Actionable Data: The key to your every CX challenge

By Daniel Vasey, Sr. Market Development Strategist If your organization isn’t leveraging data to drive your customer experience, we’ve got good news. Last week’s DigitalGov Citizen Services Summit combined all the latest data research and thought leadership into a jam-packed, information-rich conference. DigitalGov took a different, more actionable spin on the data trend by examining how data… Read more »


Vine: Government’s 6 Seconds to Shine

It’s likely that you have heard of Vine in recent months. For those of you who haven’t (or who have, but aren’t exactly sure what it is) Vine is a mobile app by Twitter that allows users to create and post short, 6 second video clips. In turn, the videos can be uploaded, shared and… Read more »


Taking an Entrepreneurial Jump on the Cloud

By Lance Horne, General Manager, GovDelivery Federal Team Has anyone ever encouraged you to act more like an entrepreneur? If you’ve been given well-meaning advice about being more nimble and agile in your federal agency, then you probably know what I’m talking about. The Merriam Webster definition of entrepreneur is “one who organizes, manages, and… Read more »


The Way Forward to a More Innovative Government

By John Simpson, Federal Consultant In July 2012, the Partnership for Public Service and Deloitte published a report based on analyzing data from the 2011 Office of Personnel Management’s (OPM) Federal Employee Viewpoint Survey to summarize the sentiments of government employees on their view of innovation in their working environment. While a significant majority of… Read more »


Why engagement in government matters

By Bobbie Browning, Senior Vice President Engaging customers, building relationships and encouraging return visitors are hallmarks of outstanding B2C websites. Leaders in this arena are Apple®, Amazon® and Wells Fargo®. In the age of 4G networks, personalized product updates and mobile shopping applications, we’ve come to expect highly-personalized and efficient online experiences. I can order… Read more »


Ready for the federal government in real time? (by Dave McClure, GSA)

By Guest Author Dave McClure, Associate Administrator, Office of Citizen Services and Innovative Technologies U.S. General Services Administration We live our lives in real time and the government is moving to respond, react, and communicate with the public in more open and agile ways. Often, however, we find that the information is coming out from… Read more »