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18:50:46","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-300x188.jpg","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-768x480.jpg","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-24x15.jpg","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-48x30.jpg","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-64x40.jpg","menu-64x64-width":64,"menu-64x64-height":40}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>A community is the\u202fsum\u202fof\u202fits residents, the totality\u202fof their\u202findividual\u202fneeds, their hopes, and their dreams. In its purest form,\u202fit\u2019s\u202fa perfect circle, a place where everyone is not only connected\u202fto each other, but with those that serve them.\u202fBut\u202fit\u2019s\u202fnot always easy for organisations to capture\u202findividual voices and views, a\u202fpoint that\u202frenders\u202fthe circle of community\u202fnot simply imperfect, but incomplete.<\/p>\n<p>As\u202fwe\u2019ll\u202fsee, this year\u2019s\u202fUK winner of the Community Engagement category of our <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a>\u202f\u2014\u202fan\u202fhonour\u202fgiven to\u202fan organisation\u202ffor\u202ftheir creative use of digital tools to inform and engage\u202f\u2014\u202fhas\u202fused technology to\u202fchange\u202fhow it interacts with\u202fits\u202fresidents.\u202fIndeed, for\u202fthe\u202f<a href=\"https:\/\/legacy.northtyneside.gov.uk\" target=\"_blank\">North Tyneside Council<\/a> Engagement Team, technology has provided not just a means of transforming its consultation process, but\u202fan opportunity to show how\u202findividual\u202fparticipation and\u202ffeedback\u202fplays\u202fa real part in\u202fshaping council decisions\u202f\u2014\u202for, in other words, a\u202fway of reinforcing that all-important circle of community.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A\u202ffundamental shift in the\u202fengagement process\u202f "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A\u202ffundamental shift in the\u202fengagement process<\/h2>\n<p>In their entry submission for this category,\u202fthe team\u202fstate that, since working in collaboration with Granicus, \u201cNorth Tyneside Council has\u202ftransformed <a href=\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\">how it listens to and involves its residents<\/a>.\u201d As\u202fwe\u2019ll\u202fexplore,\u202fthis transformation has\u202fseen the council create a single digital home for its engagement activities,\u202fsomething that has in turn\u202fmade it possible\u202ffor the organisation to\u202fgenerate\u202fengagement across\u202fall\u202fits services\u202fwhile increasing accessibility\u202fand reach.\u202fAs the team put it, \u201cThese improvements were not possible under the previous fragmented approach.\u201d\u202f <\/p>\n<p>These wholesale changes, they feel, exemplify\u202fthe\u202fcreative\u202fspirit of this award, and have\u202f\u201cenabled a genuine and lasting transformation in how residents influence decisions that shape the borough.\u201d\u202f <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A complex challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A complex challenge<\/h2>\n<p>While the sheer complexity of this initiative alone was a major challenge, the council\u2019s Transport, Climate, and Place team had three other additional barriers to surmount in order to achieve their goals: participation fatigue among residents, a distrust of digital engagement, and a legacy of siloed projects within Enfield. Further explaining resident sentiment prior to undertaking this initiative \u2014 which sought to reshape the area\u2019s transport links and services via community feedback \u2014 the team explained that \u201cSome residents are wary of digital engagement or feel engagement with the community is a \u2018tick box\u2019 exercise \u2026 Further, transport interventions often require statutory consultation, formal objections, and legal processes. This can feel exclusionary for community members and limit constructive conversations.\u201d <\/p>\n<p>The Transport, Climate, and Place team noted within their award entry that, \u201cHistorically, community engagement on place and transport projects in Enfield was fragmented with residents being engaged on individual projects through different channels and without a broader context for their understanding.