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loading=\"lazy\" decoding=\"async\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK.jpg\" alt=\"\" width=\"800\" height=\"500\" class=\"alignnone size-full wp-image-101157\" srcset=\"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK.jpg 800w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-300x188.jpg 300w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-768x480.jpg 768w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-24x15.jpg 24w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-48x30.jpg 48w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-64x40.jpg 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Accessibility is everything, especially when it comes to the resident&#8217;s perception of public services. At this year\u2019s <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a>, it\u2019s a point that has been proven by the UK winner of the <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/#award-categories\">Total Government Experience category<\/a>, which honours organisations who have taken a comprehensive approach to enhancing the user experience of the services they offer. <\/p>\n<p>As we\u2019ll explore \u2014 by working with Granicus to thoughtfully redesign its self-service portal around the principles of accessibility \u2014 <a href=\"https:\/\/www.wealden.gov.uk\/\" target=\"_blank\">Wealden District Council<\/a> is now not only able to offer a smoother digital journey for its community but completely changed how its residents interact with government. This is a huge achievement, one that is certainly worth celebrating.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A redesign that reflects the values of modern governance"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A redesign that reflects the values of modern governance<\/h2>\n<p>In their application submission for this category, the Digital Services team at Wealden District Council explain that, \u201cRedesigning our customer self-service portal was essential to improve accessibility and give our community a clearer, more intuitive way to interact with our services.\u201d So much more than a technical upgrade, they emphasise that this was a collaboration centred around empathy, strategy, and innovation. While it was certainly a testament to their skill as team, it also exemplified the council\u2019s dedication to the residents it serves.<\/p>\n<p>The team are firm in their view that Wealden deserved this award, \u201cbecause it has redefined what a local government portal can be \u2026 It reflects the values of modern governance: transparency, accessibility, and resident empowerment.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The challenge: Uniting services and overcoming fragmentation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The challenge: Uniting services and overcoming fragmentation<\/h2>\n<p>The impetus for the redesign of its My Wealden portal \u2014 and its collaboration with Granicus \u2014 was an acknowledgement by the Wealden District Council that its existing digital offering simply did not meet the expectations of modern users. The challenge, then, was to unite the various services that were fragmented across different areas of the council\u2019s operations, a point that caused friction for residents.  <\/p>\n<p>The goal was to increase engagement by improving navigation and usability while increasing accessibility and self-service capacity. The team at Wealden explain that, \u201cThe aim was to create a more intuitive, joined up and accessible experience across all key services.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A collaborative, comprehensive approach to improving the user experience"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A collaborative, comprehensive approach to improving the user experience<\/h2>\n<p>Wealden partnered with Granicus to undertake a full redesign of its My Wealden portal, implementing the <a href=\"https:\/\/granicus.com\/uk\/engagement-cloud\/\">Engagement Cloud<\/a> solution to place user experience and accessibility at the very heart of its operations. \u201cThe redesigned My Wealden portal brings together a wide range of council services into a single, coherent digital space,\u201d the team says. \u201cResidents can now access council tax, housing, waste, parking, and more \u2014 all from one place, with fewer clicks and less confusion.\u201d  <\/p>\n<p>My Wealden\u2019s key features now include:<\/p>\n<ul>\n<li>A modern and visually appealing interface that builds trust and improves usability. <\/li>\n<li>A carousel-based news delivery system that keeps residents abreast of updates. <\/li>\n<li>A list of popular services on the homepage for quick access. <\/li>\n<li>A feedback mechanism to foster transparency and continuous improvement. <\/li>\n<li>A custom bin day widget to offer waste collection details based on user location. <\/li>\n<\/ul>\n<p>These enhancements, say the team, are \u201cfunctional, thoughtful, and designed to reduce friction in everyday interactions with the council. The portal is fully responsive across devices and built to meet accessibility standards, ensuring inclusivity for all residents.