Me Government: The Critical Role of Government in the Internet’s Political Power

I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power”… Read more »


Are silos preventing you from achieving concrete channel shift?

By Mark Nicholson, Account Director, GovDelivery UK My interest was reignited recently on the topic of useful information being virtually untapped (and potentially rendered useless) because certain “islands of information” remain unlinked.  This can be for technical reasons or, in the UK, Data Protection.  Both are a human problem which really should be sorted out… Read more »


Email Communications for Government in the Era of Social Media

It’s hard to dispute that 2011 was the year of social media. The average number of tweets on Twitter rose from 50 million to 140 million. LinkedIn set records as the largest Internet IPO since Google. And over half of Facebook’s 845 million users logged in daily. Some headlines even claimed that “email is dead.”… Read more »


Digital Communication Best Practices Guide Now Available

GovDelivery just released a new guide – Public Sector Digital Communication Management Best Practices: The Critical Role of Email – that details tips and strategies culled from more than 500 state, local, federal and international government organizations. Government Technology recently ran an article with some strategies from this guide. With all the buzz around social… Read more »


What is Community Culture?

Managing an online community can be like being on recess duty at middle school when all the kids are hopped on sugar and have been stuck inside for a week because of rain. Having a set of rules that everyone understands and agrees with beforehand can help restore order when everyone is really excited or… Read more »


The Power of One

By Dave Worsell, Director, Government Solutions, GovDelivery UK I was recently asked to present to the UK Government Digital Service (GDS) for a “Lunch and Learn” session.  The purpose of the presentation was to demonstrate the importance of proactive public sector communications and some of the risks and pitfalls when providing proactive communication on a… Read more »


5 Tips for Your Communications Career

By Steve Ressler, Founder of GovLoop Last week, we launched a new GovLoop guide, How to Find, Land, Keep, and Leap in Your Government Career. In the guide, there are a lot of tips on how to navigate your government career and rise to the top.  While most of these tips apply to the communications… Read more »


Free Twitter Guide!

Recently, Twitter released a very nice 20 page guide for using Twitter for small business. While the title references small business, the tips they give are completely relevant for government. Twitter breaks their guide up into 3 chapters: Get started Engage your audience Amplify your impact In the “Get Started” section they provide a great… Read more »


Access Anywhere – IRS Goes Mobile with Help from GovDelivery

The Internal Revenue Service (IRS) unveiled an updated version of their smartphone application, IRS2Go, in early February. The app was “designed to provide taxpayers easier access to practical tools and information,” and the update included an application programming interface (API) integration with GovDelivery Digital Communication Management (DCM), which allowed app users to sign up to… Read more »


3 Tips on Reaching a Broader Audience with Your Email

In an earlier blog post, Top 3 Email Tips to Engage Your Stakeholders, we lay out some simple tips on crafting targeted email messages, effectively conveying your message and eliciting responses from your audience. Once you have identified the reason your audience should read your message, worked on a clear and personable communication style, and… Read more »