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Engagement Winner","filename":"Community-Engagement-Winner.png","filesize":340125,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","link":"https:\/\/granicus.com\/uk\/blog\/a-total-change-rhondda-cynon-taf-councils-health-determinants-research-collaboration-upended-the-conventional-consultation-model\/community-engagement-winner\/","alt":"","author":"25","description":"","caption":"","name":"community-engagement-winner","status":"inherit","uploaded_to":105999,"date":"2026-09-07 22:21:02","modified":"2026-09-07 22:21:26","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-300x188.png","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-768x480.png","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-24x15.png","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-48x30.png","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-64x40.png","menu-64x64-width":64,"menu-64x64-height":40}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Trust is the foundation of a healthy relationship between a government and its people. But for <a href=\"https:\/\/www.rctcbc.gov.uk\/EN\/GetInvolved\/RCTHealthDeterminantsResearchCollaboration\/RCTHealthDeterminantsResearchCollaborationHDRC.aspx\" target=\"_blank\">Rhondda Cynon Taf Council\u2019s Health Determinants Research Collaboration (RCT HDRC)<\/a>, the wellbeing of its residents isn\u2019t just the foundation of its work, but the driving force behind it. As the organisation whose aim is to change the rulebook on how decisions are made in local government \u2014 whose goal is to break the cycle of poverty and ill health in a region of Wales beset by stark inequalities \u2014 its collaboration with Granicus has helped to ensure that real-life resident experience ultimately shapes the services received by the wider community. <\/p>\n<p>As we\u2019ll see, RCT HDRC has taken a digitally innovative approach to its mission, an effort that has not only transformed how Rhondda Cynon Taf Council engages with its residents but helped to create a decision-making process that is accessible, inclusive, and transparent. This work has not only seen RCT HDRC named as the UK winner of the <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Trust & Transparency<\/a> category at this year\u2019s Granicus Digital Awards \u2014 an accolade that honours organisations implementing digital solutions to improve access, trust, and transparency in their communities \u2014 but empowered the organisation to strive for a healthier future for the residents of Rhondda Cynon Taf. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Trust, transparency, and transformation: A blueprint for the future "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Trust, transparency, and transformation: A blueprint for the future<\/h2>\n<p>In their entry submission for this category, the RCT HDRC team emphasise the scale and impact that this transformation had on their operations and their community. Far from being a tokenistic method of engagement, their collaboration with Granicus resulted in, \u201c\u2026 systemic change, making evidence, inclusivity, and transparency central to how the council works.\u201d <\/p>\n<p>But more than this, the team are firm in their view that, \u201cThis is not just a story of change \u2014 it’s a blueprint for the future. And it all started with the courage to listen, the wisdom to collaborate, and the power of Granicus to bring people together,\u201d an ethos that directly aligns with the spirit of this award. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Challenging convention "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Challenging convention<\/h2>\n<p>As they put it, RCT HDRC\u2019s vision is, \u201cTo break down silos, build trust, and create a culture where evidence-informed decision-making is the norm, not the exception.\u201d <\/p>\n<p>However, before that vision could be realised, <a href=\"https:\/\/www.rctcbc.gov.uk\/\" target=\"_blank\">Rhondda Cynon Taf Council<\/a> had to overcome significant challenges in terms of how decisions were made. These included: <\/p>\n<ul>\n<li>Tackling deep-rooted health inequalities, serious issues that required more informed and inclusive policymaking<\/li>\n<li>Combatting a conventional approach to decision making that limited the role of lived experience in shaping decisions<\/li>\n<li>Integrating evidence from different sources (community, research, operational data) in a regular and consistent manner<\/li>\n<li>Strengthening public trust and participation through transparent and more inclusive processes<\/li>\n<\/ul>\n"},{"acf_fc_layout":"anchor","anchor_name":"Flipping the script: a new approach to consultation "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Flipping the script: a new approach to consultation<\/h2>\n<p>Considering their approach, the team explain that, \u201cTraditional consultation often means asking for opinions after decisions are made. RCT HDRC flipped the script, moving to genuine co-production.