{"id":58492,"date":"2025-08-06T13:52:30","date_gmt":"2025-08-06T17:52:30","guid":{"rendered":"https:\/\/granicus.com\/?post_type=blog_posts&p=58492"},"modified":"2025-08-06T14:00:47","modified_gmt":"2025-08-06T18:00:47","slug":"a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform","status":"publish","type":"blog_posts","link":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","title":{"rendered":"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform"},"content":{"rendered":"","protected":false},"author":36,"featured_media":58583,"template":"","resource_tax_market":[190],"resource_tax_dept":[196,198],"resource_tax_type":[164],"resource_tax_region":[],"resource_tax_outcomes":[204,229,241],"resource_tax_topic":[],"resource_tax_products":[191,192],"resource_tax_solutions":[209,214],"resource_tax_services":[],"class_list":["post-58492","blog_posts","type-blog_posts","status-publish","has-post-thumbnail","hentry","resource_tax_market-housing-uk","resource_tax_dept-communications-public-relations-uk","resource_tax_dept-engagement-community-outreach-uk","resource_tax_type-blogs-uk","resource_tax_outcomes-customer-experience-uk","resource_tax_outcomes-increased-trust-transparency-uk","resource_tax_outcomes-engaged-communities","resource_tax_products-engagementhq-uk","resource_tax_products-govdelivery-uk","resource_tax_solutions-digital-communications-uk","resource_tax_solutions-engagement-uk"],"yoast_head":"\nWhy meaningful tenant engagement must be at the heart of social housing reform | Granicus<\/title>\n<meta name=\"description\" content=\"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why meaningful tenant engagement must be at the heart of social housing reform | Granicus\" \/>\n<meta property=\"og:description\" content=\"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\" \/>\n<meta property=\"og:site_name\" content=\"Granicus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/granicusco\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-06T18:00:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-social-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Granicus\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\"},\"author\":{\"name\":\"Jordan Rodewald\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847\"},\"headline\":\"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform\",\"datePublished\":\"2025-08-06T17:52:30+00:00\",\"dateModified\":\"2025-08-06T18:00:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\"},\"wordCount\":17,\"publisher\":{\"@id\":\"https:\/\/granicus.com\/uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg\",\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\",\"url\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\",\"name\":\"Why meaningful tenant engagement must be at the heart of social housing reform | Granicus\",\"isPartOf\":{\"@id\":\"https:\/\/granicus.com\/uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg\",\"datePublished\":\"2025-08-06T17:52:30+00:00\",\"dateModified\":\"2025-08-06T18:00:47+00:00\",\"description\":\"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.\",\"breadcrumb\":{\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage\",\"url\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg\",\"contentUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg\",\"width\":700,\"height\":233,\"caption\":\"A couple of tenants sit on a couch in a living room, shaking hands with a landlord holding a clipboard.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/granicus.com\/uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/granicus.com\/uk\/#website\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"name\":\"Granicus\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/granicus.com\/uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/granicus.com\/uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/granicus.com\/uk\/#organization\",\"name\":\"Granicus\",\"url\":\"https:\/\/granicus.com\/uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"contentUrl\":\"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Granicus\"},\"image\":{\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/granicusco\/\",\"https:\/\/x.com\/Granicus\",\"https:\/\/www.linkedin.com\/company\/granicusinc\/\",\"https:\/\/www.facebook.com\/granicusco\",\"https:\/\/www.facebook.com\/granicuslac\",\"https:\/\/www.youtube.com\/@GranicusLAC\",\"https:\/\/www.instagram.com\/granicuslac\/\",\"https:\/\/www.linkedin.com\/company\/granicuslac\",\"https:\/\/twitter.com\/granicuslac\/\",\"https:\/\/twitter.com\/GranicusUK\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847\",\"name\":\"Jordan Rodewald\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/granicus.com\/uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g\",\"caption\":\"Jordan Rodewald\"},\"sameAs\":[\"http:\/\/granicus.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why meaningful tenant engagement must be at the heart of social housing reform | Granicus","description":"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","og_locale":"en_GB","og_type":"article","og_title":"Why meaningful tenant engagement must be at the heart of social housing reform | Granicus","og_description":"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.","og_url":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","og_site_name":"Granicus","article_publisher":"https:\/\/www.facebook.com\/granicusco\/","article_modified_time":"2025-08-06T18:00:47+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-social-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@Granicus","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#article","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/"},"author":{"name":"Jordan Rodewald","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847"},"headline":"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform","datePublished":"2025-08-06T17:52:30+00:00","dateModified":"2025-08-06T18:00:47+00:00","mainEntityOfPage":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/"},"wordCount":17,"publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"image":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","url":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","name":"Why meaningful tenant engagement must be at the heart of social housing reform | Granicus","isPartOf":{"@id":"https:\/\/granicus.