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According to our <a href=\"https:\/\/granicus.com\/uk\/resource\/easier-lives-next-generation-public-services-that-are-accessible-to-all\/\"> Granicus whitepaper, \u201cNext-Generation Public Services<\/a>,\u201d <strong>39% of public sector professionals<\/strong> indicated that, over the next three years, data analytics and AI will be among the most important tools used by their organisations. The message, then, is loud and clear: The machines are coming.<\/p>\n","hero_button":"","hero_icon":false,"hero_image":{"ID":62080,"id":62080,"title":"resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet","filename":"resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet.jpg","filesize":38033,"url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet.jpg","link":"https:\/\/granicus.com\/uk\/blog\/dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet\/","alt":"A humanoid robot sits confidently at a desk with a laptop, while two colleagues standing behind it appear uncertain.","author":"36","description":"","caption":"","name":"resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet","status":"inherit","uploaded_to":62064,"date":"2025-09-04 16:57:33","modified":"2025-09-04 16:59:39","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-300x188.jpg","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-768x480.jpg","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet.jpg","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet.jpg","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet.jpg","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-24x15.jpg","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-48x30.jpg","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-dear-ai-please-dont-run-the-council-why-the-robots-arent-ready-to-rule-us-just-yet-64x40.jpg","menu-64x64-width":64,"menu-64x64-height":40}},"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false},"hero_stats_clone":{"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false}},"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>But before we roll out the red carpet for our silicon-based overlords, perhaps it\u2019s time to take a step back, breathe, and ask: Is AI really the answer to all of our public sector challenges, or just the latest glittery gadget in a long line of digital distractions? <\/p>\n<p>Because while AI can crunch numbers faster than an overly caffeinated finance officer at year-end, it&#8217;s not quite ready to write local housing policy, or to explain said policy to a grumpy councillor who missed the meeting and thinks that machine learning is a new type of parking meter. <\/p>\n<p>There\u2019s no denying AI can be a powerful tool; after all, chatbots can answer FAQs faster than you can say \u201cplanning application,\u201d while predictive analytics can help identify service demand spikes, and machine learning algorithms can sniff out fraud faster than even the most cynical audit officer. <\/p>\n<p>In fact, it\u2019s not hard to see why so many government workers flagged AI and machine learning as top priorities in our research. Understaffed, overworked, and under constant pressure to do more with less, the idea of a 24\/7 assistant that doesn\u2019t need coffee breaks or a pension plan \u2014 a digital colleague that comes with no emotional baggage \u2014 is understandably appealing. <\/p>\n<p>But \u2014 and this is a big but \u2014 while AI can absolutely augment what we do, it doesn\u2019t (and can\u2019t) replace the need for human judgement, empathy, or have the facility to mediate between two residents arguing over the last plot in their local allotment.<\/p>\n"},{"acf_fc_layout":"quote","quote":"These minutiae of public life \u2014 messy, emotional, and non-algorithmic as they might be \u2014 matter. Which is precisely why we can\u2019t hand over the keys to the civic kingdom just yet.","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"Accuracy: The achilles heel of AI"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Accuracy: The achilles heel of AI<\/h2>\n<p>Let\u2019s talk about one of the least sexy (but most vital) parts of government work: accuracy. Whether it\u2019s processing benefits claims, handling electoral rolls, or communicating bin collection schedules (arguably the most scrutinised council service of all time), one small error can have real-life, reputationally disastrous consequences. <\/p>\n<p>And here\u2019s where things get awkward. While AI tools like large language models (hello CoPilot) are brilliant at generating plausible-sounding content, they\u2019re not always factually correct. In fact, much like a cat who\u2019s sniffed too much catnip \u2014 but less cute and far more alarming \u2014 AI can even \u201challucinate\u201d information. <\/p>\n<p>For example, imagine relying on a chatbot to draft your climate strategy only to find that it\u2019s cited a study from the University of Atlantis. Or worse, you use it to confidently recommend a parking policy that was trialled only on the mean streets of \u201cSimCity 4.