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Indeed, as our UK winners of this year\u2019s <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a> show, great things happen when the right people, processes, and technologies come together. That\u2019s why we\u2019re taking a moment to celebrate this year\u2019s honourees across six different categories, exploring not just how they won, but how their work can offer real insight \u2014 and even inspiration \u2014 for every organisation striving to deliver better outcomes for those they serve. <\/p>\n<p>It\u2019s fitting then, that we begin this series by meeting the Transport, Climate, and Place team at <a href=\"https:\/\/www.enfield.gov.uk\/\" target=\"_blank\">Enfield Council<\/a>, who took the top spot in this year\u2019s Changemaker category. Rooted in positive outcomes, this is an award given to an individual, team, or project dedicated to solving problems in a unique way, all while delivering the kind of results that make a true difference to their communities. With that thought in mind, let\u2019s explore not just how Enfield won, but what their win means for the residents in this part of London.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A principled approach to participation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A principled approach to participation<\/h2>\n<p>By blending ambition and commitment with strategy and principle, the Transport, Climate, and Place team has fundamentally reshaped how its community engages with transport and place projects throughout the Enfield area. Acknowledging the inherent complexity that typically accompanies large-scale pieces of work involving transport and place-shaping, Enfield set themselves apart by deliberately placing certain key principles \u2014 namely, transparency, inclusivity, and engagement \u2014 at the heart of their efforts to make their community a healthier, greener, and more welcoming place.  <\/p>\n<p>But more than this, their unique strategy \u2014 a blend of digital tactics and on-the-ground effort \u2014 proved to be just the right solution for the challenges facing Enfield. After all, for the team, the goal wasn\u2019t merely to build infrastructure, but to ensure that their community was involved in every phase of the process to create it. As we\u2019ll see, this thought and care has paid off. \u201cOur work has not only strengthened democratic participation but has directly improved outcomes for communities across a large, diverse borough,\u201d the team explained.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A complex challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A complex challenge<\/h2>\n<p>While the sheer complexity of this initiative alone was a major challenge, the council\u2019s Transport, Climate, and Place team had three other additional barriers to surmount in order to achieve their goals: participation fatigue among residents, a distrust of digital engagement, and a legacy of siloed projects within Enfield. Further explaining resident sentiment prior to undertaking this initiative \u2014 which sought to reshape the area\u2019s transport links and services via community feedback \u2014 the team explained that \u201cSome residents are wary of digital engagement or feel engagement with the community is a \u2018tick box\u2019 exercise \u2026 Further, transport interventions often require statutory consultation, formal objections, and legal processes. This can feel exclusionary for community members and limit constructive conversations.\u201d <\/p>\n<p>The Transport, Climate, and Place team noted within their award entry that, \u201cHistorically, community engagement on place and transport projects in Enfield was fragmented with residents being engaged on individual projects through different channels and without a broader context for their understanding.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"How Enfield achieved change"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>How Enfield achieved change<\/h2>\n<p>The team took a two-pronged approach to addressing these challenges, a tactic that has ultimately helped it to implement projects that serve the entire community while simultaneously overcoming the recognised barriers to resident engagement within Enfield. <\/p>\n<p>First and foremost, the team turned its <a href=\"https:\/\/letstalk.enfield.gov.uk\/hub-page\/journeysandplaces\" target=\"_blank\">Let\u2019s Talk Enfield portal<\/a> \u2014 powered by Granicus\u2019 <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\" target=\"_blank\">Sentiment &#038; Feedback solution (EngagementHQ)<\/a> \u2014 into a forum for <a href=\"https:\/\/granicus.com\/uk\/blog\/why-is-community-engagement-important\/\">transparent dialogue<\/a>. Today, \u201cEvery project page hosts a dynamic news feed where updates, decisions, designs, and outcomes are clearly explained. Residents can subscribe for updates, enabling them to stay involved,\u201d the team explains, adding, \u201cThis approach builds trust and\u202fdemonstrates\u202fthat resident input genuinely shapes outcomes.