus","url":"https:\/\/granicus.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","width":"1024","height":"1024","caption":"Granicus"},"image":{"@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/granicusco\/","https:\/\/x.com\/Granicus","https:\/\/www.linkedin.com\/company\/granicusinc\/","https:\/\/www.facebook.com\/granicusco","https:\/\/www.facebook.com\/granicuslac","https:\/\/www.youtube.com\/@GranicusLAC","https:\/\/www.instagram.com\/granicuslac\/","https:\/\/www.linkedin.com\/company\/granicuslac","https:\/\/twitter.com\/granicuslac\/","https:\/\/twitter.com\/GranicusUK"]},{"@type":"Person","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847","name":"Jordan Rodewald","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g","caption":"Jordan Rodewald"},"sameAs":["http:\/\/granicus.com"]}]}},"acf":{"page_type":"internal","page_template":"sidebar","sidebar_position":"right","post_author":"","post_date":"","post_description":"","post_link":"","post_file":false,"media_gallery":false,"project_metrics_title":"","project_metrics":false,"show_hero":true,"hero_margin":false,"hero_type":"image","hero_subhead":"BLOG","hero_headline":"The future of public services: A digital strategy unpacked","hero_text":"<p>In our recent webinar, Next Generation Public Services: A Digital Transformation Blueprint, we not only explored the findings of our latest whitepaper, but paused to consider the future of the sector at-large. This session was jam-packed with powerful insights and delved into the key takeaways of a recent survey of more than <strong>600<\/strong> sector professionals. If you missed it, here is a snapshot of the session\u2019s lively dialogue, a conversation between Greg Halse, associate director at Ambitious, and Ian Roberts, managing director for UK and ANZ at Granicus.<\/p>\n","hero_button":"","hero_icon":false,"hero_image":{"ID":91988,"id":91988,"title":"resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked","filename":"resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked.jpg","filesize":29035,"url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked.jpg","link":"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked\/","alt":"Person holding a tablet with digital government service icons floating above, representing online public services and connectivity.","author":"36","description":"","caption":"","name":"resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked","status":"inherit","uploaded_to":91784,"date":"2025-12-19 17:11:20","modified":"2025-12-19 17:14:18","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-300x188.jpg","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-768x480.jpg","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked.jpg","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked.jpg","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked.jpg","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-24x15.jpg","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-48x30.jpg","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-the-future-of-public-services-a-digital-strategy-unpacked-64x40.jpg","menu-64x64-width":64,"menu-64x64-height":40}},"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false},"hero_stats_clone":{"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false}},"page_content_builder":[{"acf_fc_layout":"anchor","anchor_name":"Strategic vision: The missing piece"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Strategic vision: The missing piece<\/h2>\n<p>There\u2019s no doubt about it: Change is afoot in the public sector. As Greg explained, while the ultimate goal of all this transformation is yet to be known, professionals in the sphere feel that this lack of clarity will have an impact on the delivery of digital services. <\/p>\n<p>Greg went on to say that:<\/p>\n<blockquote><p>\u201cWe asked respondents if a lack of clear strategic vision for digital transformation meant that efforts to improve services have become fragmented and ineffective. <strong>46%<\/strong> agreed with that. Looking ahead, <strong>43%<\/strong> said they still lack a clear vision \u2014 and believe this will prevent their organisation from delivering the digital services people expect by 2027.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Overcoming digital transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Overcoming digital transformation<\/h2>\n<p>Yet for Ian, there are still many obstacles to overcome in order to achieve transformation \u2014 but tech certainly isn\u2019t one of them. As he put it:<\/p>\n<blockquote><p>\u201cIt\u2019s really not the technology that is the barrier &#8230; but it\u2019s the culture, the skills, and the experience needed to develop that strategy &#8230; to achieve the transformation in a sustained way.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Siloed working: The persistent challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Siloed working: The persistent challenge<\/h2>\n<p>During the conversation, Greg also highlighted the true cost of poor communication and collaboration. Speaking of those surveyed, he revealed that:<\/p>\n<blockquote><p>\u201cOnly <strong>46%<\/strong> of public sector workers said they were happy with their organisation\u2019s current digital services. And <strong>56%<\/strong> agreed that poor communication and collaboration across departments were hindering progress.