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Overcoming the frustration and challenge of fragmentation\u202f\u202f"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Overcoming the frustration and challenge of fragmentation<\/h2>\n<p>Prior to their transformation,\u202f\u201cEngagement was inconsistent and disconnected,\u201d the team said. \u201cIndividual services designed and promoted their own consultations with no central oversight. Residents often received several consultations at once, many covering\u202fsimilar topics. Engagement was spread across web pages, documents, paper forms,\u202fand isolated online surveys.\u201d This, they say, made it\u202fchallenging\u202fnot only for residents to find opportunities for engagement and participation, but to feel confident that their feedback truly mattered.<\/p>\n<p>\u201cAlthough the council did produce accessible formats such as easy read documents, BSL\u202f[British Sign Language]\u202fvideos,\u202fand audio summaries, there was no consistent or visible place to host and promote them,\u201d North Tyneside explained in its submission. \u201cAs a result, residents with access needs did not always know where to find the materials intended for them.\u201d<\/p>\n<p>Alongside this, while some demographic data was collected, it\u202fwasn\u2019t\u202fnecessarily being used for strategic outreach or to improve representation. All of this, they say, resulted in \u201ca\u202ffragmented, frustrating experience for residents and an inefficient process for staff. The council needed a <a href=\"https:\/\/granicus.com\/uk\/resource\/unlocking-the-future-of-public-services-driving-digital-transformation-across-government\/\">single, structured,\u202fand accessible system<\/a> to deliver meaningful engagement at scale.\u201d<\/p>\n<h3>A single space\u202fto engage all residents<\/h3>\n<p>By introducing\u202fits <a href=\"https:\/\/haveyoursay.northtyneside.gov.uk\" target=\"_blank\">Our North Tyneside Voice<\/a> platform\u202f\u2014\u202fpowered by Granicus\u2019 <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\">Sentiment &amp; Feedback solution (EngagementHQ)<\/a> \u2014 the organisation\u202fcreated one\u202fcentral hub\u202ffor its consultation efforts, a home for\u202fall\u202fits surveys, hubs, newsletters, and feedback loops.\u202fWhile this\u202fshift improved the overall quality and coordination of engagement, it also helped to\u202fensure that certain standards of accessibility\u202f\u2014\u202fsuch as easy-read, audio, and\u202fBSL\u202fcontent\u202f\u2014\u202fwere automatically embedded within the engagement process.<\/p>\n<p>Additionally, the introduction of this platform also allowed the council to achieve its goal of improving its\u202fdemographic reach.\u202f\u201cThe range of digital tools within EngagementHQ has widened the ways residents can take part,\u201d the team stated. \u201cThese include forums, question and answer tools, mapping features, idea boards, video explainers,\u202fand short polls. These options appeal to\u202fdifferent groups\u202fand help make engagement more meaningful.\u201d<\/p>\n<p>These options weren\u2019t something North Tyneside Council was able to find in other engagement solutions.<\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cEngagementHQ was selected because it provided all the functionality\u202frequired\u202fto modernise, unify,\u202fand expand community participation, the council\u202fidentified\u202fit as the only platform capable of delivering the transformation needed.\u201d","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"The true impact of a total transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The true impact of a total transformation<\/h2>\n<p>Today, the team are in agreement that \u201cthis project was vital in transforming how North Tyneside Council engages with residents, creating a single, accessible,\u202fand transparent approach\u202fto consultation across the organisation.\u201d From increased participation to improved representation\u202fand strengthened\u202ftrust,\u202fthe\u202fOur North Tyneside Voice\u202fplatform\u202fhas\u202fcreated a measurable impact among\u202fboth\u202fresidents\u202fand on\u202finternal\u202fcouncil operations.<\/p>\n<p>Specifically, it has driven significant\u202fimprovements in both the scale\u202fand inclusivity of engagement:<\/p>\n<ul>\n<li>Increased resident panel participation\u202ffrom\u202f153 to 2,506 participants.<\/li>\n<li>Expanded\u202fresident participation\u202facross\u202fall\u202fthe council\u2019s\u202f20 wards.<\/li>\n<li>Grew participation from ethnic communities, council tenants,\u202fand young people,\u202fwith\u202fthe\u202fparticipation\u202fof\u202fthose aged under 25\u202fsurging\u202ffrom 1 to 100.