\u201d <\/p>\n<p>But in addition to this digital strategy, Enfield adds that, \u201cOne of our team&#8217;s most transformative approaches is our commitment to &#8216;engaging by doing.\u2019\u201d Rather than relying on static conceptual drawings, the team actively invited residents to experience ideas and opportunities first-hand. For the people of Enfield, this meant taking part in temporary trials, community planting days, urban design pilots, and hands-on activities \u2014 like dance workshops, cycle training, guided rides and walks, and visits to a local cycling hub. This thoughtful approach ultimately resulted in deeper, more meaningful feedback, the kind of insight that\u2019s rooted in lived experience and essential in building long-term community ownership.\u202f <\/p>\n<p>To complement these efforts, the team now uses a wide range of devices \u2014 especially <a href=\"https:\/\/granicus.com\/uk\/blog\/engagementhq-online-community-engagement-tools\/#places\">interactive maps where residents can drop pins and share ideas<\/a> \u2014 to foster engagement from the outset of any project. As the team put it, \u201cOur hybrid approach balances digital and face-to-face engagement,\u202frecognising\u202fthat meaningful participation requires both. Alongside online tools, the team delivers community days, drop-in events, workshops, stakeholder meetings, and community panels, ensuring that every resident can be heard.\u201d This final point is extremely relevant, especially given Enfield\u2019s emphasis on equity and inclusion for its residents \u2014 particularly those from within its underrepresented communities. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A clear community impact"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A clear community impact<\/h2>\n<p>For the team at Enfield, the results of their efforts have been deeply felt and wide-ranging. But above all, they have ensured that active travel is now accessible to all within their community, embedding healthy habits and a healthy future for residents throughout this area of London. <\/p>\n<p>As the team explain,<\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cThere have been over 115,000 visits to\u202fLet's\u202fTalk Enfield in the past 12 months, a 22% increase on the previous year. Since the start of 2025, we have published 284 project updates and delivered 65 surveys, amongst many other tools, activities\u202fand events, setting a new standard for transparency and communication.\u201d","quote_author":"","quote_author_title":""},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>What\u2019s more, they add that, \u201cEngagement with young people and disabled residents has increased\u202fsubstantially through\u202ftargeted initiatives. Thousands have taken part in active travel activities, and public feedback has directly influenced the Transport Strategy, Place Shaping Framework, and major public realm designs. The results reflect community priorities while contributing to Enfield&#8217;s climate emergency commitments.\u201d <\/p>\n<p>On the back of all of this \u2014 by encouraging residents to utilise active forms of travel (i.e., walking, wheeling, cycling)\u202fand public transport \u2014 the team\u2019s work has helped to support sustainability and environmental goals while building a sense of social cohesion. As they put it, \u201cThrough innovation, creativity, vision, and dedication, we have\u202festablished\u202fa new model for inclusive, experiential, and transparent engagement. Our work has empowered communities, improved outcomes, built trust, and delivered tangible change on the ground.\u201d <\/p>\n<p>This vision of change \u2014 realised by the team at Enfield in concert with its residents \u2014 is certainly something worth celebrating. With that in mind, stay with us as we honour the winner of our Community Engagement category, an accolade that goes to an organisation that has transformed its approach to resident participation, reaping rich rewards from its streamlined approach to consultation and feedback.