Event Recap: A Texas City’s Tips for Modernizing Public Sector Tech

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At the core of each city government is the constituents it serves. However, manual processes and outdated tools make it difficult to meet the needs of citizens. So how does a jurisdiction with limited resources achieve this? At Granicus’ recent Digital Engagement Day in Austin, Texas, we turned to the City of North Richland Hill,… Read more »


Effective Communication is Mission Critical

In the private sector, we take for granted that effective communication is a mission critical function. It’s a matter of survival. If a company has a good product or service, but can’t explain it well, the company goes under. It’s that simple. In the public sector, the value of good communication is harder to measure,… Read more »



New Research Shows Top 3 Ways for Improving Communications in U.K. Government Organisations

In 2014, around 100 U.K. government communication professionals were surveyed to determine the most important trends driving public sector communication with the public and stakeholders. GovDelivery published the results in an e-book, the UK Trends E-book. Here are some of the findings.  Naturally, there were varied responses to our survey; however, communicators tended to share… Read more »


2014 Trends Across Government: US Edition

What are the top priorities for government communications in 2014 at the federal and local levels? This is the question we posed to 350 government communicators. Take a look at what they said about focusing on results, implementing multichannel strategy, and increasing outreach in this infographic, or grab a copy of the federal government report… Read more »



Gov Goes Gram: Why Government Should Be Using Instagram

I am an admitted social media addict–I’m constantly connecting, checking and updating my various personal accounts. Although it’s been around for awhile now, lately I have found myself borderline obsessed with Instagram. It’s wonderfully engaging and combines the best parts of Facebook and Twitter through a constantly updated stream of photos. Instagram describes itself as… Read more »


FSA: Managing Complex Communications

By Ryan Kopperud, Content Editor It’s no secret that government organizations are large, complex, and ever-changing institutions. But what can be a secret is how those huge organizations responsible for communicating with hundreds of thousands of people, do so in a unified and effective way. With a wide variety of information to communicate and needs… Read more »


Avoid the 3 Deadly Sins That Are Limiting Your Website Traffic

I saw this article recently on MarketingProfs, “Three Deadly Reasons Most Websites Fail,” outlining why most websites struggle to get the results they want. While the original post is geared toward marketing professionals, the concepts can easily be applied to communicators in the public sector looking to improve online engagement with constituents. The article discussed… Read more »


Beating the Odds: Using Web Properties to Expand Your Reach

If a Tweet is published in the Twittersphere and there are no Followers around to see it, does it have an impact? Unlike the classic tree falling in the forest scenario, this question has a resounding answer: No. It doesn’t take a famous philosopher to understand that even the most beautifully crafted Tweets, emails, or… Read more »