<\/li>\n<\/ul>\n<p>These figures\u202fdemonstrate\u202fthat\u202fNorth Tyneside has moved from merely executing consultation as a process to\u202fembedding\u202fengagement\u202fwithin\u202fits\u202fcore operating model, using feedback to inform major policies\u202f\u2014\u202fincluding its\u202fResident Engagement Strategy 2026-2029.\u202fIn turn, this\u202fprogress\u202fhas\u202fdone much to create\u202fa more transparent, accountable,\u202fand inclusive relationship with\u202feach and every\u202fone of its\u202fresidents.\u202fToday, it is an approach that is\u202fenabling:<\/p>\n<ul>\n<li>Stronger public trust\u202fin the council via\u202f\u201cYou Said, We Did\u201d\u202fstyle initiatives<\/li>\n<li>More evidence-based decision-making<\/li>\n<li>Improved accessibility and participation at scale<\/li>\n<li>A sustainable foundation for future engagement<\/li>\n<\/ul>\n<blockquote><p>\u201cEngagementHQ provided the central structure that had been missing. It gave residents one clear place to visit for engagement and allowed the council to apply consistent standards across every project,\u201d say the team,\u202fwhich meant finally \u201creaching those we had never reached before,\u201d ensuring that all are\u202fconnected\u202fwith\u202fthe wider circle of their community.<\/p><\/blockquote>\n<p>As\u202fthe winners of our last two categories\u202fhave\u202fdemonstrated, internal operations can have a direct impact\u202fnot just on organisational output, but on\u202fthe total\u202fsum of\u202fresident experience. In our next two blogs,\u202fwe\u2019ll\u202fbe meeting\u202fthe winners of this year\u2019s Operational Excellence category, exploring how\u202fthey\u2019ve\u202fenhanced their\u202fefficiency to better benefit\u202fnot just their own organisations, but their wider\u202fcommunities.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"image","image":{"ID":103608,"id":103608,"title":"Hero-Resource-Blog-Changemaker-Winner-UK (1)","filename":"Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","filesize":20231,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","link":"https:\/\/granicus.com\/uk\/blog\/healthier-happier-greener-how-enfield-council-created-positive-change-within-the-community\/hero-resource-blog-changemaker-winner-uk-1\/","alt":"A graphic for \"Changemaker Winner,\" Enfield Council.","author":"36","description":"","caption":"","name":"hero-resource-blog-changemaker-winner-uk-1","status":"inherit","uploaded_to":103601,"date":"2026-06-24 18:50:32","modified":"2026-06-24 18:50:46","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-300x188.jpg","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-768x480.jpg","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-24x15.jpg","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-48x30.jpg","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-64x40.jpg","menu-64x64-width":64,"menu-64x64-height":40}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>A community is the\u202fsum\u202fof\u202fits residents, the totality\u202fof their\u202findividual\u202fneeds, their hopes, and their dreams. In its purest form,\u202fit\u2019s\u202fa perfect circle, a place where everyone is not only connected\u202fto each other, but with those that serve them.\u202fBut\u202fit\u2019s\u202fnot always easy for organisations to capture\u202findividual voices and views, a\u202fpoint that\u202frenders\u202fthe circle of community\u202fnot simply imperfect, but incomplete.<\/p>\n<p>As\u202fwe\u2019ll\u202fsee, this year\u2019s\u202fUK winner of the Community Engagement category of our <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a>\u202f\u2014\u202fan\u202fhonour\u202fgiven to\u202fan organisation\u202ffor\u202ftheir creative use of digital tools to inform and engage\u202f\u2014\u202fhas\u202fused technology to\u202fchange\u202fhow it interacts with\u202fits\u202fresidents.\u202fIndeed, for\u202fthe\u202f<a href=\"https:\/\/legacy.northtyneside.gov.uk\" target=\"_blank\">North Tyneside Council<\/a> Engagement Team, technology has provided not just a means of transforming its consultation process, but\u202fan opportunity to show how\u202findividual\u202fparticipation and\u202ffeedback\u202fplays\u202fa real part in\u202fshaping council decisions\u202f\u2014\u202for, in other words, a\u202fway of reinforcing that all-important circle of community.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A\u202ffundamental shift in the\u202fengagement process\u202f "},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A\u202ffundamental shift in the\u202fengagement process<\/h2>\n<p>In their entry submission for this category,\u202fthe team\u202fstate that, since working in collaboration with Granicus, \u201cNorth Tyneside Council has\u202ftransformed <a href=\"https:\/\/granicus.com\/uk\/blog\/the-future-of-public-services-a-digital-strategy-unpacked\/\">how it listens to and involves its residents<\/a>.