<\/p>\n"}],"2_column_w_sidebar":{"page_content_builder":[{"acf_fc_layout":"image","image":{"ID":103608,"id":103608,"title":"Hero-Resource-Blog-Changemaker-Winner-UK (1)","filename":"Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","filesize":20231,"url":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","link":"https:\/\/granicus.com\/uk\/blog\/healthier-happier-greener-how-enfield-council-created-positive-change-within-the-community\/hero-resource-blog-changemaker-winner-uk-1\/","alt":"A graphic for \"Changemaker Winner,\" Enfield Council.","author":"36","description":"","caption":"","name":"hero-resource-blog-changemaker-winner-uk-1","status":"inherit","uploaded_to":103601,"date":"2026-06-24 18:50:32","modified":"2026-06-24 18:50:46","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/granicus.com\/wp-includes\/images\/media\/default.png","width":800,"height":500,"sizes":{"thumbnail":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-300x188.jpg","medium-width":300,"medium-height":188,"medium_large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-768x480.jpg","medium_large-width":768,"medium_large-height":480,"large":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","large-width":800,"large-height":500,"1536x1536":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","1536x1536-width":800,"1536x1536-height":500,"2048x2048":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1.jpg","2048x2048-width":800,"2048x2048-height":500,"menu-24x24":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-24x15.jpg","menu-24x24-width":24,"menu-24x24-height":15,"menu-48x48":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-48x30.jpg","menu-48x48-width":48,"menu-48x48-height":30,"menu-64x64":"https:\/\/granicus.com\/wp-content\/uploads\/Hero-Resource-Blog-Changemaker-Winner-UK-1-64x40.jpg","menu-64x64-width":64,"menu-64x64-height":40}}},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>When it comes to public service, every achievement is an accolade worth celebrating. Indeed, as our UK winners of this year\u2019s <a href=\"https:\/\/granicus.com\/uk\/digital-awards\/\">Granicus Digital Government Awards<\/a> show, great things happen when the right people, processes, and technologies come together. That\u2019s why we\u2019re taking a moment to celebrate this year\u2019s honourees across six different categories, exploring not just how they won, but how their work can offer real insight \u2014 and even inspiration \u2014 for every organisation striving to deliver better outcomes for those they serve. <\/p>\n<p>It\u2019s fitting then, that we begin this series by meeting the Transport, Climate, and Place team at <a href=\"https:\/\/www.enfield.gov.uk\/\" target=\"_blank\">Enfield Council<\/a>, who took the top spot in this year\u2019s Changemaker category. Rooted in positive outcomes, this is an award given to an individual, team, or project dedicated to solving problems in a unique way, all while delivering the kind of results that make a true difference to their communities. With that thought in mind, let\u2019s explore not just how Enfield won, but what their win means for the residents in this part of London.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A principled approach to participation"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A principled approach to participation<\/h2>\n<p>By blending ambition and commitment with strategy and principle, the Transport, Climate, and Place team has fundamentally reshaped how its community engages with transport and place projects throughout the Enfield area. Acknowledging the inherent complexity that typically accompanies large-scale pieces of work involving transport and place-shaping, Enfield set themselves apart by deliberately placing certain key principles \u2014 namely, transparency, inclusivity, and engagement \u2014 at the heart of their efforts to make their community a healthier, greener, and more welcoming place.  <\/p>\n<p>But more than this, their unique strategy \u2014 a blend of digital tactics and on-the-ground effort \u2014 proved to be just the right solution for the challenges facing Enfield. After all, for the team, the goal wasn\u2019t merely to build infrastructure, but to ensure that their community was involved in every phase of the process to create it. As we\u2019ll see, this thought and care has paid off. \u201cOur work has not only strengthened democratic participation but has directly improved outcomes for communities across a large, diverse borough,\u201d the team explained.<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A complex challenge"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A complex challenge<\/h2>\n<p>While the sheer complexity of this initiative alone was a major challenge, the council\u2019s Transport, Climate, and Place team had three other additional barriers to surmount in order to achieve their goals: participation fatigue among residents, a distrust of digital engagement, and a legacy of siloed projects within Enfield. Further explaining resident sentiment prior to undertaking this initiative \u2014 which sought to reshape the area\u2019s transport links and services via community feedback \u2014 the team explained that \u201cSome residents are wary of digital engagement or feel engagement with the community is a \u2018tick box\u2019 exercise \u2026 Further, transport interventions often require statutory consultation, formal objections, and legal processes. This can feel exclusionary for community members and limit constructive conversations.