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage"},"image":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage"},"thumbnailUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","datePublished":"2025-08-06T17:52:30+00:00","dateModified":"2025-08-06T18:00:47+00:00","description":"Discover how digital engagement tools can help landlords build trust and give tenants the voice they deserve.","breadcrumb":{"@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#primaryimage","url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-featured-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","width":700,"height":233,"caption":"A couple of tenants sit on a couch in a living room, shaking hands with a landlord holding a clipboard."},{"@type":"BreadcrumbList","@id":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/granicus.com\/uk\/"},{"@type":"ListItem","position":2,"name":"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform"}]},{"@type":"WebSite","@id":"https:\/\/granicus.com\/uk\/#website","url":"https:\/\/granicus.com\/uk\/","name":"Granicus","description":"","publisher":{"@id":"https:\/\/granicus.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/granicus.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/granicus.com\/uk\/#organization","name":"Granicus","url":"https:\/\/granicus.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","contentUrl":"https:\/\/granicus.com\/wp-content\/uploads\/2023\/05\/Granicus-G-logo-Red.svg","width":"1024","height":"1024","caption":"Granicus"},"image":{"@id":"https:\/\/granicus.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/granicusco\/","https:\/\/x.com\/Granicus","https:\/\/www.linkedin.com\/company\/granicusinc\/","https:\/\/www.facebook.com\/granicusco","https:\/\/www.facebook.com\/granicuslac","https:\/\/www.youtube.com\/@GranicusLAC","https:\/\/www.instagram.com\/granicuslac\/","https:\/\/www.linkedin.com\/company\/granicuslac","https:\/\/twitter.com\/granicuslac\/","https:\/\/twitter.com\/GranicusUK"]},{"@type":"Person","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/d6f4d9ac411aa110a6985a70342de847","name":"Jordan Rodewald","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/granicus.com\/uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4ef917c0a50c3e4043f3b70a4f203bc8123eb2509b32fb651c419ad25b9036dd?s=96&d=mm&r=g","caption":"Jordan Rodewald"},"sameAs":["http:\/\/granicus.com"]}]}},"acf":{"page_type":"internal","page_template":"sidebar","sidebar_position":"right","post_author":"","post_date":"","post_description":"","post_link":"","post_file":false,"media_gallery":false,"project_metrics_title":"","project_metrics":false,"show_hero":true,"hero_margin":false,"hero_type":"image","hero_subhead":"BLOG","hero_headline":"A foundation of trust: Why meaningful tenant engagement must be at the heart of social housing reform","hero_text":"<p>A <a href=\"https:\/\/www.housing-ombudsman.org.uk\/2025\/05\/29\/call-for-national-tenant-body-and-funding-review\/\" target=\"_blank\" rel=\"noopener\">new report<\/a> from the Housing Ombudsman, <a href=\"https:\/\/www.bbc.co.uk\/news\/articles\/cvg5q583glqo\" target=\"_blank\" rel=\"noopener\">covered by BBC News<\/a>, has laid bare a troubling reality: Complaints about substandard living conditions in social housing have surged more than fivefold in the past five years. This dramatic rise is not just a statistical anomaly \u2014 it\u2019s a symptom of a deeper, systemic issue. At the heart of it lies a persistent \u201cimbalance of power\u201d between tenants and landlords, where residents often feel voiceless to influence the services landlords work tirelessly to deliver.<\/p>\n","hero_button":"","hero_icon":false,"hero_image":{"ID":58587,"id":58587,"title":"resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform","filename":"resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","filesize":43125,"url":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","link":"https:\/\/granicus.com\/uk\/blog\/a-foundation-of-trust-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform\/","alt":"A couple of tenants sit on a couch in a living room, shaking hands with a landlord holding a clipboard.","author":"36","description":"","caption":"","name":"resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform","status":"inherit","uploaded_to":58492,"date":"2025-08-05 19:04:45","modified":"2025-08-05 19:05:57","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":700,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform-300x214.jpg","medium-width":300,"medium-height":214,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","medium_large-width":700,"medium_large-height":500,"large":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","large-width":700,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","1536x1536-width":700,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform.jpg","2048x2048-width":700,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform-24x17.jpg","menu-24x24-width":24,"menu-24x24-height":17,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform-48x34.jpg","menu-48x48-width":48,"menu-48x48-height":34,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/resource-blog-hero-why-meaningful-tenant-engagement-must-be-at-the-heart-of-social-housing-reform-64x46.jpg","menu-64x64-width":64,"menu-64x64-height":46}},"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false},"hero_stats_clone":{"benefits_stats_group":{"show_section":false,"background_color":"default","":null,"show_benefits":false,"layout_type":"default","add_hover":false,"benefits_subhead":"","benefits_headline":"","benefits_text":"","benefits_button":null,"benefits_repeater":false,"show_stats":false,"stats":false}},"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>The Ombudsman\u2019s warning is stark: Without meaningful change, England risks the \u201cmanaged decline\u201d of its <a href=\"https:\/\/granicus.com\/uk\/market\/housing\/\">social housing sector<\/a>. Issues such as damp, mould, pest infestations, and safety hazards are not just inconveniences \u2014 they are daily realities for thousands of families.