\u201d <\/p>\n<p>Civil servants live and breathe trust, transparency, and accountability, and AI \u2014 for all its slick outputs \u2014 doesn\u2019t yet pass the credibility test needed for life in local and central government.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Context is king"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Context is king<\/h2>\n<p>One of AI\u2019s biggest challenges is that it doesn\u2019t really understand context. Sure, it can take in vast amounts of information and spit out seemingly coherent answers. But does it understand that your council has a history of public consultation fatigue thanks to a controversial library closure a decade ago? No. Will it pick up on the delicate political dynamics between the elected member for parks and the councillor obsessed with turning the entire town centre into a mobility hub? Doubtful. <\/p>\n<p>AI doesn\u2019t live in your community and \u2014 more to the point \u2014 doesn\u2019t have first-hand knowledge of your residents and their concerns. After all, it hasn\u2019t sat in a freezing church hall trying to explain the local plan to 12 people and a dog. Likewise, AI doesn\u2019t know that your residents are suspicious of any initiative that uses more than three acronyms, and it certainly hasn\u2019t been asked to \u201cjust do a quick explainer video\u201d on adult social care strategy with Comic Sans and absolutely no budget. <\/p>\n<p>As a human being, your understanding of the people and place you serve comes from a very specific context, one that is rooted in a deep sense of emotional intelligence and an intimate knowledge of local politics. No AI model \u2014 however well-trained \u2014 will have your depth of knowledge or feeling for the community you serve.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Transparency: The algorithmic black box "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Transparency: The algorithmic black box<\/h2>\n<p>Decision-making in local government can be a lengthy process, one that involves a multitude of factors. For the sake of this piece, let\u2019s say that AI \u2014 in the context of local government \u2014 generates an outcome to allocate resources based on \u201csmart\u201d data inputs. Consider this: Who\u2019s responsible if that decision is wrong? And more importantly, if queried, how can that decision be explained? <\/p>\n<p>Public sector workers are held to a high standard of transparency. Every policy must have a paper trail, every consultation must be minuted, and every mistake must be owned. AI doesn\u2019t do \u201cclear rationale.\u201d Many of the algorithms used in machine learning are opaque, even to their creators. This means when the system generates an outcome, it\u2019s often impossible to unpack exactly how or why that outcome was made. <\/p>\n<p>Imagine this conversation between a resident and a council officer concerning house allocation:<\/p>\n<p><strong>Resident:<\/strong> &#8220;Why did I get moved down the housing list?\u201d<\/p>\n<p><strong>Council Officer:<\/strong> \u201cWell, we have an AI algorithm that does the positioning.\u201d<\/p>\n<p><strong>Resident:<\/strong> \u201cCan you explain that?\u201d <\/p>\n<p><strong>Council Officer:<\/strong> \u201cEr\u2026 no. But it seemed very confident.\u201d <\/p>\n<p>That doesn\u2019t exactly scream \u201crobust democratic accountability,\u201d does it? <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The not-so-human touch of AI"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The not-so-human touch of AI<\/h2>\n<p>The other problem with AI is its lack of empathy. As a human, you know it when you feel it; it\u2019s what guides you to create a sensitively worded council tax letter to a recently bereaved resident, what drives you to pick up the phone to call a vulnerable member of your community rather than email them, and the awareness that your local community centre \u2014 which serves as a lifeline for isolated older people \u2014 deserves so much more than the cold logic of an algorithm. <\/p>\n<p>Technology can optimise and accelerate, but it cannot connect emotionally. It cannot feel the undercurrent of a public meeting or adjust its tone depending on whether someone\u2019s arrived at your town hall furious or just confused. Human-centred design is more than a buzzword \u2014 it\u2019s a lifeline for public trust.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Digital transformation in government should never be about cold efficiency at the cost of public service. It should be about using tools like AI to enhance our human capacity to serve \u2014 not eliminate it.","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"Strategy vs delivery: Bridging the AI chasm"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Strategy vs delivery: Bridging the AI chasm<\/h2>\n<p>One of the most revealing findings in the Granicus whitepaper was that while AI and data are being prioritised at the top, the real challenge lies in bridging the gap between strategy and delivery. This is where things often fall apart \u2014 not because the tech isn\u2019t clever enough, but because change is messy, political, and deeply