\u201d Their idea was to move beyond a conventional approach to incorporate the views and voices of community members of those most impacted by the decision-making process. <\/p>\n<p>As part of their new model, RCT HDRC: <\/p>\n<ul>\n<li>Worked with Granicus to develop a bilingual engagement platform to enable ongoing, accessible community participation<\/li>\n<li>Embedded lived experience alongside academic and operational evidence in policy development<\/li>\n<li>Introduced the Evidence Pie framework, ensuring multiple sources of insight are equally valued<\/li>\n<li>Enabled residents to act as equal partners, including participation in governance and recruitment panels with voting rights<\/li>\n<li>Established a Community Voice model, supporting co-design of services and initiatives<\/li>\n<li>Built a new leadership team, which fuses together insight from the world of academia as well as the health and public sectors<\/li>\n<\/ul>\n<p>By working with Granicus \u2014 a collaboration which saw the organisation implement <a href=\"https:\/\/granicus.com\/uk\/engagement-cloud\/\">Engagement Cloud<\/a> to power its bilingual Make a Change platform \u2014 RCT HDRC made an active decision to invest in the confidence of the wider community. As they explain, \u201cBy combining personal support with digital transparency via Granicus, we created a process where participants felt valued and trusted the system.\u201d <\/p>\n<p>They go on to say that the Make a Change platform is central to their organisational transformation. \u201cThis isn’t just a website \u2014 it’s a living, breathing hub for dialogue, co-production, and transparency. Residents can share priorities, track progress, participate in polls, and even apply to become embedded within projects.\u201d User-friendly and accessible, it removes barriers for participation, ensuring that all can offer their insights and feedback. <\/p>\n<p>The RCT HDRC team are firm in their view that, \u201cThe Granicus platform has become the beating heart of community engagement, enabling ongoing conversations between the council and its citizens. It\u2019s not just about collecting feedback \u2014 it\u2019s about working together and building relationships and trust.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Reaping the benefits of change "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Reaping the benefits of change<\/h2>\n<p>The impact of this transformation has driven both a profound cultural and operational shift. \u201cThe results speak for themselves,\u201d say the team at RCT HDRC, but these include: <\/p>\n<ul>\n<li>Over <strong>100<\/strong> council officers trained<\/li>\n<li>Elected members co-producing training that has been highly received by staff<\/li>\n<li>Senior leaders at RCT now challenged on evidence provided as per the Evidence Pie framework<\/li>\n<li>National recognition and accolades, with the <a href=\"https:\/\/www.wlga.wales\" target=\"_blank\">Welsh Local Government Association (WLGA)<\/a> adopting this model for pan-Wales scrutiny training<\/li>\n<li>HDRC delivering national training on behalf of funders, and <strong>15<\/strong> other UK authorities adapting its approach<\/li>\n<\/ul>\n<p>But beyond these tangible results, Rhondda Cynon Taf has demonstrated a profound change in how councils build trust and transparency within their community. By embedding community voice and evidence into its core processes, the council has: <\/p>\n<ul>\n<li>Shifted from static consultation to a genuinely collaborative process of decision-making<\/li>\n<li>Strengthened community trust through visible, participatory governance<\/li>\n<li>Improved both the quality and relevance of council policy decisions<\/li>\n<li>Created a scalable model that has influenced broader sector practice<\/li>\n<\/ul>\n<p>Far from being simple incremental improvements, the team believe that all of these points are, \u201c\u2026 influencing practice far beyond Rhondda Cynon Taf,\u201d offering, \u201c\u2026 a systemic model integrating co-production, internal capability building, and a formalised evidence ecosystem \u2014 something never achieved before in local government.\u201d As the team at RCT HDRC go on to say, this is a space where, \u201cLeadership is a partnership, governance is transparent, and community voice is embedded at every level.