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The results of a redesign"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The results of a redesign<\/h2>\n<p>\u201cOne of the most significant improvements in the redesign was the portal&#8217;s alignment with WCAG accessibility standards,\u201d they emphasise, adding, \u201cAccessibility was not treated as a checkbox \u2014 it was embedded into every design and development decision.\u201d  <\/p>\n<p>On the back of this, the team worked to ensure that the portal\u2019s content can be read and navigated by screen readers and that WCAG 2.1 AA standards have been met for colour contrast and typography. They also ensured that the portal\u2019s interactive elements are keyboard-accessible and labelled and that its layout can be adapted across devices and assistive technologies. \u201cThese changes have made the portal more inclusive for residents with visual, motor, or cognitive impairments, and reflect Wealden&#8217;s commitment to equitable digital access,\u201d the team says. <\/p>\n<p>Speaking of their wider collaboration with Granicus, they add, \u201cGranicus played a key role in the success of this project. Their consultancy support helped refine the portal\u2019s structure, user flow, and integration of best practices \u2026 This partnership highlights Wealden\u2019s proactive approach to digital transformation.\u201d <\/p>\n<p>More than anything else, Wealden District Council\u2019s win reminds us that \u2014 just as governments are in service to their people \u2014 we at Granicus help governments serve their communities through technology. As we wrap this series, we offer our heartfelt congratulations to each of our UK winners at this year\u2019s Granicus Digital Government Awards, all of whom have used technology to make incredible strides for their residents and communities.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK.jpg\" alt=\"\" width=\"800\" height=\"500\" class=\"alignnone size-full wp-image-101157\" srcset=\"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK.jpg 800w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-300x188.jpg 300w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-768x480.jpg 768w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-24x15.jpg 24w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-48x30.jpg 48w, https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Total-Government-Experience-Winner-UK-64x40.jpg 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Accessibility is everything, especially when it comes to the resident&#8217;s perception of public services. At this year\u2019s <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a>, it\u2019s a point that has been proven by the UK winner of the <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/#award-categories\">Total Government Experience category<\/a>, which honours organisations who have taken a comprehensive approach to enhancing the user experience of the services they offer. <\/p>\n<p>As we\u2019ll explore \u2014 by working with Granicus to thoughtfully redesign its self-service portal around the principles of accessibility \u2014 <a href=\"https:\/\/www.wealden.gov.uk\/\" target=\"_blank\">Wealden District Council<\/a> is now not only able to offer a smoother digital journey for its community but completely changed how its residents interact with government. This is a huge achievement, one that is certainly worth celebrating.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A redesign that reflects the values of modern governance"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A redesign that reflects the values of modern governance<\/h2>\n<p>In their application submission for this category, the Digital Services team at Wealden District Council explain that, \u201cRedesigning our customer self-service portal was essential to improve accessibility and give our community a clearer, more intuitive way to interact with our services.\u201d So much more than a technical upgrade, they emphasise that this was a collaboration centred around empathy, strategy, and innovation. While it was certainly a testament to their skill as team, it also exemplified the council\u2019s dedication to the residents it serves.<\/p>\n<p>The team are firm in their view that Wealden deserved this award, \u201cbecause it has redefined what a local government portal can be \u2026 It reflects the values of modern governance: transparency, accessibility, and resident empowerment.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The challenge: Uniting services and overcoming fragmentation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The challenge: Uniting services and overcoming fragmentation<\/h2>\n<p>The impetus for the redesign of its My Wealden portal \u2014 and its collaboration with Granicus \u2014 was an acknowledgement by the Wealden District Council that its existing digital offering simply did not meet the expectations of modern users. The challenge, then, was to unite the various services that were fragmented across different areas of the council\u2019s operations, a point that caused friction for residents.  <\/p>\n<p>The goal was to increase engagement by improving navigation and usability while increasing accessibility and self-service capacity. The team at Wealden explain that, \u201cThe aim was to create a more intuitive, joined up and accessible experience across all key services.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A collaborative, comprehensive approach to improving the user experience"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A collaborative, comprehensive approach to improving the user experience<\/h2>\n<p>Wealden partnered with Granicus to undertake a full redesign of its My Wealden portal, implementing the <a href=\"https:\/\/granicus.com\/uk\/engagement-cloud\/\">Engagement Cloud<\/a> solution to place user experience and accessibility at the very heart of its operations. \u201cThe redesigned My Wealden portal brings together a wide range of council services into a single, coherent digital space,\u201d the team says. \u201cResidents can now access council tax, housing, waste, parking, and more \u2014 all from one place, with fewer clicks and less confusion.\u201d  <\/p>\n<p>My Wealden\u2019s key features now include:<\/p>\n<ul>\n<li>A modern and visually appealing interface that builds trust and improves usability. <\/li>\n<li>A carousel-based news delivery system that keeps residents abreast of updates. <\/li>\n<li>A list of popular services on the homepage for quick access. <\/li>\n<li>A feedback mechanism to foster transparency and continuous improvement. <\/li>\n<li>A custom bin day widget to offer waste collection details based on user location. <\/li>\n<\/ul>\n<p>These enhancements, say the team, are \u201cfunctional, thoughtful, and designed to reduce friction in everyday interactions with the council. The portal is fully responsive across devices and built to meet accessibility standards, ensuring inclusivity for all residents.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"The results of a redesign"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The results of a redesign<\/h2>\n<p>\u201cOne of the most significant improvements in the redesign was the portal&#8217;s alignment with WCAG accessibility standards,\u201d they emphasise, adding, \u201cAccessibility was not treated as a checkbox \u2014 it was embedded into every design and development decision.\u201d  <\/p>\n<p>On the back of this, the team worked to ensure that the portal\u2019s content can be read and navigated by screen readers and that WCAG 2.1 AA standards have been met for colour contrast and typography. They also ensured that the portal\u2019s interactive elements are keyboard-accessible and labelled and that its layout can be adapted across devices and assistive technologies. \u201cThese changes have made the portal more inclusive for residents with visual, motor, or cognitive impairments, and reflect Wealden&#8217;s commitment to equitable digital access,\u201d the team says. <\/p>\n<p>Speaking of their wider collaboration with Granicus, they add, \u201cGranicus played a key role in the success of this project. Their consultancy support helped refine the portal\u2019s structure, user flow, and integration of best practices \u2026 This partnership highlights Wealden\u2019s proactive approach to digital transformation.\u201d <\/p>\n<p>More than anything else, Wealden District Council\u2019s win reminds us that \u2014 just as governments are in service to their people \u2014 we at Granicus help governments serve their communities through technology. As we wrap this series, we offer our heartfelt congratulations to each of our UK winners at this year\u2019s Granicus Digital Government Awards, all of whom have used technology to make incredible strides for their residents and communities.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Jackie Reddy","title":"Content Manager"}]},{"acf_fc_layout":"anchor_nav","headline":"Jump to topic"},{"acf_fc_layout":"link_list","headline":"Related blog posts","link_list":[{"link":{"title":"A total change: Rhondda Cynon Taf Council\u2019s Health Determinants Research Collaboration upended the conventional consultation model","url":"https:\/\/granicus.com\/uk\/blog\/a-total-change-rhondda-cynon-taf-councils-health-determinants-research-collaboration-upended-the-conventional-consultation-model\/","target":""}},{"link":{"title":"Lending a hand, lifting a load: Wrexham County Borough Council supports residents through a greater sense of efficiency","url":"https:\/\/granicus.com\/uk\/blog\/lending-a-hand-lifting-a-load-wrexham-county-borough-council-supports-residents-through-a-greater-sense-of-efficiency\/","target":""}},{"link":{"title":"A place for everyone: How North Tyneside Council built a platform to raise all voices\u202f","url":"https:\/\/granicus.com\/uk\/blog\/a-place-for-everyone-how-north-tyneside-council-built-a-platform-to-raise-all-voices\/","target":""}},{"link":{"title":"Healthier, happier, greener: How Enfield Council created positive change within the community","url":"https:\/\/granicus.com\/uk\/blog\/healthier-happier-greener-how-enfield-council-created-positive-change-within-the-community\/","target":""}}]}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent 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