human. <\/p>\n<p>Implementing AI in public services isn\u2019t just about buying the latest tool \u2014 it\u2019s about aligning teams, adapting processes, training staff, and bringing people on the journey. It\u2019s about communicating clearly, often, and empathetically. No tool can do that without human guidance. <\/p>\n<p>Without a <a href=\"https:\/\/granicus.com\/uk\/product\/govdelivery\/\">strong communications function<\/a> and visible leadership, even the best AI projects risk becoming just another expensive pilot programme gathering digital dust. <a href=\"https:\/\/granicus.com\/uk\/resource\/discover-the-key-to-next-generation-public-services\/\">The smartest councils aren\u2019t just deploying AI \u2014 they\u2019re using it to empower people, not replace them<\/a>.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"So \u2026 should we just ditch AI? "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>So \u2026 should we just ditch AI?<\/h2>\n<p>Absolutely not. AI has incredible potential. From flagging potholes using image recognition to speeding up benefit processing and even translating public service announcements into multiple languages on the fly \u2014 it can be a game changer. <\/p>\n<p>But it\u2019s a tool, not a strategy. And certainly not a miracle cure. <\/p>\n<p>The best outcomes in local and central government will come from a hybrid approach, one where humans lead and AI supports. In this scenario, data is used to inform, not dictate and to design services around people, not processes. <\/p>\n<p>And let\u2019s be honest \u2014 if AI ever does become good enough to run the council, it\u2019ll probably take one look at the inbox, realise half the emails are marked \u201curgent,\u201d and quit by lunchtime.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Final thoughts: Keep it real, keep it human"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Final thoughts: Keep it real, keep it human<\/h2>\n<p>So, the next time someone suggests that AI can fix all of your department\u2019s woes, smile politely and ask whether the chatbot can also negotiate with unions, wrangle councillor egos, and soothe a planning officer who\u2019s just been shouted at in a Tesco car park. <\/p>\n<p>Technology is here to help, not to take over. The real transformation isn\u2019t in replacing people with machines \u2014 it\u2019s in freeing up your teams to do more of what humans do best: building trust, showing empathy, and designing services that truly work for real people. <\/p>\n<p>Until AI can master that, we say: nice try, robot. But the tea\u2019s on us.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>But before we roll out the red carpet for our silicon-based overlords, perhaps it\u2019s time to take a step back, breathe, and ask: Is AI really the answer to all of our public sector challenges, or just the latest glittery gadget in a long line of digital distractions? <\/p>\n<p>Because while AI can crunch numbers faster than an overly caffeinated finance officer at year-end, it&#8217;s not quite ready to write local housing policy, or to explain said policy to a grumpy councillor who missed the meeting and thinks that machine learning is a new type of parking meter. <\/p>\n<p>There\u2019s no denying AI can be a powerful tool; after all, chatbots can answer FAQs faster than you can say \u201cplanning application,\u201d while predictive analytics can help identify service demand spikes, and machine learning algorithms can sniff out fraud faster than even the most cynical audit officer. <\/p>\n<p>In fact, it\u2019s not hard to see why so many government workers flagged AI and machine learning as top priorities in our research. Understaffed, overworked, and under constant pressure to do more with less, the idea of a 24\/7 assistant that doesn\u2019t need coffee breaks or a pension plan \u2014 a digital colleague that comes with no emotional baggage \u2014 is understandably appealing. <\/p>\n<p>But \u2014 and this is a big but \u2014 while AI can absolutely augment what we do, it doesn\u2019t (and can\u2019t) replace the need for human judgement, empathy, or have the facility to mediate between two residents arguing over the last plot in their local allotment.<\/p>\n"},{"acf_fc_layout":"quote","quote":"These minutiae of public life \u2014 messy, emotional, and non-algorithmic as they might be \u2014 matter. Which is precisely why we can\u2019t hand over the keys to the civic kingdom just yet.","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"Accuracy: The achilles heel of AI"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Accuracy: The achilles heel of AI<\/h2>\n<p>Let\u2019s talk about one of the least sexy (but most vital) parts of government work: accuracy. Whether it\u2019s processing benefits claims, handling electoral rolls, or communicating bin collection schedules (arguably the most scrutinised council service of all time), one small error can have real-life, reputationally disastrous consequences. <\/p>\n<p>And here\u2019s where things get awkward. While AI tools like large language models (hello CoPilot) are brilliant at generating plausible-sounding content, they\u2019re not always factually correct. In fact, much like a cat who\u2019s sniffed too much catnip \u2014 but less cute and far more alarming \u2014 AI can even \u201challucinate\u201d information. <\/p>\n<p>For example, imagine relying on a chatbot to draft your climate strategy only to find that it\u2019s cited a study from the University of Atlantis. Or worse, you use it to confidently recommend a parking policy that was trialled only on the mean streets of \u201cSimCity 4.