Severe Weather and Social Media: How effective are you?

Social media affects our lives in many ways but perhaps none more significantly than when we deal with a crisis. Whether it’s a runaway fire, a buckled highway or a hurricane (Isaac, anyone?), it’s becoming increasingly clear that social tools are an essential component of communications in a time of shared need. There are many… Read more »

4 Ways Your Organization Can Use Facebook’s New Page Features

This summer, Facebook has released several new features for Facebook Pages that allow organizations more control over creating, releasing and managing content and messages. The newest features include scheduled page posts, unpublished page posts, and page admin permissions for third-party apps. Scheduling posts is a feature previously available to Page administrators using third-party solutions, like… Read more »

Citizen Engagement Tips for National Night Out

Today, Tuesday, August 7, 2012  marks the 29th annual National Night Out.  National Night Out (NNO) is a unique group of crime and drug prevention events sponsored National Association of Town Watch (NATW).  The campaign involves citizens, civic groups, businesses, law enforcement agencies, neighborhood organizations and local officials from all 50 states, US territories, Canadian… Read more »

How New Media and Government are combating HIV/AIDS

By John Simpson, Federal Consultant As some government agencies labor for ways to adopt the White House’s Digital Government Strategy, many have already been working towards the goal of delivering crucial government information to those who most need it and inventing more than just a mandatory response to another Executive Order. A powerful example of… Read more »

Tech-Savvy Senior Citizens on the Rise

There is a common misconception that senior citizens are not actively using email or are less likely to use technology to communicate. In reality, seniors are tapping into technology more than ever. As more and more seniors integrate the Internet into their daily lives, digital communications is becoming the most efficient way to engage and… Read more »

When’s the perfect time to engage citizens?

By Amish Patel, Client Development Consultant, GovDelivery UK Many of our clients rely on us to help them implement digital communication best practices, and one of the many questions we get is, “When is the best time to launch and promote citizen engagement services?” In our minds, there is never a bad time, but in… Read more »

National Weather Service Using APIs for Tsunami Alerts

By Richard Fong, Technical Implementation Consultant Tsunami events in 1946 and 1964 devastated Hawaii, Alaska, and the coastlines of Washington, Oregon, and California. The 1946 event started with an earthquake magnitude of 8.1 near Unimak, Alaska. Tsunamis inundated the coast over 100 feet above sea level and destroyed many structures near the Unimak area. The… Read more »

Coming Soon to a City Near You: Civic Technology

This morning, while hopped up on caffeine at my favorite coffee shop, I overheard two recent Washington DC grads talking. One asked the other: “So, what are your plans these days?” “Get a gig with Code for America” replied the 20-something. YEAH! I thought, smiling as I turned the pages of my latest Atlantic Monthly… Read more »

Proposing the The Office of Yes staffed with Citizen Concierges

Some of the greatest barriers at the local level to citizen engagement are the experiences many citizens have when they approach government with questions or request for assistance and receive answers like “that is not permitted,” or my personal favorite…. “First, you need to come to headquarters on the third Tuesday of the month at… Read more »