Be Like San Jose: Save Time and Paper by Going Digital

Office clerk searching for files

If you’re a city clerk, you know full well that the job can be hectic—filled with a deluge of time-sensitive items that often require considerable amounts of person power. That’s how the City of San Jose Clerk’s Office felt as it dealt with handling its citizen boards and meeting agenda preparation. The boards process was… Read more »


Interactive Text Messaging Gave TransFort the Insight It Needed to Improve Bike-Friendly Public Transportation

Fort Collins prides itself of being a great community for bicyclists, but wanted to make sure amenity updates to TransFort’s rapid transit system, Max, were in line with what the whole community wanted, not just a vocal minority. See how it used interactive text messaging to poll citizens on just what types of amenities they were looking for.

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Driving mission impact with a more engaged stakeholder base – an ONS case study

As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore. While… Read more »


Central Government Success Story: HM Revenue & Customs

At this year’s U.K. digital communications event, “Reaching More People: Transforming Public Service Delivery with Collaborative Communications”, Oliver McGuire and Mike Brook of HM Revenue and Customs (HMRC) spoke about their agency’s efforts to reach more people in a more effective way in their presentation, “Central Government Success Story: HMRC”.  Oliver, SME Education Strategy Manager… Read more »