\u201d <\/p>\n<p>Civil servants live and breathe trust, transparency, and accountability, and AI \u2014 for all its slick outputs \u2014 doesn\u2019t yet pass the credibility test needed for life in local and central government.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Context is king"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Context is king<\/h2>\n<p>One of AI\u2019s biggest challenges is that it doesn\u2019t really understand context. Sure, it can take in vast amounts of information and spit out seemingly coherent answers. But does it understand that your council has a history of public consultation fatigue thanks to a controversial library closure a decade ago? No. Will it pick up on the delicate political dynamics between the elected member for parks and the councillor obsessed with turning the entire town centre into a mobility hub? Doubtful. <\/p>\n<p>AI doesn\u2019t live in your community and \u2014 more to the point \u2014 doesn\u2019t have first-hand knowledge of your residents and their concerns. After all, it hasn\u2019t sat in a freezing church hall trying to explain the local plan to 12 people and a dog. Likewise, AI doesn\u2019t know that your residents are suspicious of any initiative that uses more than three acronyms, and it certainly hasn\u2019t been asked to \u201cjust do a quick explainer video\u201d on adult social care strategy with Comic Sans and absolutely no budget. <\/p>\n<p>As a human being, your understanding of the people and place you serve comes from a very specific context, one that is rooted in a deep sense of emotional intelligence and an intimate knowledge of local politics. No AI model \u2014 however well-trained \u2014 will have your depth of knowledge or feeling for the community you serve.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Transparency: The algorithmic black box "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Transparency: The algorithmic black box<\/h2>\n<p>Decision-making in local government can be a lengthy process, one that involves a multitude of factors. For the sake of this piece, let\u2019s say that AI \u2014 in the context of local government \u2014 generates an outcome to allocate resources based on \u201csmart\u201d data inputs. Consider this: Who\u2019s responsible if that decision is wrong? And more importantly, if queried, how can that decision be explained? <\/p>\n<p>Public sector workers are held to a high standard of transparency. Every policy must have a paper trail, every consultation must be minuted, and every mistake must be owned. AI doesn\u2019t do \u201cclear rationale.\u201d Many of the algorithms used in machine learning are opaque, even to their creators. This means when the system generates an outcome, it\u2019s often impossible to unpack exactly how or why that outcome was made. <\/p>\n<p>Imagine this conversation between a resident and a council officer concerning house allocation:<\/p>\n<p><strong>Resident:<\/strong> &#8220;Why did I get moved down the housing list?\u201d<\/p>\n<p><strong>Council Officer:<\/strong> \u201cWell, we have an AI algorithm that does the positioning.\u201d<\/p>\n<p><strong>Resident:<\/strong> \u201cCan you explain that?\u201d <\/p>\n<p><strong>Council Officer:<\/strong> \u201cEr\u2026 no. But it seemed very confident.\u201d <\/p>\n<p>That doesn\u2019t exactly scream \u201crobust democratic accountability,\u201d does it? <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The not-so-human touch of AI"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The not-so-human touch of AI<\/h2>\n<p>The other problem with AI is its lack of empathy. As a human, you know it when you feel it; it\u2019s what guides you to create a sensitively worded council tax letter to a recently bereaved resident, what drives you to pick up the phone to call a vulnerable member of your community rather than email them, and the awareness that your local community centre \u2014 which serves as a lifeline for isolated older people \u2014 deserves so much more than the cold logic of an algorithm. <\/p>\n<p>Technology can optimise and accelerate, but it cannot connect emotionally. It cannot feel the undercurrent of a public meeting or adjust its tone depending on whether someone\u2019s arrived at your town hall furious or just confused. Human-centred design is more than a buzzword \u2014 it\u2019s a lifeline for public trust.