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Effectively improving collaboration"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Effectively improving collaboration<\/h2>\n<p>Acknowledging Greg\u2019s comments, Ian added that:<\/p>\n<blockquote><p>\u201cInternal communication and collaboration is absolutely critical &#8230; We\u2019ve seen some of the most progressive organisations achieve that change just by really focusing on the outcomes they\u2019re trying to achieve collectively.\u201d<\/p><\/blockquote>\n<p>Offering further insight, he observed that:<\/p>\n<blockquote><p>\n\u201cOur communication and engagement tools that have been focused historically on residents and external stakeholders&#8230; [clients are now] using those same tools to communicate and get feedback and ideas within the organisation.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Technological tools: Implemented but underused"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Technological tools: Implemented but underused<\/h2>\n<p>For Greg, the survey results highlighted the fact that \u2014 for many within the sector \u2014 it\u2019s not just the integration of technology that poses a challenge; rather, it\u2019s the failure to embrace it that\u2019s cause for concern. He noted that: <\/p>\n<blockquote><p>\u201cOur research found that <strong>58%<\/strong> of respondents had successfully integrated new technologies with existing systems. The same number said they had the right tools \u2014 but they could be utilised more effectively for stronger outcomes.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Getting more from existing tools"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Getting more from existing tools<\/h2>\n<p>Addressing that point, Ian observed that:<\/p>\n<blockquote><p>\u201cOften, the gap comes down to adoption &#8230; and the culture and the capability within the client organisation.\u201d<\/p><\/blockquote>\n<p>He also added that it was important to:<\/p>\n<blockquote><p>\u201cUnderstand where the organisation stands in terms of skills, processes, and digital tools,\u201d but also that, \u201cStrengthening leadership buy-in is really important &#8230; and investing in training, upskilling, \u2026 and change management.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"AI and analytics: The next frontier"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>AI and analytics: The next frontier<\/h2>\n<p>As Greg explains, those within the sector feel that certain technologies will be especially useful in achieving digital transformation.<\/p>\n<blockquote><p>\u201cWhen asked which technologies are most needed to close the gap between current and future digital services, respondents ranked AI and machine learning first \u2014 followed by big data analytics and cybersecurity.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Accelerating the adoption of AI within the sector"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Accelerating the adoption of AI within the sector<\/h2>\n<p>Ian offered his insight on how those within the sector could begin to embed the use of AI in their operations. He suggested that public sector professionals should:<\/p>\n<blockquote><p>\u201cStart with the high-impact use cases &#8230; demonstrate quick wins, build trust and momentum, &#8230; and upskill staff.\u201d<\/p><\/blockquote>\n<p>He also went on to say that it\u2019s important to:<\/p>\n<blockquote><p>\u201cEnsure that you have a robust data foundation &#8230; the use of AI is only as good as the data that it learns from.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Upskilling the workforce: Preparing for a digital future"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Upskilling the workforce: Preparing for a digital future<\/h2>\n<p>Offering some guidance on how public sector bodies can ready themselves for transformation, Ian suggested:<\/p>\n<blockquote><p>\u201cStart with a skills audit &#8230; and create role-based pathways.\u201d He added that, at Granicus, \u201cOur role is not just to provide training &#8230; we want to transfer the skills and knowledge we\u2019ve gained.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"The ultimate cost of inaction"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The ultimate cost of inaction<\/h2>\n<p>Speaking candidly, Ian also highlighted the risk associated with ignoring the change that\u2019s afoot within the sector. He said that:<\/p>\n<blockquote><p>\u201cThe biggest risk is &#8230; potential erosion of public trust &#8230; the expectation of how services should be delivered through digital technology has raised the bar.\u201d <\/p><\/blockquote>\n<p>He added:<\/p>\n<blockquote><p>\u201cThere\u2019s also a risk that AI and emerging technologies become &#8230; the shiny new things &#8230; and they\u2019re not really realised for the potential gains.