<\/p>\n<p>So, how can landlords bridge this divide and get constructive feedback from their tenants whilst being proactive in their communications of service updates and timelines?<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The communication breakdown"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The communication breakdown<\/h2>\n<p>The Housing Ombudsman has called for a \u201ctransformative overhaul\u201d of the system, including a national tenant body to strengthen tenant voice and landlord accountability. One of the most pressing issues identified is the underutilisation of effective communication strategies. Too often, interactions between landlords and tenants are transactional, rather than targeted.<\/p>\n<p>As Ombudsman Richard Blakeway put it, communication with tenants often \u201clacks dignity and respect.\u201d But the latest digital communications and engagement tools can help landlords gather detailed feedback about sentiment and service needs, enabling them to address critical issues quickly and anticipate future needs before they become contentious problems. This kind of understanding and proactive communication rebuilds trust whilst improving the experience for landlords and tenants.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The data behind the discontent"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The data behind the discontent<\/h2>\n<p>The government\u2019s own housing quality metrics reinforce the scale of the problem. According to the English Housing Survey, <a href=\"https:\/\/www.gov.uk\/government\/statistics\/english-housing-survey-2022-to-2023-housing-quality-and-condition\/english-housing-survey-2022-to-2023-housing-quality-and-condition\" target=\"_blank\" rel=\"noopener\">an estimated 1.5 million children in England lived in non-decent homes in 2023<\/a>, with 19% of those in social housing. These figures are more than just numbers \u2014 they represent real families living in conditions that fall far short of acceptable standards. The <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/2023\/36\" target=\"_blank\" rel=\"noopener\">Social Housing Regulation Act<\/a>, introduced to strengthen oversight and accountability, has given the Housing Ombudsman new powers to enforce compliance with the Complaint Handling Code. But regulation alone isn\u2019t enough. What\u2019s needed is a cultural shift \u2014 one that places tenant engagement at the centre of housing policy and practice.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A path forward: From tick-box to transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A path forward: From tick-box to transformation<\/h2>\n<p>At Granicus, we believe that real change starts with listening to as many tenants as possible. Our <a href=\"https:\/\/granicus.com\/uk\/outcome\/foster-community-engagement\/\">Engagement Cloud solution<\/a> is designed to help housing providers move beyond tick-box exercises and into genuine, two-way dialogue with tenants. By leveraging rich data insights and digital engagement and communication tools, landlords can:<\/p>\n<ul>\n<li>\n<div class=\"circle-bullets\"><strong>Tailor and segment personal communications<\/strong> to individual tenant needs and preferences.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Track and respond<\/strong> to concerns in real time.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Build trust<\/strong> through transparency and accountability.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Empower tenants<\/strong> to shape the services they rely on.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Get deep insights<\/strong> into residents\u2019 needs and expectations to stay ahead of potential issues.<\/div>\n<\/li>\n<\/ul>\n<p>This isn\u2019t just about technology \u2014 it\u2019s about transforming and building stronger relationships. When tenants feel heard, respected, and involved, the entire housing ecosystem benefits.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Let\u2019s build a lasting foundation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Let\u2019s build a lasting foundation<\/h2>\n<p>The message from the Housing Ombudsman is clear: The status quo is not sustainable. If we are to avoid a future of deepening discontent and deteriorating housing conditions, we must come together now to create a healthier, more engaged relationship between landlords and tenants.<\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/book-a-demo\/\">Talk to Granicus today<\/a> to learn how our Engagement Cloud can help you build stronger, more responsive, and transparent connections with your tenants. Let\u2019s give residents the voice they deserve \u2014 and ensure it\u2019s heard loud and clear.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>The Ombudsman\u2019s warning is stark: Without meaningful change, England risks the \u201cmanaged decline\u201d of its <a href=\"https:\/\/granicus.com\/uk\/market\/housing\/\">social housing sector<\/a>. Issues such as damp, mould, pest infestations, and safety hazards are not just inconveniences \u2014 they are daily realities for thousands of families.<\/p>\n<p>So, how can landlords bridge this divide and get constructive feedback from their tenants whilst being proactive in their communications of service updates and timelines?<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The communication breakdown"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The communication breakdown<\/h2>\n<p>The Housing Ombudsman has called for a \u201ctransformative overhaul\u201d of the system, including a national tenant body to strengthen tenant voice and landlord accountability. One of the most pressing issues identified is the underutilisation of effective communication strategies. Too often, interactions between landlords and tenants are transactional, rather than targeted.<\/p>\n<p>As Ombudsman Richard Blakeway put it, communication with tenants often \u201clacks dignity and respect.