\u201d <\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"image","image":{"ID":106018,"id":106018,"title":"Community Engagement Winner","filename":"Community-Engagement-Winner.png","filesize":340125,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","link":"https:\/\/granicus.com\/uk\/blog\/a-total-change-rhondda-cynon-taf-councils-health-determinants-research-collaboration-upended-the-conventional-consultation-model\/community-engagement-winner\/","alt":"","author":"25","description":"","caption":"","name":"community-engagement-winner","status":"inherit","uploaded_to":105999,"date":"2026-09-07 22:21:02","modified":"2026-09-07 22:21:26","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-300x188.png","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-768x480.png","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner.png","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-24x15.png","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-48x30.png","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Community-Engagement-Winner-64x40.png","menu-64x64-width":64,"menu-64x64-height":40}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>Trust is the foundation of a healthy relationship between a government and its people. But for <a href=\"https:\/\/www.rctcbc.gov.uk\/EN\/GetInvolved\/RCTHealthDeterminantsResearchCollaboration\/RCTHealthDeterminantsResearchCollaborationHDRC.aspx\" target=\"_blank\">Rhondda Cynon Taf Council\u2019s Health Determinants Research Collaboration (RCT HDRC)<\/a>, the wellbeing of its residents isn\u2019t just the foundation of its work, but the driving force behind it. As the organisation whose aim is to change the rulebook on how decisions are made in local government \u2014 whose goal is to break the cycle of poverty and ill health in a region of Wales beset by stark inequalities \u2014 its collaboration with Granicus has helped to ensure that real-life resident experience ultimately shapes the services received by the wider community. <\/p>\n<p>As we\u2019ll see, RCT HDRC has taken a digitally innovative approach to its mission, an effort that has not only transformed how Rhondda Cynon Taf Council engages with its residents but helped to create a decision-making process that is accessible, inclusive, and transparent. This work has not only seen RCT HDRC named as the UK winner of the <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Trust & Transparency<\/a> category at this year\u2019s Granicus Digital Awards \u2014 an accolade that honours organisations implementing digital solutions to improve access, trust, and transparency in their communities \u2014 but empowered the organisation to strive for a healthier future for the residents of Rhondda Cynon Taf. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Trust, transparency, and transformation: A blueprint for the future "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Trust, transparency, and transformation: A blueprint for the future<\/h2>\n<p>In their entry submission for this category, the RCT HDRC team emphasise the scale and impact that this transformation had on their operations and their community. Far from being a tokenistic method of engagement, their collaboration with Granicus resulted in, \u201c\u2026 systemic change, making evidence, inclusivity, and transparency central to how the council works.\u201d <\/p>\n<p>But more than this, the team are firm in their view that, \u201cThis is not just a story of change \u2014 it’s a blueprint for the future. And it all started with the courage to listen, the wisdom to collaborate, and the power of Granicus to bring people together,\u201d an ethos that directly aligns with the spirit of this award. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Challenging convention "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Challenging convention<\/h2>\n<p>As they put it, RCT HDRC\u2019s vision is, \u201cTo break down silos, build trust, and create a culture where evidence-informed decision-making is the norm, not the exception.\u201d <\/p>\n<p>However, before that vision could be realised, <a href=\"https:\/\/www.rctcbc.gov.uk\/\" target=\"_blank\">Rhondda Cynon Taf Council<\/a> had to overcome significant challenges in terms of how decisions were made. These included: <\/p>\n<ul>\n<li>Tackling deep-rooted health inequalities, serious issues that required more informed and inclusive policymaking<\/li>\n<li>Combatting a conventional approach to decision making that limited the role of lived experience in shaping decisions<\/li>\n<li>Integrating evidence from different sources (community, research, operational data) in a regular and consistent manner<\/li>\n<li>Strengthening public trust and participation through transparent and more inclusive processes<\/li>\n<\/ul>\n"},{"acf_fc_layout":"anchor","anchor_name":"Flipping the script: a new approach to consultation "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Flipping the script: a new approach to consultation<\/h2>\n<p>Considering their approach, the team explain that, \u201cTraditional consultation often means asking for opinions after decisions are made. RCT HDRC flipped the script, moving to genuine co-production.