\u201d<\/p><\/blockquote>\n<p>But this isn\u2019t just theoretical feedback; we\u2019re offering real insights, real stats, and real steps to transform public services. If you missed it or want to explore further, <a href=\"\/uk\/resource\/next-generation-public-services-a-digital-transformation-blueprint\/\">download the full whitepaper<\/a>. <\/p>\n<p>Alternatively, if you\u2019d like to see the full conversation between Greg and Ian, you can <a href=\"https:\/\/granicus.com\/uk\/resource\/unlocking-the-blueprint-live-insights-on-next-generation-public-services\/\">watch the webinar on demand<\/a>. <\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"anchor","anchor_name":"Strategic vision: The missing piece"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Strategic vision: The missing piece<\/h2>\n<p>There\u2019s no doubt about it: Change is afoot in the public sector. As Greg explained, while the ultimate goal of all this transformation is yet to be known, professionals in the sphere feel that this lack of clarity will have an impact on the delivery of digital services. <\/p>\n<p>Greg went on to say that:<\/p>\n<blockquote><p>\u201cWe asked respondents if a lack of clear strategic vision for digital transformation meant that efforts to improve services have become fragmented and ineffective. <strong>46%<\/strong> agreed with that. Looking ahead, <strong>43%<\/strong> said they still lack a clear vision \u2014 and believe this will prevent their organisation from delivering the digital services people expect by 2027.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Overcoming digital transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Overcoming digital transformation<\/h2>\n<p>Yet for Ian, there are still many obstacles to overcome in order to achieve transformation \u2014 but tech certainly isn\u2019t one of them. As he put it:<\/p>\n<blockquote><p>\u201cIt\u2019s really not the technology that is the barrier &#8230; but it\u2019s the culture, the skills, and the experience needed to develop that strategy &#8230; to achieve the transformation in a sustained way.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Siloed working: The persistent challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Siloed working: The persistent challenge<\/h2>\n<p>During the conversation, Greg also highlighted the true cost of poor communication and collaboration. Speaking of those surveyed, he revealed that:<\/p>\n<blockquote><p>\u201cOnly <strong>46%<\/strong> of public sector workers said they were happy with their organisation\u2019s current digital services. And <strong>56%<\/strong> agreed that poor communication and collaboration across departments were hindering progress.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Effectively improving collaboration"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Effectively improving collaboration<\/h2>\n<p>Acknowledging Greg\u2019s comments, Ian added that:<\/p>\n<blockquote><p>\u201cInternal communication and collaboration is absolutely critical &#8230; We\u2019ve seen some of the most progressive organisations achieve that change just by really focusing on the outcomes they\u2019re trying to achieve collectively.\u201d<\/p><\/blockquote>\n<p>Offering further insight, he observed that:<\/p>\n<blockquote><p>\n\u201cOur communication and engagement tools that have been focused historically on residents and external stakeholders&#8230; [clients are now] using those same tools to communicate and get feedback and ideas within the organisation.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Technological tools: Implemented but underused"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Technological tools: Implemented but underused<\/h2>\n<p>For Greg, the survey results highlighted the fact that \u2014 for many within the sector \u2014 it\u2019s not just the integration of technology that poses a challenge; rather, it\u2019s the failure to embrace it that\u2019s cause for concern. He noted that: <\/p>\n<blockquote><p>\u201cOur research found that <strong>58%<\/strong> of respondents had successfully integrated new technologies with existing systems. The same number said they had the right tools \u2014 but they could be utilised more effectively for stronger outcomes.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Getting more from existing tools"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Getting more from existing tools<\/h2>\n<p>Addressing that point, Ian observed that:<\/p>\n<blockquote><p>\u201cOften, the gap comes down to adoption &#8230; and the culture and the capability within the client organisation.\u201d<\/p><\/blockquote>\n<p>He also added that it was important to:<\/p>\n<blockquote><p>\u201cUnderstand where the organisation stands in terms of skills, processes, and digital tools,\u201d but also that, \u201cStrengthening leadership buy-in is really important &#8230; and investing in training, upskilling, \u2026 and change management.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"AI and analytics: The next frontier"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>AI and analytics: The next frontier<\/h2>\n<p>As Greg explains, those within the sector feel that certain technologies will be especially useful in achieving digital transformation.<\/p>\n<blockquote><p>\u201cWhen asked which technologies are most needed to close the gap between current and future digital services, respondents ranked AI and machine learning first \u2014 followed by big data analytics and cybersecurity.