\u201d But the latest digital communications and engagement tools can help landlords gather detailed feedback about sentiment and service needs, enabling them to address critical issues quickly and anticipate future needs before they become contentious problems. This kind of understanding and proactive communication rebuilds trust whilst improving the experience for landlords and tenants.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The data behind the discontent"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The data behind the discontent<\/h2>\n<p>The government\u2019s own housing quality metrics reinforce the scale of the problem. According to the English Housing Survey, <a href=\"https:\/\/www.gov.uk\/government\/statistics\/english-housing-survey-2022-to-2023-housing-quality-and-condition\/english-housing-survey-2022-to-2023-housing-quality-and-condition\" target=\"_blank\" rel=\"noopener\">an estimated 1.5 million children in England lived in non-decent homes in 2023<\/a>, with 19% of those in social housing. These figures are more than just numbers \u2014 they represent real families living in conditions that fall far short of acceptable standards. The <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/2023\/36\" target=\"_blank\" rel=\"noopener\">Social Housing Regulation Act<\/a>, introduced to strengthen oversight and accountability, has given the Housing Ombudsman new powers to enforce compliance with the Complaint Handling Code. But regulation alone isn\u2019t enough. What\u2019s needed is a cultural shift \u2014 one that places tenant engagement at the centre of housing policy and practice.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A path forward: From tick-box to transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A path forward: From tick-box to transformation<\/h2>\n<p>At Granicus, we believe that real change starts with listening to as many tenants as possible. Our <a href=\"https:\/\/granicus.com\/uk\/outcome\/foster-community-engagement\/\">Engagement Cloud solution<\/a> is designed to help housing providers move beyond tick-box exercises and into genuine, two-way dialogue with tenants. By leveraging rich data insights and digital engagement and communication tools, landlords can:<\/p>\n<ul>\n<li>\n<div class=\"circle-bullets\"><strong>Tailor and segment personal communications<\/strong> to individual tenant needs and preferences.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Track and respond<\/strong> to concerns in real time.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Build trust<\/strong> through transparency and accountability.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Empower tenants<\/strong> to shape the services they rely on.<\/div>\n<\/li>\n<li>\n<div class=\"circle-bullets\"><strong>Get deep insights<\/strong> into residents\u2019 needs and expectations to stay ahead of potential issues.<\/div>\n<\/li>\n<\/ul>\n<p>This isn\u2019t just about technology \u2014 it\u2019s about transforming and building stronger relationships. When tenants feel heard, respected, and involved, the entire housing ecosystem benefits.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Let\u2019s build a lasting foundation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Let\u2019s build a lasting foundation<\/h2>\n<p>The message from the Housing Ombudsman is clear: The status quo is not sustainable. If we are to avoid a future of deepening discontent and deteriorating housing conditions, we must come together now to create a healthier, more engaged relationship between landlords and tenants.<\/p>\n<p><a href=\"https:\/\/granicus.com\/uk\/book-a-demo\/\">Talk to Granicus today<\/a> to learn how our Engagement Cloud can help you build stronger, more responsive, and transparent connections with your tenants. Let\u2019s give residents the voice they deserve \u2014 and ensure it\u2019s heard loud and clear.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Emma Megaughin","title":"Business Development Manager at Granicus"}]},{"acf_fc_layout":"anchor_nav","headline":"Topics covered"},{"acf_fc_layout":"link_list","headline":"More resources","link_list":[{"link":{"title":"Housing","url":"https:\/\/granicus.com\/uk\/market\/housing\/","target":""}},{"link":{"title":"Digital communication & engagement","url":"https:\/\/granicus.com\/uk\/solution\/digital-communication-engagement\/","target":""}},{"link":{"title":"EngagementHQ","url":"https:\/\/granicus.com\/uk\/product\/engagementhq\/","target":""}},{"link":{"title":"govDelivery","url":"https:\/\/granicus.com\/uk\/product\/govdelivery\/","target":""}}]}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"More housing insights","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":true,"department_filter":false,"market_filter":190,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":"","slider_link_icon":false}]},"post_slider_clone":{"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"More housing insights","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":true,"department_filter":false,"market_filter":190,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":"","slider_link_icon":false}]}},"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false},"custom_content_slider_clone":{"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts\/58492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/blog_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/36"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/58583"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=58492"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=58492"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=58492"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=58492"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=58492"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=58492"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=58492"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=58492"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=58492"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=58492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}