\u201d <\/p>\n<p>The Transport, Climate, and Place team noted within their award entry that, \u201cHistorically, community engagement on place and transport projects in Enfield was fragmented with residents being engaged on individual projects through different channels and without a broader context for their understanding.\u201d<\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"How Enfield achieved change"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>How Enfield achieved change<\/h2>\n<p>The team took a two-pronged approach to addressing these challenges, a tactic that has ultimately helped it to implement projects that serve the entire community while simultaneously overcoming the recognised barriers to resident engagement within Enfield. <\/p>\n<p>First and foremost, the team turned its <a href=\"https:\/\/letstalk.enfield.gov.uk\/hub-page\/journeysandplaces\" target=\"_blank\">Let\u2019s Talk Enfield portal<\/a> \u2014 powered by Granicus\u2019 <a href=\"https:\/\/granicus.com\/uk\/product\/engagementhq\/\" target=\"_blank\">Sentiment &#038; Feedback solution (EngagementHQ)<\/a> \u2014 into a forum for <a href=\"https:\/\/granicus.com\/uk\/blog\/why-is-community-engagement-important\/\">transparent dialogue<\/a>. Today, \u201cEvery project page hosts a dynamic news feed where updates, decisions, designs, and outcomes are clearly explained. Residents can subscribe for updates, enabling them to stay involved,\u201d the team explains, adding, \u201cThis approach builds trust and\u202fdemonstrates\u202fthat resident input genuinely shapes outcomes.\u201d <\/p>\n<p>But in addition to this digital strategy, Enfield adds that, \u201cOne of our team&#8217;s most transformative approaches is our commitment to &#8216;engaging by doing.\u2019\u201d Rather than relying on static conceptual drawings, the team actively invited residents to experience ideas and opportunities first-hand. For the people of Enfield, this meant taking part in temporary trials, community planting days, urban design pilots, and hands-on activities \u2014 like dance workshops, cycle training, guided rides and walks, and visits to a local cycling hub. This thoughtful approach ultimately resulted in deeper, more meaningful feedback, the kind of insight that\u2019s rooted in lived experience and essential in building long-term community ownership.\u202f <\/p>\n<p>To complement these efforts, the team now uses a wide range of devices \u2014 especially <a href=\"https:\/\/granicus.com\/uk\/blog\/engagementhq-online-community-engagement-tools\/#places\">interactive maps where residents can drop pins and share ideas<\/a> \u2014 to foster engagement from the outset of any project. As the team put it, \u201cOur hybrid approach balances digital and face-to-face engagement,\u202frecognising\u202fthat meaningful participation requires both. Alongside online tools, the team delivers community days, drop-in events, workshops, stakeholder meetings, and community panels, ensuring that every resident can be heard.\u201d This final point is extremely relevant, especially given Enfield\u2019s emphasis on equity and inclusion for its residents \u2014 particularly those from within its underrepresented communities. <\/p>\n"},{"acf_fc_layout":"anchor","anchor_name":"A clear community impact"},{"acf_fc_layout":"wysiwyg","wysiwyg":"<h2>A clear community impact<\/h2>\n<p>For the team at Enfield, the results of their efforts have been deeply felt and wide-ranging. But above all, they have ensured that active travel is now accessible to all within their community, embedding healthy habits and a healthy future for residents throughout this area of London. <\/p>\n<p>As the team explain,<\/p>\n"},{"acf_fc_layout":"quote","quote":"\u201cThere have been over 115,000 visits to\u202fLet's\u202fTalk Enfield in the past 12 months, a 22% increase on the previous year. Since the start of 2025, we have published 284 project updates and delivered 65 surveys, amongst many other tools, activities\u202fand events, setting a new standard for transparency and communication.\u201d","quote_author":"","quote_author_title":""},{"acf_fc_layout":"wysiwyg","wysiwyg":"<p>What\u2019s more, they add that, \u201cEngagement with young people and disabled residents has increased\u202fsubstantially through\u202ftargeted initiatives. Thousands have taken part in active travel activities, and public feedback has directly influenced the Transport Strategy, Place Shaping Framework, and major public realm designs. The results reflect community priorities while contributing to Enfield&#8217;s climate emergency commitments.