\u201d Their idea was to move beyond a conventional approach to incorporate the views and voices of community members of those most impacted by the decision-making process. <\/p>\n<p>As part of their new model, RCT HDRC: <\/p>\n<ul>\n<li>Worked with Granicus to develop a bilingual engagement platform to enable ongoing, accessible community participation<\/li>\n<li>Embedded lived experience alongside academic and operational evidence in policy development<\/li>\n<li>Introduced the Evidence Pie framework, ensuring multiple sources of insight are equally valued<\/li>\n<li>Enabled residents to act as equal partners, including participation in governance and recruitment panels with voting rights<\/li>\n<li>Established a Community Voice model, supporting co-design of services and initiatives<\/li>\n<li>Built a new leadership team, which fuses together insight from the world of academia as well as the health and public sectors<\/li>\n<\/ul>\n<p>By working with Granicus \u2014 a collaboration which saw the organisation implement <a href=\"https:\/\/granicus.com\/uk\/engagement-cloud\/\">Engagement Cloud<\/a> to power its bilingual Make a Change platform \u2014 RCT HDRC made an active decision to invest in the confidence of the wider community. As they explain, \u201cBy combining personal support with digital transparency via Granicus, we created a process where participants felt valued and trusted the system.\u201d <\/p>\n<p>They go on to say that the Make a Change platform is central to their organisational transformation. \u201cThis isn’t just a website \u2014 it’s a living, breathing hub for dialogue, co-production, and transparency. Residents can share priorities, track progress, participate in polls, and even apply to become embedded within projects.\u201d User-friendly and accessible, it removes barriers for participation, ensuring that all can offer their insights and feedback. <\/p>\n<p>The RCT HDRC team are firm in their view that, \u201cThe Granicus platform has become the beating heart of community engagement, enabling ongoing conversations between the council and its citizens. It\u2019s not just about collecting feedback \u2014 it\u2019s about working together and building relationships and trust.\u201d <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Reaping the benefits of change "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Reaping the benefits of change<\/h2>\n<p>The impact of this transformation has driven both a profound cultural and operational shift. \u201cThe results speak for themselves,\u201d say the team at RCT HDRC, but these include: <\/p>\n<ul>\n<li>Over <strong>100<\/strong> council officers trained<\/li>\n<li>Elected members co-producing training that has been highly received by staff<\/li>\n<li>Senior leaders at RCT now challenged on evidence provided as per the Evidence Pie framework<\/li>\n<li>National recognition and accolades, with the <a href=\"https:\/\/www.wlga.wales\" target=\"_blank\">Welsh Local Government Association (WLGA)<\/a> adopting this model for pan-Wales scrutiny training<\/li>\n<li>HDRC delivering national training on behalf of funders, and <strong>15<\/strong> other UK authorities adapting its approach<\/li>\n<\/ul>\n<p>But beyond these tangible results, Rhondda Cynon Taf has demonstrated a profound change in how councils build trust and transparency within their community. By embedding community voice and evidence into its core processes, the council has: <\/p>\n<ul>\n<li>Shifted from static consultation to a genuinely collaborative process of decision-making<\/li>\n<li>Strengthened community trust through visible, participatory governance<\/li>\n<li>Improved both the quality and relevance of council policy decisions<\/li>\n<li>Created a scalable model that has influenced broader sector practice<\/li>\n<\/ul>\n<p>Far from being simple incremental improvements, the team believe that all of these points are, \u201c\u2026 influencing practice far beyond Rhondda Cynon Taf,\u201d offering, \u201c\u2026 a systemic model integrating co-production, internal capability building, and a formalised evidence ecosystem \u2014 something never achieved before in local government.\u201d As the team at RCT HDRC go on to say, this is a space where, \u201cLeadership is a partnership, governance is transparent, and community voice is embedded at every level.\u201d <\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Jackie Reddy","title":"Content Manager"}]},{"acf_fc_layout":"anchor_nav","headline":"Jump to topic"},{"acf_fc_layout":"link_list","headline":"Related resources","link_list":[{"link":{"title":"Lending a hand, lifting a load: Wrexham County Borough Council supports residents through a greater sense of efficiency","url":"https:\/\/granicus.com\/uk\/blog\/lending-a-hand-lifting-a-load-wrexham-county-borough-council-supports-residents-through-a-greater-sense-of-efficiency\/","target":""}},{"link":{"title":"A place for everyone: How North Tyneside Council built a platform to raise all voices\u202f","url":"https:\/\/granicus.com\/uk\/blog\/a-place-for-everyone-how-north-tyneside-council-built-a-platform-to-raise-all-voices\/","target":""}},{"link":{"title":"Healthier, happier, greener: How Enfield Council created positive 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