{"id":40981,"date":"2021-08-02T23:00:00","date_gmt":"2021-08-03T03:00:00","guid":{"rendered":"https:\/\/granicus.com\/blog\/digital-community-engagement-for-utilities\/"},"modified":"2024-02-22T09:08:38","modified_gmt":"2024-02-22T14:08:38","slug":"digital-community-engagement-for-utilities","status":"publish","type":"blog_posts","link":"https:\/\/granicus.com\/uk\/blog\/digital-community-engagement-for-utilities\/","title":{"rendered":"Digital Community Engagement for 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With regulatory requirements governing engagement around pricing structures, terms of service budgeting for infrastructure and maintenance, and efficiency programs \u2014 the need for a centralised coordinated engagement platform is great. Utilities across the globe are utilising the flexibility and convenience of <a href=\"https:\/\/granicus.uk\/solution\/govdelivery\/engagementhq\/\" target=\"_blank\" rel=\"noopener noreferrer\">EngagementHQ<\/a> online engagement platform. Providing a dynamic environment to educate and gather stakeholder and customer feedback, engagement leads to decisions supported by customers, stakeholders, and their communities.<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-37027 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/solution-govqa-icon-build-trust.png\" alt=\"trust icon\" width=\"60\" height=\"60\" \/>\u00a0Featured Utility Projects<\/h2>\n<p>See how EngagementHQ is being used to listen to and inform patients and stakeholders for better decision making across systems.<\/p>\n<p><strong>Statkraft | Energy | UK<\/strong><br \/>\nThis is our dedicated consultation website to engage with those interested in our development projects in the UK.<br \/>\n<a href=\"https:\/\/projects.statkraft.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Aurora Energy | NZ<\/strong><br \/>\nHelp shape Aurora Energy\u2019s future plans for the electricity network supplying homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes.<br \/>\n<a href=\"https:\/\/yoursay.auroraenergy.co.nz\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Gas Matters | Australia<\/strong><br \/>\nWe are Australian Gas Infrastructure Group. We own and operate infrastructure that delivers gas to more than two million Australian homes and businesses.<br \/>\n<a href=\"https:\/\/gasmatters.agig.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Halton Hills Hydro | Canada<\/strong><br \/>\nFind out about major projects, participate in surveys or quick polls, contribute to idea forums and ask questions.<br \/>\n<a href=\"https:\/\/haveyoursay.haltonhillshydro.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Roads and Water Infrastructure | Australia<\/strong><br \/>\nWe manage assets and deliver services to cater for the needs of the community.<br \/>\n<a href=\"https:\/\/haveyoursaylogan.com.au\/roads-transport-water-wastewater\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38479 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/icon-success.png\" alt=\"Icon Success Story\" width=\"60\" height=\"60\" \/>\u00a0Success Story:\u00a0SA Power Networks<\/h2>\n<p>SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse region. Being a monopoly business, SA Power Networks is required to engage with customers as per the regulators in the sector. Conversations through various channels were already in place. But extending these conversations into a comprehensive engagement program unearthed new value for customers, stakeholders and business alike.<\/p>\n<p><a href=\"https:\/\/www.talkingpower.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Visit the Site<\/a><\/p>\n<blockquote><p>\u201cLooking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.\u201d<br \/>\n&#8211; Jessica Vonthehoff, Manager Stakeholder Engagement &amp; Communications, SA Power Networks<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38478 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/icon-resources.png\" alt=\"icon resources\" width=\"60\" height=\"60\" \/>\u00a0Utility Community Engagement Resources<\/h2>\n<p>Find a wealth of information, research and best practices to inspire your digital engagement program.<\/p>\n<p><strong>Watch a 4min Demo of EngagementHQ<\/strong><br \/>\nDiscover how EngagementHQ can work for your organisation.<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/webinar-engagementhq-4min-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Watch Now<\/a><\/p>\n<p><strong>Practitioners Guide to Community Engagement<\/strong><br \/>\nEfficiency, Risk, Cost and Trust<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/whitepaper-practitioners-guide-community-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Guide<\/a><\/p>\n<p><strong>Engagement 101: The Key Questions Answered<\/strong><br \/>\nWhat is community engagement, how do you do it, why is it important and what are the benefits?<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/whitepaper-community-engagement-101\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Guide<\/a><\/p>\n","button":""}}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Discover More Blogs","slider_text":"","slider_type":"blog_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View All Resources","url":"\/uk\/learning-center\/","target":""},"slider_link_icon":false}]},"centered_layout_builder_clone":{"flexible_page_builder_group":{"flexible_page_builder_fields":[{"acf_fc_layout":"wysiwyg","add_menu_anchor":false,"anchor_menu_text":"","wysiwyg_group":{"show_section":true,"alignment":"left","subhead":"","headline":"","wysiwyg":"<p>Energy, Water, and Gas company decisions hold heavy impact for our communities and these organisations are looking toward stakeholder and customer engagement to get it right. 