Your Customer Experience (CX) Questions Answered

What is customer experience, and why should public sector teams care about it? That’s the question we aimed to answer in a session last week with Tim Hudak, Public Affairs Specialist at the U.S. Department of Veterans Affairs, and Bonnye Hart, GovDelivery’s Manager of Digital Engagement Services on meeting the needs of modern citizen customers. Over 200 public sector… Read more »



The changing face of Facebook: What orgs should do now that organic reach is ending

Recent policy updates could mean the end of organic social media marketing on Facebook. Find out how you can shift your digital strategy so you don’t miss a beat.      Last November, Facebook announced that beginning in January of 2015, it will limit the amount of “overly promotional” posts that show up organically in… Read more »


CrowdHall and Tint: The latest social media platforms for government

It’s difficult to keep up with the newest social media trends; just when you think you know the most important sites available to communicate with the public, new ones pop up. There are currently no less than 70 networking sites deemed federal-compatible for government use, making the possibilities somewhat overwhelming. The increase of social media… Read more »