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Digital transformation in government should never be about cold efficiency at the cost of public service. It should be about using tools like AI to enhance our human capacity to serve \u2014 not eliminate it.","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"Strategy vs delivery: Bridging the AI chasm"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Strategy vs delivery: Bridging the AI chasm<\/h2>\n<p>One of the most revealing findings in the Granicus whitepaper was that while AI and data are being prioritised at the top, the real challenge lies in bridging the gap between strategy and delivery. This is where things often fall apart \u2014 not because the tech isn\u2019t clever enough, but because change is messy, political, and deeply human. <\/p>\n<p>Implementing AI in public services isn\u2019t just about buying the latest tool \u2014 it\u2019s about aligning teams, adapting processes, training staff, and bringing people on the journey. It\u2019s about communicating clearly, often, and empathetically. No tool can do that without human guidance. <\/p>\n<p>Without a <a href=\"https:\/\/granicus.com\/uk\/product\/govdelivery\/\">strong communications function<\/a> and visible leadership, even the best AI projects risk becoming just another expensive pilot programme gathering digital dust. <a href=\"https:\/\/granicus.com\/uk\/resource\/discover-the-key-to-next-generation-public-services\/\">The smartest councils aren\u2019t just deploying AI \u2014 they\u2019re using it to empower people, not replace them<\/a>.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"So \u2026 should we just ditch AI? "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>So \u2026 should we just ditch AI?<\/h2>\n<p>Absolutely not. AI has incredible potential. From flagging potholes using image recognition to speeding up benefit processing and even translating public service announcements into multiple languages on the fly \u2014 it can be a game changer. <\/p>\n<p>But it\u2019s a tool, not a strategy. And certainly not a miracle cure. <\/p>\n<p>The best outcomes in local and central government will come from a hybrid approach, one where humans lead and AI supports. In this scenario, data is used to inform, not dictate and to design services around people, not processes. <\/p>\n<p>And let\u2019s be honest \u2014 if AI ever does become good enough to run the council, it\u2019ll probably take one look at the inbox, realise half the emails are marked \u201curgent,\u201d and quit by lunchtime.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Final thoughts: Keep it real, keep it human"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Final thoughts: Keep it real, keep it human<\/h2>\n<p>So, the next time someone suggests that AI can fix all of your department\u2019s woes, smile politely and ask whether the chatbot can also negotiate with unions, wrangle councillor egos, and soothe a planning officer who\u2019s just been shouted at in a Tesco car park. <\/p>\n<p>Technology is here to help, not to take over. The real transformation isn\u2019t in replacing people with machines \u2014 it\u2019s in freeing up your teams to do more of what humans do best: building trust, showing empathy, and designing services that truly work for real people. <\/p>\n<p>Until AI can master that, we say: nice try, robot. But the tea\u2019s on us.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Tracy Ryan","title":"Director of EMEA Marketing"}]},{"acf_fc_layout":"anchor_nav","headline":"Topics covered"},{"acf_fc_layout":"link_list","headline":"Related resources","link_list":[{"link":{"title":"Next-generation public services: A digital transformation blueprint","url":"https:\/\/granicus.com\/uk\/resource\/next-generation-public-services-a-digital-transformation-blueprint\/","target":""}},{"link":{"title":"Granicus Experience Group (GXG)","url":"https:\/\/granicus.com\/uk\/experience-group\/","target":""}},{"link":{"title":"The time is now: Leveraging AI\/ML to transform public services","url":"https:\/\/granicus.com\/uk\/resource\/the-time-is-now-leveraging-ai-ml-to-transform-public-services\/","target":""}}]}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/learning-center\/","target":""},"slider_link_icon":false}]},"post_slider_clone":{"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/learning-center\/","target":""},"slider_link_icon":false}]}},"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false},"custom_content_slider_clone":{"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts\/62064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/blog_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/36"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/62076"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=62064"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=62064"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=62064"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=62064"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=62064"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=62064"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=62064"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=62064"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=62064"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=62064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}