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Accelerating the adoption of AI within the sector"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Accelerating the adoption of AI within the sector<\/h2>\n<p>Ian offered his insight on how those within the sector could begin to embed the use of AI in their operations. He suggested that public sector professionals should:<\/p>\n<blockquote><p>\u201cStart with the high-impact use cases &#8230; demonstrate quick wins, build trust and momentum, &#8230; and upskill staff.\u201d<\/p><\/blockquote>\n<p>He also went on to say that it\u2019s important to:<\/p>\n<blockquote><p>\u201cEnsure that you have a robust data foundation &#8230; the use of AI is only as good as the data that it learns from.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"Upskilling the workforce: Preparing for a digital future"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Upskilling the workforce: Preparing for a digital future<\/h2>\n<p>Offering some guidance on how public sector bodies can ready themselves for transformation, Ian suggested:<\/p>\n<blockquote><p>\u201cStart with a skills audit &#8230; and create role-based pathways.\u201d He added that, at Granicus, \u201cOur role is not just to provide training &#8230; we want to transfer the skills and knowledge we\u2019ve gained.\u201d<\/p><\/blockquote>\n"},{"acf_fc_layout":"anchor","anchor_name":"The ultimate cost of inaction"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The ultimate cost of inaction<\/h2>\n<p>Speaking candidly, Ian also highlighted the risk associated with ignoring the change that\u2019s afoot within the sector. He said that:<\/p>\n<blockquote><p>\u201cThe biggest risk is &#8230; potential erosion of public trust &#8230; the expectation of how services should be delivered through digital technology has raised the bar.\u201d <\/p><\/blockquote>\n<p>He added:<\/p>\n<blockquote><p>\u201cThere\u2019s also a risk that AI and emerging technologies become &#8230; the shiny new things &#8230; and they\u2019re not really realised for the potential gains.\u201d<\/p><\/blockquote>\n<p>But this isn\u2019t just theoretical feedback; we\u2019re offering real insights, real stats, and real steps to transform public services. If you missed it or want to explore further, <a href=\"\/uk\/resource\/next-generation-public-services-a-digital-transformation-blueprint\/\">download the full whitepaper<\/a>. <\/p>\n<p>Alternatively, if you\u2019d like to see the full conversation between Greg and Ian, you can <a href=\"https:\/\/granicus.com\/uk\/resource\/unlocking-the-blueprint-live-insights-on-next-generation-public-services\/\">watch the webinar on demand<\/a>. <\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Holly Mitchell","title":"Marketing Manager"}]},{"acf_fc_layout":"anchor_nav","headline":"Topics covered"},{"acf_fc_layout":"link_list","headline":"Watch the webinar","link_list":[{"link":{"title":"Unlocking the blueprint: Live insights on next-generation public services","url":"https:\/\/granicus.com\/uk\/resource\/unlocking-the-blueprint-live-insights-on-next-generation-public-services\/","target":""}}]},{"acf_fc_layout":"link_list","headline":"Get the whitepaper","link_list":[{"link":{"title":"Next-generation public services: A digital transformation blueprint","url":"\/uk\/resource\/next-generation-public-services-a-digital-transformation-blueprint\/","target":""}}]},{"acf_fc_layout":"link_list","headline":"Additional resources","link_list":[{"link":{"title":"Digital transformation is a mindset \u2014 not a milestone","url":"https:\/\/granicus.com\/uk\/blog\/digital-transformation-is-a-mindset-not-a-milestone\/","target":""}},{"link":{"title":"Key components of next generation public services","url":"https:\/\/granicus.com\/uk\/blog\/key-components-of-next-generation-public-services\/","target":""}},{"link":{"title":"Technology is not enough: Stakeholder engagement & human-centred design in UK public sector digital transformation","url":"https:\/\/granicus.com\/uk\/blog\/the-technology-is-not-enough\/","target":""}}]}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/uk\/learning-centre\/","target":""},"slider_link_icon":false}]},"post_slider_clone":{"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/uk\/learning-centre\/","target":""},"slider_link_icon":false}]}},"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false},"custom_content_slider_clone":{"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts\/91784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/blog_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/36"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/91976"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=91784"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=91784"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=91784"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=91784"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=91784"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=91784"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=91784"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=91784"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=91784"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=91784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}