\u201d <\/p>\n<p>On the back of all of this \u2014 by encouraging residents to utilise active forms of travel (i.e., walking, wheeling, cycling)\u202fand public transport \u2014 the team\u2019s work has helped to support sustainability and environmental goals while building a sense of social cohesion. As they put it, \u201cThrough innovation, creativity, vision, and dedication, we have\u202festablished\u202fa new model for inclusive, experiential, and transparent engagement. Our work has empowered communities, improved outcomes, built trust, and delivered tangible change on the ground.\u201d <\/p>\n<p>This vision of change \u2014 realised by the team at Enfield in concert with its residents \u2014 is certainly something worth celebrating. With that in mind, stay with us as we honour the winner of our Community Engagement category, an accolade that goes to an organisation that has transformed its approach to resident participation, reaping rich rewards from its streamlined approach to consultation and feedback.<\/p>\n"}]},"sidebar_type":"sticky","content_builder_sidebar_group":{"content_builder_sidebar":[{"acf_fc_layout":"speaker_list","headline":"Author","speakers":[{"name":"Jackie Reddy","title":"Content Manager"}]},{"acf_fc_layout":"anchor_nav","headline":"Jump to topic"},{"acf_fc_layout":"link_list","headline":"Related resources","link_list":[{"link":{"title":"Granicus digital awards","url":"https:\/\/granicus.com\/uk\/digital-awards\/","target":""}},{"link":{"title":"Beyond surveys: transforming community engagement with EngagementHQ","url":"https:\/\/granicus.com\/uk\/resource\/beyond-surveys-transforming-community-engagement-with-engagementhq\/","target":""}},{"link":{"title":"Why is community engagement important?","url":"https:\/\/granicus.com\/uk\/blog\/why-is-community-engagement-important\/","target":""}}]}]},"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/uk\/learning-centre\/","target":""},"slider_link_icon":false}]},"post_slider_clone":{"posts_slider_group":{"show_section":true,"posts_slider":[{"add_anchor":false,"anchor_name":"","background_color":"green","slider_subhead":"","slider_headline":"Recent resources","slider_text":"","slider_type":"resource_posts","manual_resources":false,"slider_resource_tax":"recent","add_additional_filters":false,"department_filter":false,"market_filter":false,"outcome_filter":false,"product_filter":false,"region_filter":false,"solution_filter":false,"topic_filter":false,"slider_link":{"title":"View all resources","url":"\/uk\/learning-centre\/","target":""},"slider_link_icon":false}]}},"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false},"custom_content_slider_clone":{"custom_content_slider":{"show_section":false,"add_anchor":false,"anchor_text":"","background_color":"red","section_subhead":"","section_headline":"","section_text":"","section_link_icon":false,"section_link":null,"slides":false,"additional_sliders":false}},"call_to_action":{"hide_call_to_action":false,"color":"red","custom_cta":false,"custom_subhead":"","custom_headline":"","custom_description":"","custom_link":null,"custom_image":false}},"_links":{"self":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts\/103601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/blog_posts"}],"about":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/types\/blog_posts"}],"author":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/users\/36"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media\/103632"}],"wp:attachment":[{"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/media?parent=103601"}],"wp:term":[{"taxonomy":"resource_tax_market","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_market?post=103601"},{"taxonomy":"resource_tax_dept","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_dept?post=103601"},{"taxonomy":"resource_tax_type","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_type?post=103601"},{"taxonomy":"resource_tax_region","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_region?post=103601"},{"taxonomy":"resource_tax_outcomes","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_outcomes?post=103601"},{"taxonomy":"resource_tax_topic","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_topic?post=103601"},{"taxonomy":"resource_tax_products","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_products?post=103601"},{"taxonomy":"resource_tax_solutions","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_solutions?post=103601"},{"taxonomy":"resource_tax_services","embeddable":true,"href":"https:\/\/granicus.com\/uk\/wp-json\/wp\/v2\/resource_tax_services?post=103601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}