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Providing a dynamic environment to educate and gather stakeholder and customer feedback, engagement leads to decisions supported by customers, stakeholders, and their communities.<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-37027 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/solution-govqa-icon-build-trust.png\" alt=\"trust icon\" width=\"60\" height=\"60\" \/>\u00a0Featured Utility Projects<\/h2>\n<p>See how EngagementHQ is being used to listen to and inform patients and stakeholders for better decision making across systems.<\/p>\n<p><strong>Statkraft | Energy | UK<\/strong><br \/>\nThis is our dedicated consultation website to engage with those interested in our development projects in the UK.<br \/>\n<a href=\"https:\/\/projects.statkraft.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Aurora Energy | NZ<\/strong><br \/>\nHelp shape Aurora Energy\u2019s future plans for the electricity network supplying homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes.<br \/>\n<a href=\"https:\/\/yoursay.auroraenergy.co.nz\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Gas Matters | Australia<\/strong><br \/>\nWe are Australian Gas Infrastructure Group. We own and operate infrastructure that delivers gas to more than two million Australian homes and businesses.<br \/>\n<a href=\"https:\/\/gasmatters.agig.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Halton Hills Hydro | Canada<\/strong><br \/>\nFind out about major projects, participate in surveys or quick polls, contribute to idea forums and ask questions.<br \/>\n<a href=\"https:\/\/haveyoursay.haltonhillshydro.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<p><strong>Roads and Water Infrastructure | Australia<\/strong><br \/>\nWe manage assets and deliver services to cater for the needs of the community.<br \/>\n<a href=\"https:\/\/haveyoursaylogan.com.au\/roads-transport-water-wastewater\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Site<\/a><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38479 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/icon-success.png\" alt=\"Icon Success Story\" width=\"60\" height=\"60\" \/>\u00a0Success Story:\u00a0SA Power Networks<\/h2>\n<p>SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse region. Being a monopoly business, SA Power Networks is required to engage with customers as per the regulators in the sector. Conversations through various channels were already in place. But extending these conversations into a comprehensive engagement program unearthed new value for customers, stakeholders and business alike.<\/p>\n<p><a href=\"https:\/\/www.talkingpower.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">Visit the Site<\/a><\/p>\n<blockquote><p>\u201cLooking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.\u201d<br \/>\n&#8211; Jessica Vonthehoff, Manager Stakeholder Engagement &amp; Communications, SA Power Networks<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38478 alignleft\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/image\/png\/icon-resources.png\" alt=\"icon resources\" width=\"60\" height=\"60\" \/>\u00a0Utility Community Engagement Resources<\/h2>\n<p>Find a wealth of information, research and best practices to inspire your digital engagement program.<\/p>\n<p><strong>Watch a 4min Demo of EngagementHQ<\/strong><br \/>\nDiscover how EngagementHQ can work for your organisation.<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/webinar-engagementhq-4min-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Watch Now<\/a><\/p>\n<p><strong>Practitioners Guide to Community Engagement<\/strong><br \/>\nEfficiency, Risk, Cost and Trust<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/whitepaper-practitioners-guide-community-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Guide<\/a><\/p>\n<p><strong>Engagement 101: The Key Questions Answered<\/strong><br \/>\nWhat is community engagement, how do you do it, why is it important and what are the benefits?<br \/>\n<a href=\"https:\/\/granicus.uk\/resource\/whitepaper-community-engagement-101\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Guide<\/a><\/p>\n","button":""}}]}},"post_slider_clone":{"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Discover More Blogs","slider_text":"","slider_type":"blog_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View All Resources","url":"\/uk\/learning-center\/","target":""},"slider_link_icon":false}]}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts\/40981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/blog_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/11"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/40982"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=40981"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=40981"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=40981"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=40981"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=40981"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=40981"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=40981"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=40981"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=40981"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=40981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}