\u201d As\u202fwe\u2019ll\u202fexplore,\u202fthis transformation has\u202fseen the council create a single digital home for its engagement activities,\u202fsomething that has in turn\u202fmade it possible\u202ffor the organisation to\u202fgenerate\u202fengagement across\u202fall\u202fits services\u202fwhile increasing accessibility\u202fand reach.\u202fAs the team put it, \u201cThese improvements were not possible under the previous fragmented approach.\u201d\u202f <\/p>\n<p>These wholesale changes, they feel, exemplify\u202fthe\u202fcreative\u202fspirit of this award, and have\u202f\u201cenabled a genuine and lasting transformation in how residents influence decisions that shape the borough.\u201d\u202f <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A complex challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A complex challenge<\/h2>\n<p>While the sheer complexity of this initiative alone was a major challenge, the council\u2019s Transport, Climate, and Place team had three other additional barriers to surmount in order to achieve their goals: participation fatigue among residents, a distrust of digital engagement, and a legacy of siloed projects within Enfield. Further explaining resident sentiment prior to undertaking this initiative \u2014 which sought to reshape the area\u2019s transport links and services via community feedback \u2014 the team explained that \u201cSome residents are wary of digital engagement or feel engagement with the community is a \u2018tick box\u2019 exercise \u2026 Further, transport interventions often require statutory consultation, formal objections, and legal processes. This can feel exclusionary for community members and limit constructive conversations.\u201d <\/p>\n<p>The Transport, Climate, and Place team noted within their award entry that, \u201cHistorically, community engagement on place and transport projects in Enfield was fragmented with residents being engaged on individual projects through different channels and without a broader context for their understanding.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"Overcoming the frustration and challenge of fragmentation\u202f\u202f"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>Overcoming the frustration and challenge of fragmentation<\/h2>\n<p>Prior to their transformation,\u202f\u201cEngagement was inconsistent and disconnected,\u201d the team said. \u201cIndividual services designed and promoted their own consultations with no central oversight. Residents often received several consultations at once, many covering\u202fsimilar topics. Engagement was spread across web pages, documents, paper forms,\u202fand isolated online surveys.\u201d This, they say, made it\u202fchallenging\u202fnot only for residents to find opportunities for engagement and participation, but to feel confident that their feedback truly mattered.<\/p>\n<p>\u201cAlthough the council did produce accessible formats such as easy read documents, BSL\u202f[British Sign Language]\u202fvideos,\u202fand audio summaries, there was no consistent or visible place to host and promote them,\u201d North Tyneside explained in its submission. \u201cAs a result, residents with access needs did not always know where to find the materials intended for them.\u201d<\/p>\n<p>Alongside this, while some demographic data was collected, it\u202fwasn\u2019t\u202fnecessarily being used for strategic outreach or to improve representation. All of this, they say, resulted in \u201ca\u202ffragmented, frustrating experience for residents and an inefficient process for staff. The council needed a <a href=\"https:\/\/granicus.com\/uk\/resource\/unlocking-the-future-of-public-services-driving-digital-transformation-across-government\/\">single, structured,\u202fand accessible system<\/a> to deliver meaningful engagement at scale.\u201d<\/p>\n<h3>A single space\u202fto engage all residents<\/h3>\n<p>By introducing\u202fits <a href=\"https:\/\/haveyoursay.northtyneside.gov.uk\" target=\"_blank\">Our North Tyneside Voice<\/a> platform\u202f\u2014\u202fpowered by Granicus\u2019 <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\">Sentiment &amp; Feedback solution (EngagementHQ)<\/a> \u2014 the organisation\u202fcreated one\u202fcentral hub\u202ffor its consultation efforts, a home for\u202fall\u202fits surveys, hubs, newsletters, and feedback loops.\u202fWhile this\u202fshift improved the overall quality and coordination of engagement, it also helped to\u202fensure that certain standards of accessibility\u202f\u2014\u202fsuch as easy-read, audio, and\u202fBSL\u202fcontent\u202f\u2014\u202fwere automatically embedded within the engagement process.<\/p>\n<p>Additionally, the introduction of this platform also allowed the council to achieve its goal of improving its\u202fdemographic reach.\u202f\u201cThe range of digital tools within EngagementHQ has widened the ways residents can take part,\u201d the team stated. \u201cThese include forums, question and answer tools, mapping features, idea boards, video explainers,\u202fand short polls. These options appeal to\u202fdifferent groups\u202fand help make engagement more meaningful.\u201d<\/p>\n<p>These options weren\u2019t something North Tyneside Council was able to find in other engagement solutions.<\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cEngagementHQ was selected because it provided all the functionality\u202frequired\u202fto modernise, unify,\u202fand expand community participation, the council\u202fidentified\u202fit as the only platform capable of delivering the transformation needed.\u201d","quote_author":"","quote_author_title":""},{"acf_fc_layout":"anchor","anchor_name":"The true impact of a total transformation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>The true impact of a total transformation<\/h2>\n<p>Today, the team are in agreement that \u201cthis project was vital in transforming how North Tyneside Council engages with residents, creating a single, accessible,\u202fand transparent approach\u202fto consultation across the organisation.\u201d From increased participation to improved representation\u202fand strengthened\u202ftrust,\u202fthe\u202fOur North Tyneside Voice\u202fplatform\u202fhas\u202fcreated a measurable impact among\u202fboth\u202fresidents\u202fand on\u202finternal\u202fcouncil operations.<\/p>\n<p>Specifically, it has driven significant\u202fimprovements in both the scale\u202fand inclusivity of engagement:<\/p>\n<ul>\n<li>Increased resident panel participation\u202ffrom\u202f153 to 2,506 participants.<\/li>\n<li>Expanded\u202fresident participation\u202facross\u202fall\u202fthe council\u2019s\u202f20 wards.<\/li>\n<li>Grew participation from ethnic communities, council tenants,\u202fand young people,\u202fwith\u202fthe\u202fparticipation\u202fof\u202fthose aged under 25\u202fsurging\u202ffrom 1 to 100.<\/li>\n<\/ul>\n<p>These figures\u202fdemonstrate\u202fthat\u202fNorth Tyneside has moved from merely executing consultation as a process to\u202fembedding\u202fengagement\u202fwithin\u202fits\u202fcore operating model, using feedback to inform major policies\u202f\u2014\u202fincluding its\u202fResident Engagement Strategy 2026-2029.\u202fIn turn, this\u202fprogress\u202fhas\u202fdone much to create\u202fa more transparent, accountable,\u202fand inclusive relationship with\u202feach and every\u202fone of its\u202fresidents.\u202fToday, it is an approach that is\u202fenabling:<\/p>\n<ul>\n<li>Stronger public trust\u202fin the council via\u202f\u201cYou Said, We Did\u201d\u202fstyle initiatives<\/li>\n<li>More evidence-based decision-making<\/li>\n<li>Improved accessibility and participation at scale<\/li>\n<li>A sustainable foundation for future engagement<\/li>\n<\/ul>\n<blockquote><p>\u201cEngagementHQ provided the central structure that had been missing. It gave residents one clear place to visit for engagement and allowed the council to apply consistent standards across every project,\u201d say the team,\u202fwhich meant finally \u201creaching those we had never reached before,\u201d ensuring that all are\u202fconnected\u202fwith\u202fthe wider circle of their community.<\/p><\/blockquote>\n<p>As\u202fthe winners of our last two categories\u202fhave\u202fdemonstrated, internal operations can have a direct impact\u202fnot just on organisational output, but on\u202fthe total\u202fsum of\u202fresident experience. In our next two blogs,\u202fwe\u2019ll\u202fbe meeting\u202fthe winners of this year\u2019s Operational Excellence category, exploring how\u202fthey\u2019ve\u202fenhanced their\u202fefficiency to better benefit\u202fnot just their own organisations, but their wider\u202fcommunities.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Jackie Reddy","title":"Content Manager"}]},{"acf_fc_layout":"anchor_nav","headline":"Jump to topic"},{"acf_fc_layout":"link_list","headline":"Related resources","link_list":[{"link":{"title":"Healthier, happier, greener: How Enfield Council created positive change within the community","url":"https:\/\/granicus.com\/uk\/blog\/healthier-happier-greener-how-enfield-council-created-positive-change-within-the-community\/","target":""}},{"link":{"title":"Unlocking the future of public services: Driving digital transformation across 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